Summary
Overview
Work History
Education
Skills
Education Background
Languages
References
Hobbies and Interests
Training
College Education
Personal Information
Timeline
Generic
ALEX MUTUA MUTISO

ALEX MUTUA MUTISO

Summary

Dynamic professional with extensive experience in hospitality and automotive services, including a managerial role at Zack Sports Lounge & Restaurant. Proven ability to enhance customer satisfaction through exceptional service and strong problem-solving skills. Skilled in HHO engine cleaning and adept at managing large workloads while fostering teamwork and excellence in service delivery.

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Entrepreneurial Owner known for outstanding productivity and efficiency in task completion. Possess specialized skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful business operations and growth.

Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience

Work History

LEXOAUTO CAR CARE
01.2024 - Current
  • Offering Hho engine carbon cleaning services to vehicles(Owning the business)
  • Passionate in driving and automotive
  • Passionate in learning technology and mechanical engineering

Junior Waiter

PRINCESS CRUISE LINE LTD
01.2022 - Current
  • Supporting the Waiter in providing a positive dining experience to every guest by always applying the brand and service excellence standards
  • Embracing and utilising MedallionClass products, services and applications
  • Demonstrating to every guest that his or her satisfaction is top of the company priority
  • Nurturing a memorable connection with every guest
  • Consistently supporting the efforts to exceed service targets and other key metrics by adhering to the service Excellence standards

Restaurant Supervisor

AL THIQA GROUP OF RESTAURANTS
01.2019 - 07.2022
  • Company Overview: AL THIQA GROUP OF RESTAURANTS, KUWAIT
  • Stock requisitions
  • Staff training’s through action plan
  • Allocating staff duties
  • Promoting sales
  • Ensuring standards of operations is adhered to
  • Using restaurant training assessment to attest staffs about the products
  • Preparing closing report as per the sales
  • AL THIQA GROUP OF RESTAURANTS, KUWAIT

Manager

ZACK SPORTS LOUNGE & RESTAURANT
01.2017 - 01.2019
  • Company Overview: KENYA
  • Allocating staff duties
  • Counter checking daily report/stock and comparing with the pos
  • Ordering stock and making sure both beverage and food stock is available
  • Training staff(for example sequence of service)
  • Handling guests complain
  • Writing daily report
  • Preparing staff schedule/timetable
  • Impacting food and beverage knowledge to staffs
  • Logistic operations
  • Hiring staffs
  • Training safety and health hazards
  • KENYA

Junior Waiter

Pacha Ibiza
01.2014 - 01.2015
  • Company Overview: Dubai, This is a 5 star club with a Japanese restaurant. Pacha Ibiza its originally from Spain.
  • Assisting Senior staffs in the sequence of service
  • Issuing of menus to the guests
  • Welcoming guests in the restaurant
  • Taking food and beverage orders from the guests
  • Having food and beverage knowledge in order to assist and offer guests good service
  • Making sure the restaurant is clean and tidy
  • Clearing of tables and setting them
  • Dubai, This is a 5 star club with a Japanese restaurant. Pacha Ibiza its originally from Spain.

Waiter

Souq Waqif Boutique Hotels
01.2013 - 01.2014
  • Company Overview: Doha.(5
  • )QATAR, Souq Waqif its Arabic word meaning market. The boutique hotel consists of 5 boutique hotels all in one place. Currently its run by Trivoli chain of hotels.
  • Performing all necessary tasks to food and beverage according to the standards of the hotel
  • Greeting and seating customers and serving them in a professional and personalized way
  • Taking food and beverage orders from the guest
  • Assisting guests with food and beverage knowledge
  • Practicing good customer relations and attending to customer complaints/queries satisfactorily
  • Handling guest complains and exceeding their expectation during their dining experience
  • Maintaining high standards of hygiene in the restaurant and staff grooming standards
  • Uphold all knowledge of all products policies and marketing them
  • Doha.(5
  • )QATAR, Souq Waqif its Arabic word meaning market. The boutique hotel consists of 5 boutique hotels all in one place. Currently its run by Trivoli chain of hotels.

