ALEX KARANI MAERA
NETWORK ENGINEER
KIAMBU
Summary
IT professional with comprehensive background in implementing and maintaining complex IT systems. Proven track record of driving technological solutions to meet organizational needs, with emphasis on team collaboration and achieving project goals. Known for adaptability and effective communication in dynamic environments, with skills in network management and cybersecurity.
Overview
2026
2026
years of professional experience
7
7
years of post-secondary education
Work History
IT INSTRUCTOR
HIS GRACE TECHNICAL INSTITUTE
05.2020 - 01.2023
- Implemented Microsoft Office and eLearning authoring tools for seamless execution of training sessions.
- Provided strong project management skills, planning, preparing and carrying out tasks to high standards.
- Updated employee training records and certification, adding progress notes on completion of tasks.
- Provided personalized instruction to students struggling with specific IT concepts, leading to improved understanding and academic performance.
- Advocated for the integration of cutting-edge IT tools and resources into the school''s curriculum, resulting in enhanced learning experiences for students.
- Established strong rapport with students, fostering a supportive atmosphere conducive to academic growth and personal development within the IT field.
IT Help Desk Officer
NELION FLORA LIMITED
- Trained new help desk staff, ensuring consistent quality of service across the team.
- Reduced downtime by quickly identifying and troubleshooting hardware and software problems.
- Maintained accurate records of all help desk interactions, allowing for efficient tracking and analysis of recurring issues.
- Implemented security measures to protect sensitive data and safeguard against unauthorized access.
Network Support Engineer
BATIAN FLOWERS NANYUKI
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
Network Support Engineer
SUNFLORITECH NAIVASHA
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
- Supported the growth of the organization by ensuring all network systems were scalable and capable of handling increased demands.
IT SUPPORT ENGINEER
BLACK TULIP GROUP
03.2022 - Current
- Aligned with project teams to conduct design evaluations at significant development phases.
- Ensured adherence to customer requirements by identifying key insights, completing projects promptly, and aligning with captured specifications.
- Investigated and reduced incidents by establishing detailed tracking and reporting frameworks.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
- Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.
- Provided round-the-clock emergency support to restore systems promptly using rigorous repair methods.
Education
Bachelor's Degree - COMPUTER SCIENCE
ZETECH UNIVERSITY
NAIROBI KENYA 04.2023 - 01.2025
Diploma - INFORMATION AND COMMUNICATION TECHNOLOGY
ZETECH UNIVERSITY
NAIROB,KENYA 01.2020 - 01.2022
Kenya Certificate of Secondary Education -
ANESTAR GROUP OF SCHOOLS NAKURU
01.2016 - 01.2019
Skills
Network administration
IT documentation
System administration
IT asset management
Physical,data and layer basics
Technical support
Help desk support
Windows server
LAN/WAN configuration
IP addresssing
Fiber Optic Splicing and Testing (OTDR, Power Meter)
CCNA certifications
REFEREES
REFERENCE
STEPHEN MWANGI
IT MANAGER
EMAIL: info@hisgrace.co.ke
HIS GRACE TECHNICAL INSTITUTE.
MICHAEL MAINA
ADMINISTRATOR
EMAIL: maina.bpl@btfgroup.com
MOBILE NUMBER: +254700 111031
BLACK TULIP GROUP.
Timeline
Bachelor's Degree - COMPUTER SCIENCE
ZETECH UNIVERSITY
04.2023 - 01.2025
IT SUPPORT ENGINEER
BLACK TULIP GROUP
03.2022 - Current
IT INSTRUCTOR
HIS GRACE TECHNICAL INSTITUTE
05.2020 - 01.2023
Diploma - INFORMATION AND COMMUNICATION TECHNOLOGY
ZETECH UNIVERSITY
01.2020 - 01.2022
Kenya Certificate of Secondary Education -
ANESTAR GROUP OF SCHOOLS NAKURU
01.2016 - 01.2019
IT Help Desk Officer
NELION FLORA LIMITED
Network Support Engineer
BATIAN FLOWERS NANYUKI
Network Support Engineer
SUNFLORITECH NAIVASHA