Alexia Mbugua
Ringwood North, Victoria
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed at BeanHouse & Co Cafe. Recognized for enhancing guest experiences through effective problem-solving and teamwork. Committed to maintaining high standards of cleanliness and operational efficiency, while fostering a welcoming atmosphere for diverse clientele.
Overview
1
1
year of professional experience
Work History
Front of House Employee
BeanHouse & Co Cafe
01.2025 - 07.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Cafe Assistant
The Coffee Window
08.2024 - 02.2025
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Education
High School Diploma -
ST Brigit's Highschool
KenyaSkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- First aid training
- Time management
Timeline
Front of House Employee
BeanHouse & Co Cafe
01.2025 - 07.2025
Cafe Assistant
The Coffee Window
08.2024 - 02.2025
High School Diploma -
ST Brigit's Highschool
Similar Profiles
Gaylou PabayoGaylou Pabayo
Barista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean RoasteryBarista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean Roastery
Adan HayesAdan Hayes
Cafe Server at Red Dirt Cafe, Mulbury Lane CafeCafe Server at Red Dirt Cafe, Mulbury Lane Cafe
CLARISA BOLANOSCLARISA BOLANOS
Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )
Spencer M. DiekenSpencer M. Dieken
Clinic Assistant - Intern at United MovementClinic Assistant - Intern at United Movement
Riley CottynRiley Cottyn
Assistant Cheerleading Coach at Island Elite CheerleadingAssistant Cheerleading Coach at Island Elite Cheerleading