ALEXANDER OWINO OLILO
Kakamega,WESTERN, KAKAMEGA
Overview
16
16
years of professional experience
Work History
Customer Success Associate
ANGAZA ELIMU
Kakamega
01.2024 - Current
- Aggressive selling and marketing of company products to ensure the attainment of set targets (WhatsApp AI chat bolt, Kalamu eLearning.
- Training and Onboarding of new clients.
- Maintaining positive business relationships to ensure future sales
- Analyze the market's potential, track sales, and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Be updated with the best practices and promotional trends
- Relationship Management with existing clients.
- Ensure that all clients are given the best services at any given time.
- Resolving customer complaints on time and providing after-sales services to all clients.
Business Development Associate
ZERAKI
Kakamega
04.2022 - 12.2023
- Establish and maintain relationship with the partners.
- Onboarding of new clients.
- Revenue collection for the Client schools.
- Training of admins and system users on the system functionalities.
- Serve as the link between the schools and the company on matters of education technology in exam analysis, finance integration, e-learning and timetabling modules.
Relationship Officer Operations
Equity Bank Ltd
11.2017 - 03.2021
- Cash Services and Clearing; Crediting and Debiting of Accounts as per the customer’s request, maintaining and balancing of books of accounts using the system, processing of cash services using western union and money gram system, processing of forex transactions, M-PESA transactions, Clearing of inward and outward cheques, processing of RTGS, Swift and Internal transfers.
- Customer Service; listening and solving of customer disputes, advising customers accordingly as per the Bank’s products, ensuring that Customer satisfaction is upheld as per the Bank’s policy, championing e- learning studies on Bank’s products.
- Accounts Opening; opening of accounts i.e. junior, students, savings, group, church, foundations and NGOs, CDF accounts and Institution accounts, Verification of Accounts, Biometrics, Signature verification, Equitel and Cards verification, application and issuing of Cheque books, Activation and verification of dormant accounts, transfer of accounts and scheme codes.
- Banc Assurance Officer charged with the responsibility of marketing Equity Insurance Agency products that include, Property Insurance, WIBA, Medical covers, Motor vehicle Insurance.
- Cross selling of multiple products to supreme clients including Eazzy net, EazzyBiz, Eazzy App, Equitel and Premium payment cards.
Election Human Rights Monitor
KNCHR
04.2017 - 10.2017
- Charged with the responsibility of using the monitoring tools provided by KNCHR to collect factual on the elections process, political party’s nomination, campaigns and the General election.
- Provide the Commission with weekly reports on the status of human rights compliance and violations in Siaya County with respect to the General elections.
- Liase with different stakeholders within the County to know the nature and status of human rights violations in the County.
Constituency ICT Clerk
IEBC ALEGO USONGA
01.2017 - 02.2017
- Charged with the responsibility of retrofitting the BVR kits and also configuration of the kits during the Mass Voter Registration.
- Consolidated reports for county elections Manager on material safety, shortage and storage.
- Supervising the clerks during their day to day operations.
- Ensure proper safety and storage of the BVR Kits and flashdisks A and B.
- Troubleshooting of the BVR machines in cases of malfunctioning.
- Facilitate clearance of Clerks while handing over the BVR machines after the registration exercise.
Enumerator/ Data Entry Clerk
AMREF HEALTH AFRICA
07.2016 - 08.2016
- Participated in Amref Health Africa baseline survey for Maternal newborn and child mortality as a Data Entry Clerk charged with the responsibility of keying in questionnaires for sampled Health facilities in Siaya County.
- Participated in Amref Health Africa baseline survey for Maternal newborn and child mortality in Homabay County as an enumerator charged with the responsibility of collecting data in Households by use of sick kids’ software.
Field Assistant
STIPA KENYA
01.2015 - 12.2015
- Report writing on the progress of the registered CBOs that are involved in Community Based Health Financing within Homabay County.
- Empowering the communities through facilitation of participatory integrated community development approach that involved empowering the communities in Homabay County on the bottom up approach of sustainable development.
