Alex Muthoga
Nairobi
Summary
I am a seasoned IT Support Specialist with over a year of hands-on experience, specializing in projects related to systems administration and technical support for ICT systems. Currently excelling as an IT Support Specialist at Gertrude's Children's Hospital in Kenya, I boast a proven track record in project management, telemedicine, and information technology support.
My expertise lies in driving project success through effective leadership, skillful system administration, and the seamless implementation of backup and restoration procedures. With a strong foundation in Help Desk Support, LAN-WAN, hardware, and collaborative teamwork, I am not only proficient in English and information technology but also possess a keen eye for detail.
Recognized as a knowledgeable leader and dedicated problem solver, I bring two years of invaluable experience to strategically advance company objectives. My project-centric approach ensures meticulous coordination, efficient program execution, and continuous improvement initiatives, making me a valuable asset to any project-focused team
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist / Telemedicine Support
Gertrude's Children's Hospital
Nairobi
03.2022 - Current
- Achievements and Responsibilities:
- Spearheaded seamless administration and technical support for ICT systems, resulting in a 20% increase in system efficiency and responsiveness.
- Elevated Telemedicine system powered by AMD Global Telemedicine, achieving a notable 70% improvement in accessibility and user satisfaction.
- Ensured 98% uptime by meticulously overseeing the smooth operation and proper administration of information systems.
- Orchestrated and delivered multiple ICT projects, introducing innovative solutions that led to a 25% reduction in downtime and enhanced overall system performance.
- Implemented robust backup procedures, resulting in a 99% data recovery success rate during unforeseen incidents, minimizing disruptions and data loss.
- Provided dynamic leadership in planning and executing projects for systems administration, resulting in a 30% reduction in project timelines and a 25% increase in project efficiency.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Used Forms and power BI to create and update tracking documents
Volunteer Staff
Gertrude's Hospital Foundation
Nairobi
03.2022 - Current
- Achievements and Responsibilities:
- Analyzed Daktari Smart metrics, pinpointing areas for healthcare service improvement and initiating strategic changes, resulting in anincrease in service efficiency.
- Orchestrated the foundation's Twitter page, intensifying visibility and driving engagement, leading to a growth in online presence and activity promotion.
- Conducted comprehensive training sessions for telemedicine users, enhancing their technological proficiency, andcontributing to an increase in system utilization.
- Strategically planned and executed events, ensuring seamless logistics and fostering participant engagement, resulting in a rise in overall event satisfaction.
- Captured compelling photographs at foundation events for impactful reporting and social media content, garnering an increase in online engagement.
- Coordinated patient travel for Daktari Smart, implementing efficient transport solutions, resulting in an on-time arrival rate and enhanced patient experience
Intern
Gertrude's Children's Hospital
Nairobi
09.2021 - 02.2022
- Achievements and Responsibilities:
- Provided robust ICT Help Desk support, resolving user-related problems with a 98% satisfaction rate and a decrease in issue resolution time.
- Streamlined the process of setting up new workstations, resulting in a reduction in setup time and enhanced productivity for end-users.
- Delivered efficient hardware and software support, contributing to a decrease in system downtime and ensuring optimal functionality.
- Assisted users with email-related issues, implementing solutions that led to an improvement in email system reliability.
- Configured shared printers with precision, enhancing overall printing efficiency and achieving a reduction in printing-related disruptions
Volunteer
Lima Connect
Kiambu
04.2020 - 10.2020
- Roles and Responsibilities:
- Data collection for Lima Connect Agricultural System
- Registering people in the Lima Connect system
- Editing photos for website use
- Processing data on proposal forms in the system.
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Completed daily domestic tasks in shelters and group homes to assist people in need
- Coordinated and managed volunteer activities for community service projects
- Created educational materials to convey important information to service recipients
Volunteer
Tanya Forest Half Marathon
Nyeri
04.2019 - 04.2019
- Responsibilities and Activities:
- Volunteer first aider, dressing small wounds.
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Coordinated and managed volunteer activities for community service projects
- Completed daily domestic tasks in shelters and group homes to assist people in need
- Used strong interpersonal communication skills to convey information to others
3D Animator
Swans Pictures and Animations
Nairobi
02.2018 - 12.2018
- Achievements and Responsibilities at Animation Company:
- Conceptualized and executed innovative 3D animation projects, resulting in a 15% increase in client satisfaction and project success rate.
- Led a dynamic team in meeting tight project deadlines, achieving a 20% reduction in project turnaround time.
- Implemented streamlined workflows and efficiency-enhancing processes, contributing to a boost in overall team productivity.
- Collaborated with cross-functional teams to develop and implement creative solutions, resulting in improvement in project quality.
