ALEX KARANI MAERA
IT SUPPORT SPECIALIST
KIAMBU
Summary
Experienced with network configuration, security management, and performance optimization. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations.
Overview
6
6
years of professional experience
Work History
Group IT Support Engineer
BlackTulip Flowers Group
08.2022 - Current
- Minimized downtime by swiftly diagnosing and resolving hardware and software issues.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Ensured accurate documentation of all help desk interactions facilitating efficient tracking and analysis of recurring issues.
- Enforced security standards to safeguard sensitive data and defend against unauthorized access.
- supported other farms within group remotely using TeamViewer
IT Support Engineer
Nelion Flora LTD
09.2022 - Current
- Aligned with project teams to conduct design evaluations at significant development phases.
- Ensured adherence to customer requirements by identifying key insights, completing projects promptly, and aligning with captured specifications.
- Investigated and reduced incidents by establishing detailed tracking and reporting frameworks.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
- Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.
- Provided round-the-clock emergency support to restore systems promptly using rigorous repair methods.
Network Support Engineer
Batian Flowers Ltd
01.2023 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Remote
Network Support Engineer
Sunfloritech Flowers Ltd
01.2023 - Current
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
- Supported the growth of the organization by ensuring all network systems were scalable and capable of handling increased demands.
- Managed full network stacks and maintained uptimes.
- Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics.
- Remote
IT Instructor
His Grace Technical Institute
05.2020 - 07.2021
- Implemented Microsoft Office and eLearning authoring tools for seamless execution of training sessions.
- Provided strong project management skills, planning, preparing and carrying out tasks to high standards.
- Updated employee training records and certification, adding progress notes on completion of tasks.
- Provided personalized instruction to students struggling with specific IT concepts, leading to improved understanding and academic performance.
- Advocated for the integration of cutting-edge IT tools and resources into the school’s curriculum, resulting in enhanced learning experiences for students.
- Established strong rapport with students, fostering a supportive atmosphere conducive to academic growth and personal development within the IT field.
- Planned and implemented curriculum to teach up-to-date technology.
Education
BACHELORS DEGREE - COMPUTER SCIENCE
ZETECH UNIVERSITY
Nairobi, Kenya01-2025
CISCO NETWORKING CERTIFICATION - NETWORKING
CISCO NETWORK ACADEMY
04.2001 -
DIPLOMA PROGRAM - Information and Communication Technology
ZETECH UNIVERSITY
Nairobi, Kenya01-2022
KCSE -
ANESTER SCHOOLS
Nakuru01-2019
Skills
Network administration
Ticket management
Firewall management
Hardware installation
System administration
Server maintenance
Printer support
Active Directory
VoIP systems
Software deployment
ITIL processes
LAN/WAN
Timeline
Network Support Engineer
Batian Flowers Ltd
01.2023 - Current
Network Support Engineer
Sunfloritech Flowers Ltd
01.2023 - Current
IT Support Engineer
Nelion Flora LTD
09.2022 - Current
Group IT Support Engineer
BlackTulip Flowers Group
08.2022 - Current
IT Instructor
His Grace Technical Institute
05.2020 - 07.2021
CISCO NETWORKING CERTIFICATION - NETWORKING
CISCO NETWORK ACADEMY
04.2001 -
BACHELORS DEGREE - COMPUTER SCIENCE
ZETECH UNIVERSITY
DIPLOMA PROGRAM - Information and Communication Technology
ZETECH UNIVERSITY
KCSE -
ANESTER SCHOOLS