Albertine Nginga

I am a collaborative Technical Support Engineer, specialized in exploiting internal and external relationships to synergistically tackle complex issues. I elicits aid from vendors, colleagues and other external sources to improve ticket responses. I combine personal expertise with diverse professional relationships to support maximum support quality.

Reliability, organization, good interpersonal and problem solving skills are some of the strengths that make me the best team player.

• Technical fault tracking
• Staff education and training
• Customer service expert
• Support system management
• Software Debugging
• Ability to make a good impression.
• Proficient in various web designing languages such as HTML, CSS, Bootstrap and JavaScript .
• Proficient in Windows, the whole Microsoft Office Suite.
• Very good teamwork, interpersonal and leadership skills.
• Able to work under minimum supervision and with good ethical conduct.
• Willingly seek out information and resources to develop new innovative ideas.
• Ability to conceptualize and convert ideas into solutions.
• Ability to plan, implement and formulate strategies.
• Excellent analytical skills and keen attention to detail.
• Capable of meeting company objectives and requirements with key emphasis on good delivery and quality standards.
• Dynamic, self-driven, eager to make an impact in any company and flexible.

• Collaborated with team of NARC KENYA in the development of their website and members registration system.
• Supervised and trained a team of 30 agents on how to sign up new members in the NARC KENYA member registration system.
• Resolved product issue through consumer testing.

Mr. Samuel Isiye 

Founder and C.E.O Lead Soft Technilogies Limited. 

Telephone No. 0710878809 

Email: info@leadsofttechnologies.com

Dr, George Orwa
Dean of Students
Telephone No. (+254)06752218)
Email: stacs@fsc.jkuat.ac.ke

H.E. Mutahi Kahiga 

Governor Nyeri County 

Telephone No. +254722383047 

Email: mutahi8@gmail.com