ALEX LEMISO SANTI
Rooms And F&B Professional
Kilgoris
Summary
Dedicated hospitality expert with three years of experience in high-end hotel settings, focusing on rooms division and food & beverage operations. Proven track record of delivering outstanding guest experiences and enhancing operational efficiency through effective management and upselling strategies. Competent in Opera PMS, guest relations, and billing operations, with a strong emphasis on teamwork and communication.
Overview
3
3
years of professional experience
Work History
Food & Beverage Intern
Hilton Bar Al Jissah
2026.01 - 2026.05
- Delivered personalized dining service aligned with luxury hospitality standards.
- Increased restaurant revenue through strategic upselling and product recommendations.
- Processed guest orders and ensured timely service delivery.
- Managed POS billing transactions including cash and credit card payments.
- Maintained HACCP hygiene and food safety standards.
Food & Beverage Intern
Shangri – La Bar Al Jissah
2025.10 - 2025.12
- Delivered personalized dining service aligned with luxury hospitality standards.
- Increased restaurant revenue through strategic upselling and product recommendations.
- Processed guest orders and ensured timely service delivery.
- Managed POS billing transactions including cash and credit card payments.
- Maintained HACCP hygiene and food safety standards.
Receptionist / Cashier
Nairobi Serena Hotel
2024.10 - 2025.09
- Managed guest check-in and check-out operations ensuring seamless experiences.
- Processed payments for rooms, restaurants, and additional hotel services.
- Resolved billing discrepancies and payment inquiries efficiently.
- Coordinated with housekeeping and maintenance to ensure room readiness.
Royal Service Agent
Fairmont Mount Kenya Safari Club
2024.05 - 2024.09
- Handled guest requests using the Royal Service system ensuring timely service delivery.
- Coordinated service requests with housekeeping, engineering and F&B teams.
- Promoted hotel upgrades, activities and premium services.
Front Desk Agent
Hillpark Hotel
2024.01 - 2024.04
- Managed reservations, check-in/out procedures and guest inquiries.
- Provided information on hotel services and local attractions.
- Resolved guest concerns and supported upselling opportunities.
Rooms Division Management Trainee
Nairobi Serena Hotel
2023.09 - 2023.12
- Assisted in front office and housekeeping coordination.
- Managed reservations and room assignments.
- Supported VIP guest services and room upgrades.
Front Desk Agent
Mara Simba Lodge
2019.10 - 2020.02
- Oversaw front office operations including reservations and guest relations.
- Managed room allocations, billing and guest services.
- Promoted hotel services to increase revenue.
Education
Diploma - Hotel Management
Kenya Utalii College
2024-01
Certificate - Front Office Operations
Kenya Utalii College
2019-01
Kenya Certificate of Secondary Education - undefined
Kanyawanga High School
2016-01
Skills
Reception management
VIP guest services
Property management software expertise
Check-in/check-out processes
Cash handling and billing
Dining service operations
Conflict resolution skills
Team collaboration
Housekeeping oversight
References
- Saum, Maina, Front office manager, mainasaum@gmail.com, 0725541649, Lake Naivasha Resort
- James, Kamau, Head of Front Office, jkamau@utalii.co.ke, 0721950867, Kenya Utalii College
- Kevin, Odongo, CEO, kevinodongo@yahoo.com, +254716586665, Winning Talks
LEADERSHIP & ACHIEVEMENTS
- Student Leader – KUCSA, Kenya Utalii College (2023 – 2024)
- Leadership Training Program – KESAL (July 2023)
Timeline
Food & Beverage Intern
Hilton Bar Al Jissah
2026.01 - 2026.05
Food & Beverage Intern
Shangri – La Bar Al Jissah
2025.10 - 2025.12
Receptionist / Cashier
Nairobi Serena Hotel
2024.10 - 2025.09
Royal Service Agent
Fairmont Mount Kenya Safari Club
2024.05 - 2024.09
Front Desk Agent
Hillpark Hotel
2024.01 - 2024.04
Rooms Division Management Trainee
Nairobi Serena Hotel
2023.09 - 2023.12
Front Desk Agent
Mara Simba Lodge
2019.10 - 2020.02
Diploma - Hotel Management
Kenya Utalii College
Certificate - Front Office Operations
Kenya Utalii College
Kenya Certificate of Secondary Education - undefined
Kanyawanga High School