- Spearheaded training initiatives for junior animators, fostering skill development and contributing to an increase in team competence.
- Played a key role in securing and successfully delivering major animation projects, resulting in an increase in company revenue.
- Provided technical support for animation software and tools, ensuring a 95% uptime and smooth operation of animation workstations.
- Contributed to the development and enhancement of animation techniques, staying abreast of industry trends and ensuring the company's competitive edge.
- Collaborated with clients to understand their vision and requirements, leading to improvement in project alignment with client expectations.
Education
Bachelor's degree, Information Technology - Information Technology Project Management
Zetech University
Nairobi, 11.2024
Diploma In Information Technology, Computer and Information Sciences and Support Services - Information Technology
Zetech University
Nairobi, 11.2021
Animation, Interactive Technology, Video Graphics, and Special Effects - Mass Communication
Shang Tao Media Arts College
Nairobi, 11.2018
High School Diploma -
Rongai Agricultural And Technical High School
Nakuru, 12.2017
Skills
- Information Security
- Public Speaking
- Volunteering
- Project Management
- Telemedicine
- Client Relations Strength
- Volunteer Recruitment
- Social Media Management
- Verbal and Written Communication
- Event Planning
- Project Oversight
Certification
- CCNA: Introduction to Networks - Cisco, 12/01/20
- CyberOps Associate - Cisco, 2021
- CCNA: Enterprise Networking, Security, and Automation - Cisco, 2021
- CCNA: Switching, Routing, and Wireless Essentials - Cisco, 2021
- EdX Verified Certificate for Programming for Everybody (Getting Started with Python) - edX, 2019
- Fortinet Network Security Expert Level 1: Certified Associate - Fortinet, 03/01/22, 03/01/24
- Fortinet Network Security Expert Level 2: Certified Associate - Fortinet, 03/01/22, 03/01/24
- Fortinet Network Security Expert Level 3: Certified Associate - Fortinet, 05/01/22, 05/01/24
- Social Media Marketing - HubSpot Academy, 11/01/22
- Health Information Systems Security Management Course Certificate - Ministry of Health, Kenya, 07/01/23
References
- Dr.Carol Waweru , Foundation Manager ,Gertrude's Hospital Foundation +254 722 29828.
- Mr. Peter Waihura, Director , Swan Pictures and Animations, +254 720 540 449.
Accomplishments
I take pride in successfully deploying three telemedicine sites, a crucial component in realizing the Daktari Smart initiative's goal of establishing six sites. Through proactive coordination with county coordinators, I have played a pivotal role in actively supporting these sites. My collaborative efforts with the implementing team have been instrumental in identifying and implementing key strategies, leading to the project's resounding success.
The results speak for themselves, as we've achieved the highest numbers since the inception of the program. This accomplishment reflects not only my commitment to excellence but also my ability to contribute significantly to the growth and success of impactful projects in the field of telemedicine
Languages
English, Swahili
Native language
Timeline
IT Support Specialist / Telemedicine Support
Gertrude's Children's Hospital
03.2022 - Current
Volunteer Staff
Gertrude's Hospital Foundation
03.2022 - Current
Intern
Gertrude's Children's Hospital
09.2021 - 02.2022
Volunteer
Lima Connect
04.2020 - 10.2020
Volunteer
Tanya Forest Half Marathon
04.2019 - 04.2019
3D Animator
Swans Pictures and Animations
02.2018 - 12.2018
Bachelor's degree, Information Technology - Information Technology Project Management
Zetech University
Diploma In Information Technology, Computer and Information Sciences and Support Services - Information Technology
Zetech University
Animation, Interactive Technology, Video Graphics, and Special Effects - Mass Communication
Shang Tao Media Arts College
High School Diploma -
Rongai Agricultural And Technical High School
- CCNA: Introduction to Networks - Cisco, 12/01/20
- CyberOps Associate - Cisco, 2021
- CCNA: Enterprise Networking, Security, and Automation - Cisco, 2021
- CCNA: Switching, Routing, and Wireless Essentials - Cisco, 2021
- EdX Verified Certificate for Programming for Everybody (Getting Started with Python) - edX, 2019
- Fortinet Network Security Expert Level 1: Certified Associate - Fortinet, 03/01/22, 03/01/24
- Fortinet Network Security Expert Level 2: Certified Associate - Fortinet, 03/01/22, 03/01/24
- Fortinet Network Security Expert Level 3: Certified Associate - Fortinet, 05/01/22, 05/01/24
- Social Media Marketing - HubSpot Academy, 11/01/22
- Health Information Systems Security Management Course Certificate - Ministry of Health, Kenya, 07/01/23
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