Summary
Work History
Education
Skills
Timeline
Generic

Alex Luvandah

Property Management
Nairobi ,Nairobi

Summary

Dynamic leader with proven expertise in customer relations and team leadership, honed across roles at Hayerone and other companies. Excelled in enhancing customer loyalty and streamlining operations, demonstrating exceptional skills in regulatory compliance and performance management. Achieved significant improvements in staff training and customer satisfaction, leveraging a blend of hard and soft skills to exceed employer expectations.

Work History

Store Manager

Hayerone
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Office Assistant

Trident Estates
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Customer Service Representative

Panworld Movers
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Cashier

Urgent Cargo Handling
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

N/a -

Rev.Osakaise Secondary School
Nairobi

Skills

Customer Relations

Timeline

Store Manager

Hayerone

Office Assistant

Trident Estates

Customer Service Representative

Panworld Movers

Customer Service Cashier

Urgent Cargo Handling

N/a -

Rev.Osakaise Secondary School

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Alex Luvandah Property Management