AKINYI FAITH
Nakuru
Summary
- Supervisor at Pemawa Services LTD (2023‑07 to 2024‑01)
- Oversaw daily department operations, ensuring smooth workflow and timely task completion.
- Applied strong leadership and problem‑solving skills to maintain team efficiency and organize workloads.
- Improved customer satisfaction through timely responses to inquiries and addressing concerns.
- Resolved conflicts among team members, fostering a harmonious work environment and boosting productivity.
- Managed invoicing, price updates, stock monitoring, and daily banking tasks.
-Salon Owner/Operator (2024‑04 – current)
- Consulted with customers to assess needs and propose optimal solutions for business growth.
- Created realistic budgets based on costs and fees for successful business operation.
- Stayed updated on statutory requirements and regulations for business compliance.
- Maintained a well‑organized salon environment to promote business performance.
- Enhanced service quality by reviewing customer feedback and implementing improvements.
Overview
7
7
years of professional experience
Work History
Manager
Self Employed
02.2024 - 01.2026
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Pemawa Service LTD
07.2023 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Receipt Update
Riziki Children Organization
01.2019 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Information And Technology
Kabarak University
Science Engineering And Technology 12-2025
Diploma - Information Technology
Kabarak University
01-2025
Skills
Good communication skills
Team building skills
Managerial skills
Problem solving
Critical thinking
Trouble shouting
Patience and resilience
Innovative
Works under minimum supervision
Self driven
Legend
- A = 70% - 100% - Excellent
- B = 60% - 69% - Good
- C = 50% - 59% - Satisfactory
- D = 40% - 49% - Below Average
- F = 39% And Below - Fail
- S - Satisfactory
- - Retaken Unit
- I - Incomplete
- [CT] - Credit transfer
- U - Unsatisfactory
Accomplishments
- Successfully supervised department operations at Pamoja Services LTD, optimizing workflow, enhancing team efficiency, and improving customer satisfaction through effective leadership and problem‑solving.
- Established and managed a successful salon business, delivering tailored customer solutions, maintaining regulatory compliance, and driving service excellence through feedback‑based improvements.
Timeline
Manager
Self Employed
02.2024 - 01.2026
Supervisor
Pemawa Service LTD
07.2023 - 01.2024
Receipt Update
Riziki Children Organization
01.2019 - 12.2020
Diploma - Information Technology
Kabarak University
Associate of Arts - Information And Technology
Kabarak University