Alexandrah Misoi

Kenya Revenue Authority

01.2023 - Current

Generating electronic payments (E-slips) for obligations such as agency revenue and ETIMS invoices, ensuring timely and accurate processing
Educating and sensitizing taxpayers by advising on tax obligations, penalties for noncompliance, withholding tax requirements, and addressing various client inquiries
Filing tax returns, including Turnover Tax (TOT), Value Added Tax (VAT), Pay as You Earn (PAYE), Monthly Rental Income (MRI), Corporate Tax, Individual Tax, and Housing Levy, ensuring compliance with statutory deadlines
Registering new taxpayers (individual and non-individual) and updated obligations in systems such as the Integrated Financial Management Information System (IFMIS)
Contributing to internal capacity-building initiatives and participated in stakeholder engagement sessions to strengthen partnerships and enhance service delivery
Ensuring effective implementation of various Customer Service Level Agreements (SLAs) to maintain high-quality service standards
Collecting and analyzing customer feedback to identify areas for improvement and inform decision-making processes
Preparing detailed daily, weekly, and monthly reports to track progress and support operational planning using CRM
Monitoring client complaints, provided recommendations for resolution, and ensured prompt follow-up for client satisfaction

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