Albert Buteme
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NAIROBI JAVA HOUSE JKIA
01.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
ICM ISTUTITE OF COMMERCIAL MANAGEMENT
Nairobi, Nairobi Province, Kenya06.2015
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Complaint Handling
- Critical Thinking
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
- Fire Marshal certificate
- customer service certificate
- First aid and CPR Certificate
- Airport training knowledge
Timeline
Customer Service Representative
NAIROBI JAVA HOUSE JKIA
01.2020 - Current
High School Diploma -
ICM ISTUTITE OF COMMERCIAL MANAGEMENT
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
- Fire Marshal certificate
- customer service certificate
- First aid and CPR Certificate
- Airport training knowledge
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