Alba Leah

• Delivered exceptional customer service by welcoming guests, taking accurate orders, and ensuring a pleasant dining experience in a fast-paced environment.
• Efficiently managed orders from both the hot kitchen and barista side, ensuring timely service and accurate delivery of meals and beverages.
• Developed in-depth knowledge of both hot kitchen and barista menu items, including ingredients, preparation methods, and dietary options, allowing for confident recommendations and upselling.
• Coordinated with kitchen and barista staff to ensure smooth service flow, timely preparation of orders, and consistent communication, contributing to an efficient and harmonious work environment.
• Successfully juggled multiple responsibilities, including serving several tables at once and handling both food and drink orders.
• Adhered to food safety and hygiene standards, ensuring proper handling of food and beverages, maintaining a clean and organized dining area, and following cleaning protocols.
• Quickly addressed and resolved customer complaints or issues, including handling special requests, dietary needs, and any delays in service, ensuring a positive guest experience.
• Processed customer payments, including cash, online money transactions, and splitting bills, while maintaining accuracy and efficiency in operating the POS system.

• Elected Captain of Drama team
• Majored in Mathematics, English, Kiswahili, Biology, Geography and French
• Graduated in Top 100 of Class
• Elected to hostel captain for Kimberly hostel in 2017
• Awarded Best actress in French play 2017
• Member of Drama team

• Majored in construction