- Data Entry of the questionnaires on the CBHF mid-term survey and also assisted in the compilation of the mid-term report.
- Concept and proposal development for mobilization of resources. This involved the collective initiative of the HIV and Girl Child education proposal development.
- Making follow ups on the registered Community units that practiced CBHF and VSL within Nyakach, Alego and Homabay town sub counties.
- Mobilization of communities and interest groups towards joining Community Based Health Financing (CBHF) in Nyakach and Alego Usonga sub counties.
Community Development Facilitator
WORLD VISION
02.2010 - 07.2012
- Data entry and collection of the status of vulnerable children within Mur Ngiya sub location in Karemo Division.
- Preparation of Annual Progress reports for the registered children in Mur Ngiya.
- Field visits and Child monitoring progress.
- Projects monitoring within Mur Ngiya sub location. This included World Vision initiated projects I.e. Bore holes, Dairy goat projects for self-help groups.
- Processing correspondents and Gift notifications for registered children.
- Community mobilization and Sensitization for Children progress initiatives.
- File management of registered children within the Integrated Programme Area.
Education
Bachelor of Arts - Development Studies with IT
Maseno University
12.2016
Diploma - Computer Studies
Rift Valley Institute of Science and Tech
11.2008
Certificate - Computer Studies
Egerton University
05.2005
Kenya Certificate of Secondary Education - undefined
Holy Cross Secondary School
11.2004
Kenya Certificate of Primary Education - undefined
Kirindo Primary School
12.2000
Skills
- Critical thinking
- Problem-solving
- Team player
- Paralegal studies
- Inbound sales
- Outbound sales
- B2B sales
- B2C sales
- Sales and marketing
- Proposal development
- Development frameworks
- Strategic planning
- Community development
- CRM tools
- Fresh sales
- Google sheets
- HubSpot
- Bitrix24
- Airtable
- Office tools
- Word Processing
- SPSS
- PowerPoint presentations
- Database management
- Spreadsheet
- Cultural diversity
- Ability to work unsupervised
Languages
English
Swahili
Short Courses
- Leadership training skills, 2007
- Paralegal training, 2009-2011
- Child Sponsorship basic training, 2010
- Election Human Rights training, 2017
Personal Information
Nationality: Kenyan
Timeline
Customer Success Associate
ANGAZA ELIMU
01.2024 - Current
Business Development Associate
ZERAKI
04.2022 - 12.2023
Relationship Officer Operations
Equity Bank Ltd
11.2017 - 03.2021
Election Human Rights Monitor
KNCHR
04.2017 - 10.2017
Constituency ICT Clerk
IEBC ALEGO USONGA
01.2017 - 02.2017
Enumerator/ Data Entry Clerk
AMREF HEALTH AFRICA
07.2016 - 08.2016
Field Assistant
STIPA KENYA
01.2015 - 12.2015
Community Development Facilitator
WORLD VISION
02.2010 - 07.2012
Bachelor of Arts - Development Studies with IT
Maseno University
Diploma - Computer Studies
Rift Valley Institute of Science and Tech
Certificate - Computer Studies
Egerton University
Kenya Certificate of Secondary Education - undefined
Holy Cross Secondary School
Kenya Certificate of Primary Education - undefined
Kirindo Primary School
Similar Profiles
Alhadin AthmanAlhadin Athman
Assistant Financial Aid Manager at Mombasa County Elimu FundAssistant Financial Aid Manager at Mombasa County Elimu Fund
PETER MUGAMBIPETER MUGAMBI
FINANCIAL DIRECTOR at ELIMU DEVELOPMENT PROJECTSFINANCIAL DIRECTOR at ELIMU DEVELOPMENT PROJECTS
Peter NdunguPeter Ndungu
Customer Success Director at Angaza DesignCustomer Success Director at Angaza Design
Chrispinus BulemiChrispinus Bulemi
Customer service executive at Airtel Networks KenyaCustomer service executive at Airtel Networks Kenya
Samson Ndombi NdiliSamson Ndombi Ndili
Regional Security Manager at Safaricom PLCRegional Security Manager at Safaricom PLC