ALEXYNER MORAA MOTURI
Nairobi
Summary
Sharp and energetic travel and tour professional with 4 years of experience assisting customers to fulfill their domestic and international travel needs. Extensive knowledge of tour destinations, travel requirements, and proficiency in ticket booking softwares; Travelport & Amadeus. Gifted at developing custom-built travel itineraries that exceed clients expectations. Dedicated to helping clients reach their dreams of traveling the world.
Overview
10
10
years of professional experience
Work History
Travel and Tour Consultant
Blue Quadrant Travels
2021.01 - 2024.01
- Coordinate transportation, accommodations and itineraries for domestic and international trips for clients based on clients’ needs and expectations.
- Develop client interview forms and processes that enhance the ability to understand client requirements that led to customer satisfaction.
- Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create tour deals
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Resolved issues related to travel logistics, including changes to itineraries and emergency situations.
- Collected, handled and documented payments for travel services
- Handled reservations, bookings, and inquiries, provided clients with best deals and travel options successfully negotiating rates
Junior Travel Consultant
Fly Holiday Dreamz
2018.02 - 2020.12
- Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary and other last-minute problems.
- Assisted senior travel consultants in designing custom tour packages tailored to client preferences.
- Ensured timely payment processing for all bookings according to company policies.
- Monitored and maintained daily sales report from GDS Amadeus system.
- Collaborated with team members to ensure seamless service delivery for group travel bookings.
- Provided information on travel packages, pricing, and flight availability to clients.
Admin Support and Marketing Coordinator
Tapis Handyman Services
2015.10 - 2018.11
- Provided comprehensive administrative support to ensure smooth operations
- Coordinated and executed various marketing and promotional initiatives, ensuring their successful implementation.
- Edited and revised marketing content, ensuring it met high-quality writing standards and brand guidelines.
- Authored engaging content for the company's website blog, contributing to its value and readership.
- Established and maintained detailed client lists, optimizing communication and relationship management.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Composed daily posts for social media and helped build corporate presence on social media.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Radio Intern
Kenyatta University Radio Department
2015.06 - 2015.09
- Content Creation and Production: Wrote, edited, and produced engaging and informative news stories, ensuring accuracy and relevance.
- On-Air Presentation: Presented the 1pm and 4pm news and feature reports, delivering information effectively and engagingly.
- News Development and Investigation: Evaluated and pursued news leads and tips, cultivating them into compelling story ideas for coverage.
- Multimedia Editing: Edited audio elements and integrated them with news content, enhancing the storytelling impact.
Project Assistant Intern
Nguzo Africa
2014.02 - 2014.05
- Interviewed the Narok county leaders
- Developed comprehensive reports on project progress, highlighting achievements, challenges, and areas for improvement.
- Drafted the interview questions and created content.
- Established and maintained communications and managed scheduled interviews
- Developed and updated Narok county leaders’ profiles, articles, county government document synthesis.
Education
Bachelor of Arts - Communication And Journalism
Maasai Mara University
Narok, Narok District, Kenya12.2015
Certificate - Computer Packages
Ring-Up Computer College
Nairobi, Kenya09.2010
High School Certificate -
St Maria Goretti Secondary School
Nyeri, Nyeri District, Kenya11.2009
Skills
- Travel promotions
- Vendor records
- Foreign country regulations
- Reservations booking
- MS Office and Intuit Quickbooks
- International and domestic travel
- Time management
- Organization
Languages
English
Advanced
C1
Kiswahili
Advanced
C1
Profession Relevant Skills
- Excellent customer service skills that ensure client satisfaction with tour packages and travel itineraries.
- Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
- Great communication skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.
- Extensive knowledge of the top tourist destinations both international and domestic, including the best restaurants, hotels, and attractions.
Trainings
- Travelport Training
Trained on the ticketing software, booking and issuing tickets
- Ajira Digital
Trained on various digital skills like social media marketing, online writing. - ADA (Addiction and Drug Abuse) Training
Trained on the different classifications of drugs, how they are abused and the steps that
can be taken to help addicts. - Entrepreneurial skills by African youth trust
Trained on writing business plan, bookkeeping, basic accounting, and basic managerial
skill - First aid by Kenya Red Cross
Hobbies and Interests
I love to travel, and I have visited most of the tourist destinations in the country. In my spare time, I go hiking and enjoy being outdoors.
Referees
Ms. Norah Jaj
Travel Manager
Blue Quadrant Limited
P O BOX 13931-00800 Nairobi
Phone No: O711259984
Email: ralistasj@gmail.com
Mrs Elizabeth Njeri
Assistant Manager
Fly Holiday Dreamz
P O BOX 43844-00100
Nairobi
Phone NO: 0724472173
Email: njeriliz08@gmail.com
Mr Peter Karenju
Managing Director
Tapis Handyman Services
P O BOX 25411
Nairobi
Phone NO: 0722664121
Email: pmkarenju@gmail.com
Timeline
Travel and Tour Consultant
Blue Quadrant Travels
2021.01 - 2024.01
Junior Travel Consultant
Fly Holiday Dreamz
2018.02 - 2020.12
Admin Support and Marketing Coordinator
Tapis Handyman Services
2015.10 - 2018.11
Radio Intern
Kenyatta University Radio Department
2015.06 - 2015.09
Project Assistant Intern
Nguzo Africa
2014.02 - 2014.05
Bachelor of Arts - Communication And Journalism
Maasai Mara University
Certificate - Computer Packages
Ring-Up Computer College
High School Certificate -
St Maria Goretti Secondary School
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