Dedicated and results-driven IT professional with over 11 years of experience in network and systems management. Skilled in optimizing IT infrastructure, enhancing security, and providing exceptional technical support. Proven ability to lead projects, implement data security protocols, and effectively train users. Adept at aligning technology strategies with organizational goals. Experience includes managing both traditional infrastructure and modern cloud-based platforms, as well as providing frontline support.
IT Infrastructure Management, Cloud Computing and Virtualization, Server Management (Windows Server, Active Directory, Hyper-V), Network Administration (LAN/WAN, VLANs, firewalls), troubleshooting internet connectivity issues, knowledge of telecommunication concepts (HF, VHF, GSM, satellite), IT Security and Data Protection, IT Policy Implementation and Compliance, cybersecurity awareness programs, implementing advanced firewall configurations and backup protocols, Hardware and Software Troubleshooting, Training and User Support, helpdesk support, configuring equipment and system access for user onboarding, Microsoft Operating Systems (Windows 10/11, Windows Server), Microsoft Office 365 and SharePoint, Familiarity with ITSM tools