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At Kilgore College, I excelled as an Intern, significantly enhancing system efficiency by adeptly troubleshooting and resolving hardware and software issues. My strong problem-solving abilities and commitment to exceptional customer service led to improved staff & faculty satisfaction and IT project success. Skilled in troubleshooting and fostering collaborative team environments, I consistently delivered innovative solutions and maintained high-quality IT support. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Astute Technical Support Intern with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

I am a tech enthusiast with a passion for AI in healthcare. Skilled in Python, NLP, and machine learning, I developed a chatbot for medical queries. Hands-on experience in data science honed my analytical skills. Eager to apply my knowledge to real-world applications and drive innovation in the healthcare sector.

Passionate Degree in Computer Security graduate from Universiti Teknikal Malaysia Melaka (UTeM) with good analytic & troubleshooting skills. I had my internship with Elabram Systems where I was one of the key player to coordinate supports for the organization in the aspect of hardware & software solutions. I am proficient in programming, networking and also in cyber security as my degree major. Dedicated to work hard to make positive contributions to the company as well as to the community.


  Having 3 years of experience as a sharepoint administrator.
  Hands on experience in installation,configuration, customization, managing and administrating sharepoint 2013 and 2019
  Hands on experience in Office365(sharepoint online)
  Hands on experience in create users and user groups in office365(sharepoint online)
  Hands on experience in OneDrive in Office365(sharepoint Online).
  Managing sharepoint permissions.
  Managing Managed paths.
  Experience in Configuring and troubleshooting on various service application.
  Proficiency in creating,configuring the sharepoint server farms,web application, site collections, Document libraries, content types and custom lists.
  Hands on experience used active directory for creating user and groups, and integrating with sharepoint.
  Hands on experience in creating sites, Sub sites, Lists, List views, Page layout, Site Templates, Team sites, List templates and Navigation.
  Working knowledge on Sharepoint 2010/2013/2016.
  Good knowledge in user profiles and search configuration.
  Graduates with communication skills and ready to work on 24/7.
  Analytical and skilled in understanding business problems to develop systems that improve functionality.
  Talented at working effectively in collaborative and self-motivated environments.
  To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sharepoint administrator position. Ready to help team achieve company goals.
  Detail-oriented team player with strong organizational skills.
  Ability to handle multiple projects simultaneously with a high degree of accuracy.


Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Alex Mwangi

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Intern

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Diploma - Information Technology

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Intern

Diploma - Information Technology

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