SWIMMING
ALEX BAKARI
MOMBASA,30
Summary
Am very organized and Dedicated Finance Officer, with vast knowledge and experiences in
accounting, business administration and customer care management.
Possessing proven track record of providing exceptional customer service in fast –paced
environments offering keen attention to detail and strong decision making skills to manage multiple,
concurrent task;self-motivated work ethic with abilityto performeffectively in independent or team environment.
Overview
12
12
years of professional experience
Work History
REVENUE COLLECTION OFFICER
INTERNATIONAL AIRPORT(MOMBASA)
MOMBASA
06.2023 - Current
- Managing transactions with customers using ETR machines
- Collecting payments whether in cash or Mpesa.
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams.
- Create frequent reviews and reports with sales and financial data.
- Evaluate financial information
- Making accurate entries of revenue.
- Tracking accountable documents.
- Issuing and accounting for revenue handling materials.
- Banking collections on time.
- Heading revenue collection transactions of critical nature.
- Perform any other duties that maybe assigned from time to time.
SALES EXECUTIVE OFFICER
JAMII TELECOMMUNICATIONS COMPANY
07.2022 - 04.2023
- Conduct market researchto identify selling possibilities and evaluate customer needs.
- Actively seek out new sales opportunities through cold calling, networking and social media.
- Set up meetings with potential clients and listen to their wishes and concerns.
- Prepare and deliver appropriate presentations on products and services.
- Participate on behalf ofthe company in exhibitions or conferences.
- Negotiate/close deals and handle complaints or objections.
SENIOR CREDIT OFFICER
WATU CREDIT LIMITED COMPANY
07.2021 - 06.2022
- Monitoring and payment controlof assigned portfolio of clients using company software.
- Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date.
- Maintaining records about client’s financialstatus, reporting daily to the management.
- Developing and strengthening client’srelationships regularly updating clients on company policies.
- Diligently review/evaluate each account against provided parameters and segment portfolio to facilitate prioritization of follow up and product offerings
- Considering obligors’ ability to pay/service the outstanding facility, structure a suitable repayment programwith a view to motivating obligorsto willinglypaythe facilitytherefore avoiding litigation/realization costs
- Deal with and manage any contentious issues/complaints/queries/conflicts that normally arise during negotiation with the obligors during the recovery process
- Ensure proper documentation ofCollection related activities and updating ofrelevant reports
- Develop a calling programwith obligorsto negotiate on repayment plans
- Review Cash Transactions above a prescribed threshold daily; including triggersthat occur realtime.
- Data analysis of KYC data capture gapsin the system for corrective measures to be applied
- Extract and submit the Cash Transactions Report on weekly basis to the Financial Reporting
CREDIT OFFICER
WATU CREDIT LIMITED COMPANY
01.2021 - 06.2021
- Review loan requests.
- Assess clients' financialstatus.
- Evaluate creditworthiness and risks.
- Contact clients to gather financial data and documentation.
- Analyze risks and approve or reject loan requests.
- Calculate financial ratios (e.g. credit scores and interest rates)
- Set up payment plans.
COLLECTION INTERN OFFICER
WATU CREDIT LIMITED COMPANY
10.2020 - 12.2020
- Keep track of assigned accounts to identify outstanding debts.
- Plan course of action to recover outstanding payments.
- Locate and contact debtors to inquire of their payment status.
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints.
- Investigate and resolve discrepancies.
ADMINISTRATIVE ASSISTANT
FRIENDA FOR LIFE FOUNDATION
01.2018 - 08.2018
- Answer and direct phone calls.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Assist in the preparation ofregularly scheduled reports.
- Develop and maintain a filing system.
ACCOUNT ASSISTANT
TECHNICAL UNIVERSITY OF MOMBASA
06.2015 - 07.2017
- Reconcile invoices and identify discrepancies.
- Create and update expense reports.
- Processreimbursement forms.
- Prepare bank deposits.
- Enter financialtransactions into internaldatabases.
- Check spreadsheets for accuracy.
- Maintain digital and physical financialrecords
CLERK /OFFICE ASSISTANT
TECHNICAL UNIVERSITY OF MOMBASA
04.2013 - 05.2015
- Handling incoming calls and other communications.
- Managing filing system.
- Recording information as needed.
- Updatingpaperwork, maintaining documents, and word processing.
- Helping organize and maintain office common areas.
- Performing generaloffice clerk duties and errands.
- Coordinating events as necessary.
- Maintaining supply inventory.
- Maintaining office equipment as needed.
- Aiding with client receptionas needed.
- Experience as a virtualassistant.
- Creating, maintaining, and entering information into databases.
Education
BACHELORS OF BUSINESS ADMINISTRATION -
TECHNICAL UNIVERSITY OF MOMBASA
MOMBASA11.2018
HIGHSCHOOL -
JARIBUNI SECONDARY SCHOOL
MOMBASA01.2012
MIKULUNI PRIMARY SCHOOL
MOMBASA01.2008
Skills
Documentation and control
Office administration
Multi-line phone proficiency
Writing reports
Meeting minutes
Customer relations
Problem Solving Skills
Negotiation
Presentation skills
Communication Skills
Accounting & Financial Capability
Proficient Microsoft Office, Ward,Excel ,PowerPoint Skills, Quickbooks and CRM Sales and Marketing
Customer service management
Account familiarity
Account reconciliation
Debt collection
Office management
Analytical Thinking
Interests
READING
TRAVELLING
WATCHING FOOTBALL
MAKING NEW FRIENDS
Additional Information
- REFEREES
- NGALA RODGERS
FINANCE OFFICER/ SUPERVISOR -MOI INTERNATIONAL AIRPORTCONTACTS +254720552263
- JAMES KENGA
SALES MANAGER – JAMII TELECOMMUNICATIONS LIMITED COMPANY.
CONTACTS
+254795844194
- FRANCIS KONDE
SENIORCREDIT OFFICER -
WATU CREDIT LIMITED COMPANY
CONTACTS
+254748128600
- ALEX CHIVATSI
MAINTENANCE MANAGER
TECHNICAL UNIVERSITY OF MOMBASA.
CONTACTS
+254727024157
- ROBERT MUTIVA
ASSISTANT HUMAN RESOURCE PERSONNEL,
TECHNICAL UNIVERSITY OF MOMBASA,
CONTACTS
+254727640337
Timeline
REVENUE COLLECTION OFFICER
INTERNATIONAL AIRPORT(MOMBASA)
06.2023 - Current
SALES EXECUTIVE OFFICER
JAMII TELECOMMUNICATIONS COMPANY
07.2022 - 04.2023
SENIOR CREDIT OFFICER
WATU CREDIT LIMITED COMPANY
07.2021 - 06.2022
CREDIT OFFICER
WATU CREDIT LIMITED COMPANY
01.2021 - 06.2021
COLLECTION INTERN OFFICER
WATU CREDIT LIMITED COMPANY
10.2020 - 12.2020
ADMINISTRATIVE ASSISTANT
FRIENDA FOR LIFE FOUNDATION
01.2018 - 08.2018
ACCOUNT ASSISTANT
TECHNICAL UNIVERSITY OF MOMBASA
06.2015 - 07.2017
CLERK /OFFICE ASSISTANT
TECHNICAL UNIVERSITY OF MOMBASA
04.2013 - 05.2015
BACHELORS OF BUSINESS ADMINISTRATION -
TECHNICAL UNIVERSITY OF MOMBASA
HIGHSCHOOL -
JARIBUNI SECONDARY SCHOOL
MIKULUNI PRIMARY SCHOOL