Food Attendant

Atlantis palm Jumeira
01.2008 - 01.2009
  • Company Overview: Dubai
  • Welcoming guests to the restaurant
  • Issuing of food menu to the guest and taking food order and drinks order
  • Issuing of bill to the guests and settling of bill.
  • Assisting senior staffs
  • Making sure all stations are fully stocked
  • Engaging with the guest and knowing his/her preferences
  • Dubai

Waiter/In-room dining/Butlers/Banquets

The Fairmont Norfolk Hotel
01.2007 - 12.2007
  • Company Overview: This is a five star hotel, first owned by the block family well known for having the Block hotels management ltd, managed by the block chain of hotels.
  • To ensure proper mis-en-plus
  • To give customers good service
  • To serve guests in good time
  • This is a five star hotel, first owned by the block family well known for having the Block hotels management ltd, managed by the block chain of hotels.

Waiter

Kenya School of Monitary Studies
01.2004 - 12.2004
  • Company Overview: (In Hospitality Department)
  • Welcoming guests to the restaurant.
  • Taking food and beverage orders
  • Serving guest at the right time.
  • (In Hospitality Department)

Education

Kenya Certificate of Secondary Education -

KITONDO SECONDRY SCHOOL

Certificate of primary Education -

MAIUNI PRIMARY SCHOOL

Skills

  • Ability to work under minimum supervision
  • Ability to organize and manage large workloads
  • Skilled in solving problems
  • Ability to work with flexibility
  • Ability to promote and contribute
  • Ability to work under instructions and implement policies
  • Ability to promote and contribute team work
  • Ability to uphold fundamental concepts of Excellency in hotel industry and any given institution
  • Hho engine cleaning
  • Fleet management
  • Customer relationship management

Education Background

2000-2003, KITONDO SECONDARY SCHOOL, Kenya Certificate of Secondary Education, C (plain), MAIUNI PRIMARY SCHOOL, Certificate of Primary Education

Languages

  • ENGLISH
  • SWAHILI

References

  • Ian Bisnar, +96550761506, icbisnar@gmail.com, Althiqa Group of Restaurants, Kuwait
  • Jeremiah Maundu Mwaniki, +971554685853, jeremyphilip04@gmail.com, Atlantis The Palm Jumeirah
  • Benson Kithuka Kaki, +254722223869, boncheskaki@yahoo.com, Panari Hotel
  • Beatrice Mwikali, +254720339765, Fairmont Hotels; Norfolk Hotel, P.O. Box 40064, Nairobi, Nairobi

Hobbies and Interests

  • Listening to music
  • Swimming
  • Traveling
  • Watching movies

Training

01/01/04, Kenya Utalii College, Food and menu knowledge, Service theory, Wine and bar, Customer care, Beehive, Business arithmetic

College Education

  • 01/01/09, Driving School, Qualified to drive both big vehicles to small cars, with manual and automatic gears.
  • 01/01/10, Schema Computer College, Power Point, Coral Draw, Internet & Email, Introduction to Windows, Microsoft Word, Microsoft Excel
  • 01/01/13, Boeker Hygiene Training Certificate, MRT training certificate - trained in: attitude in service, customer engagement, serving with a big heart.

Personal Information

  • Passport Number: AK003607
  • Date of Birth: 10/21/84
  • Gender: MALE
  • Nationality: KENYAN
  • Marital Status: SINGLE

Timeline

LEXOAUTO CAR CARE
01.2024 - Current

Junior Waiter

PRINCESS CRUISE LINE LTD
01.2022 - Current

Restaurant Supervisor

AL THIQA GROUP OF RESTAURANTS
01.2019 - 07.2022

Manager

ZACK SPORTS LOUNGE & RESTAURANT
01.2017 - 01.2019

Junior Waiter

Pacha Ibiza
01.2014 - 01.2015

Waiter

Souq Waqif Boutique Hotels
01.2013 - 01.2014

Food Attendant

Atlantis palm Jumeira
01.2008 - 01.2009

Waiter/In-room dining/Butlers/Banquets

The Fairmont Norfolk Hotel
01.2007 - 12.2007

Waiter

Kenya School of Monitary Studies
01.2004 - 12.2004

Kenya Certificate of Secondary Education -

KITONDO SECONDRY SCHOOL

Certificate of primary Education -

MAIUNI PRIMARY SCHOOL
ALEX MUTUA MUTISO