ALEX KILILE JASEPH
Thika
Summary
To join a progressive company where I can utilize my skills and experience to contribute positively to organizational goals while continuing to grow professionally and personally in a collaborative environment.
Self-motivated and dependable Customer Service professional with a Diploma in Customer Service and experience assisting clients at Juja South Estate. Known for strong communication skills, problem-solving ability, and a professional, client-focused approach. Passionate about supporting team goals and delivering excellent service.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Juja South Estate
01.2024 - 09.2024
- Responded to tenant inquiries and concerns professionally and promptly
- Assisted with tenant move-ins, documentation, and issue resolution
- Maintained records and managed communications
- Fostered positive relationships with tenants and property management
Field Supervisor
Amanex Corparation
03.2023 - 11.2023
- Kept teams on task to complete milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
Computer Tutor
Netlinks Computer College
01.2022 - 01.2023
- Prepared teaching materials and lesson plans
- Report writing
- Maintained class records and assessed learners
- Attended to client queries and handled calls and emails
Education
Bachelor's Degree - Accounting and Finance
Zetech University
Ruiru, Kiambu, Kenya10-2026
Diploma - Customer Service
Allison Digital School
01.2023
Certificate - Computer Packages
Netlinks Computer College
01.2022
Skills
- Customer Service & Relationship Building
- Communication (Verbal & Written)
- Time Management & Organization
- Flexibility & Adaptability
- Team Collaboration
- CRM
- Computer Proficiency (MS Office & Communication Tools)
Languages
English
Swahili
Hobbies and Interests
- Traveling
- Socializing
- Listening to Music
Personal Information
- ID Number: 40682051
- Date of Birth: 09/17/02
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
Timeline
Customer Service Assistant
Juja South Estate
01.2024 - 09.2024
Field Supervisor
Amanex Corparation
03.2023 - 11.2023
Computer Tutor
Netlinks Computer College
01.2022 - 01.2023
Certificate - Computer Packages
Netlinks Computer College
Bachelor's Degree - Accounting and Finance
Zetech University
Diploma - Customer Service
Allison Digital School