Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Alex Mwangi
Waiter/ Barman
Nairobi,Kenya
Summary
Overview
3
years of professional experience
2
Languages
Work History
La Maison Royale Hotel, WestlandsNairobi, Westlands
Waiter/ Barman
12.2021 - 06.2024
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced guest experiences by creating visually appealing, well-balanced cocktails using fresh ingredients.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Increased revenue through skillful upselling techniques and detailed knowledge of wine pairings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Collaborated with kitchen team to develop innovative food pairings for specialty cocktails or wine selections.
Education
Nairobi Technical Training InstituteNairobi, Ngara
Diploma In Food And Beverage Management from Food And Beverage Management
12.2023
University Overview
Magogoni Secondary SchoolThika East
Kenya Certificate Of Secondary School
11.2019
University Overview
Magogoni Primary SchoolThika East
Kenya Certificate Of Primary School
11.2015
University Overview
Skills
Accomplishments
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Improved team productivity with morale-boosting incentives.
- Resolved product issue through consumer testing.
Timeline
Waiter/ Barman
La Maison Royale Hotel, Westlands
12.2021 - 06.2024
Nairobi Technical Training Institute
Diploma In Food And Beverage Management from Food And Beverage Management
Magogoni Secondary School
Kenya Certificate Of Secondary School
Magogoni Primary School
Kenya Certificate Of Primary School
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