Summary
Overview
Work History
Education
Skills
Certification
Languages
REFEREES
Timeline
Generic
Albert Maroa Gichaine

Albert Maroa Gichaine

Nairobi

Summary

Experienced human resource professional dedicated to operational excellence and effective HR initiative implementation. Proficient in staffing , grievance resolution, and compliance, with extensive cross-functional HR experience. In-depth knowledge of HR management principles and business strategy, fostering ethical practices and enhancing organizational performance. Focused on utilizing HR expertise to drive organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Human Resource officer

Oasis Healthcare Group
10.2024 - Current
  • Recruitment, onboarding, and staffing management
  • Employee relations, grievance handling, and workplace conflict resolution
  • Payroll processing, benefits administration, and salary structuring
  • Training, career development, and performance evaluation coordination
  • Compliance with labor laws, HR policies, and medical regulations
  • Performance management, appraisals, and disciplinary procedures
  • Workplace safety, employee well-being, and health initiatives
  • HR documentation, record-keeping, and leave management
  • Strategic workforce planning, budgeting, and organizational development
  • Team collaboration, employee engagement, and workplace culture enhancement

Human Resource officer Intern

Kenya Fisheries Services
01.2024 - 10.2024
  • Participating in the implementation of human resource management Policies, plans and strategies.
  • Record management-filing process, HR forms, and onboarding process.
  • Providing administrative, procedural, and operational support
  • Gathering payroll data like field allowances and bank account changes
  • Assisting in organizing orientation briefings for new staff members, consultants, interns, etc.
  • Assisting in the onboarding of new staff members.
  • Registration and monitoring of staff attendance on attendance file.
  • Issue letters of appointment stipulating terms and conditions of service for specified periods.
  • Managing employee relations programs and ensuring staff discipline is maintained.
  • Assisting in the onboarding of new staff members.
  • Contributing in the human resource planning and development.
  • Helping in the implementation of training programs based on identified needs
  • Overseeing the monitoring and evaluation of effectiveness of training and development Programs.

Administrative Assistant

Amref International University
02.2023 - 01.2024
  • Analyzing and maintaining an overview of the office I am assigned to work in to ensure that timely administrative support is provided in general and specialized areas.
  • Scheduling a high volume of appointments, meetings and travel arrangements which Include coordinating arrangements for multiple participants.
  • Creating, updating and maintaining organized files and records including a system for tracking monitoring and prioritizing tasks.
  • Ensuring the confidentiality of information and management records is guaranteed;
  • Preparing correspondences, executive summary, reports, briefing papers, power point Presentations and other documents as required.
  • Preparing and participating in various meetings and taking minutes and notes
  • Providing communications support and assistance to ensure timely responses to inquiries Including answering and prioritizing calls, email and correspondences.

Quality control officer-Intern

Watu Africa Ltd
12.2021 - 01.2023
  • Monitoring and evaluating call recordings to ensure compliance with company policies
  • Assessing customer interactions for professionalism, accuracy, and service quality
  • Identifying areas of improvement and providing feedback to call center agents
  • Ensuring adherence to scripts, guidelines, and regulatory requirements
  • Conducting regular audits and quality assurance checks on customer engagements
  • Investigating customer complaints and recommending corrective actions
  • Developing and updating quality control guidelines and training materials
  • Collaborating with team leaders to enhance agent performance and efficiency

Education

Bachelor's degree - Business Administration (Human Resource Management option)

Technical University of Mombasa
Mombasa
02-2021

Kenya Certificate of Secondary Education -

St. Josephs School
Rapogi
11-2015

Kenya Certificate of primary Education -

Mohogo Kegonga Academy
Kegonga
11-2011

Skills

  • Talent acquisition and employee relations
  • Payroll processing and documentation
  • Staff training and development
  • Performance management
  • Administrative support and office management
  • Compensation and benefits
  • HR policies and procedures
  • Recruitment strategies
  • Compliance management
  • Employment law
  • HR budgeting

Certification

  • ISO management system audit techniques and best practices

Languages

Swahili
First Language
English
Upper Intermediate (B2)
B2

REFEREES

Mr. Gilbert Wamalwa,

Group Human Resource, Oasis Healthcare Group,

gilbert.wamalwa@oasishealthcaregroup.com 

Tel +254 729 536232

Dr. Christine Adhiambo

Deputy Director, Kenya Fisheries Services, Lake Victoria Region

christetiegni@amatala.org

Tel: +254 727 272318

Jacqueline Ndegwa

Training Coordinator, Amref International University

Jacqueline.Ndegwa@amref.ac.ke

Tel +254 721 307506

Timeline

Human Resource officer

Oasis Healthcare Group
10.2024 - Current

Human Resource officer Intern

Kenya Fisheries Services
01.2024 - 10.2024

Administrative Assistant

Amref International University
02.2023 - 01.2024

Quality control officer-Intern

Watu Africa Ltd
12.2021 - 01.2023

Bachelor's degree - Business Administration (Human Resource Management option)

Technical University of Mombasa

Kenya Certificate of Secondary Education -

St. Josephs School

Kenya Certificate of primary Education -

Mohogo Kegonga Academy

Similar Profiles

CREATE PROFILE
Albert Maroa Gichaine