Summary
Overview
Work History
Education
Skills
Project Highlights
Core Skills
Timeline
Generic

ALEX OYUGA

Nairobi

Summary

Dedicated and results-driven IT professional with over 11 years of experience in network and systems management. Skilled in optimizing IT infrastructure, enhancing security, and providing exceptional technical support. Proven ability to lead projects, implement data security protocols, and effectively train users. Adept at aligning technology strategies with organizational goals. Experience includes managing both traditional infrastructure and modern cloud-based platforms, as well as providing frontline support.

Overview

13
13
years of professional experience

Work History

IT Support and Billing Executive

WANANCHI GROUP KENYA LIMITED
09.2016 - Current
  • Diagnose and troubleshoot IT issues, including W/LAN, WAN networks, hardware, software, servers, and cloud systems.
  • Provide first-level support for client networks, ensuring reliability through routing, firewalls, and network management protocols.
  • Oversee account management and deliver onsite and remote IT support for high-profile clients.
  • Liaise with vendors to define and implement specifications for business support systems and hardware.
  • Generate ad hoc analytical reports to support departmental decision-making.
  • Implemented a new billing system, reducing billing cycle time by 30% and enhancing invoice accuracy.
  • Present technical findings to the network team, fostering continuous improvement.

Quality Control Auditor

NEW WIDE GROUP
01.2014 - 01.2016
  • Supervised garment auditing for export quality standards.
  • Developed and implemented internal quality control processes.
  • Collaborated with supervisors to enhance performance and identify quality deviations.
  • Prepared summary reports for the quality manager on production standards.

IT Administrator

SKYPATH AVIATION COLLEGE
10.2012 - 12.2013
  • Administered e-learning platforms, including cloud computing systems.
  • Delivered helpdesk support for staff and students, ensuring smooth operation of IT systems.
  • Diagnosed system issues and conducted software installations and testing.
  • Managed IT assets, procurement, and documentation, ensuring compliance with ICT policies.
  • Oversaw cybersecurity awareness programs and IT change management processes.
  • Tracked and managed vendor contracts and renewals.

Education

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture and Technology
01.2021

Diploma - ICT

Ricatti Business College
01.2018

CCNA Certification -

Ricatti Business College
01.2017

Skills

  • IT Infrastructure Management
  • Cloud Computing
  • Virtualization
  • Server Management
  • Network Administration
  • LAN/WAN
  • VLANs
  • Firewalls
  • Troubleshooting internet connectivity issues
  • Telecommunication concepts
  • IT Security
  • Data Protection
  • IT Policy Implementation
  • Compliance
  • Cybersecurity awareness programs
  • Advanced firewall configurations
  • Backup protocols
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Training
  • User Support
  • Helpdesk support
  • Configuring equipment
  • System access
  • Microsoft Operating Systems
  • Windows 10
  • Windows 11
  • Windows Server
  • Microsoft Office 365
  • SharePoint
  • ITSM tools

Project Highlights

  • Successfully collaborated on the development of a billing system that reduced billing cycle time by 30%.
  • Enhanced IT infrastructure security by implementing advanced firewall configurations and backup protocols.
  • Administered the deployment of Microsoft Office 365, improving team collaboration and document management.

Core Skills

IT Infrastructure Management, Cloud Computing and Virtualization, Server Management (Windows Server, Active Directory, Hyper-V), Network Administration (LAN/WAN, VLANs, firewalls), troubleshooting internet connectivity issues, knowledge of telecommunication concepts (HF, VHF, GSM, satellite), IT Security and Data Protection, IT Policy Implementation and Compliance, cybersecurity awareness programs, implementing advanced firewall configurations and backup protocols, Hardware and Software Troubleshooting, Training and User Support, helpdesk support, configuring equipment and system access for user onboarding, Microsoft Operating Systems (Windows 10/11, Windows Server), Microsoft Office 365 and SharePoint, Familiarity with ITSM tools

Timeline

IT Support and Billing Executive

WANANCHI GROUP KENYA LIMITED
09.2016 - Current

Quality Control Auditor

NEW WIDE GROUP
01.2014 - 01.2016

IT Administrator

SKYPATH AVIATION COLLEGE
10.2012 - 12.2013

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture and Technology

Diploma - ICT

Ricatti Business College

CCNA Certification -

Ricatti Business College
ALEX OYUGA