Aisha Nalwoga
Kampala
Summary
Versatile Business Development Associate highly effective at generating leads, developing pipelines and closing sales. Offering 3+ years of identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition.
Overview
9
9
years of professional experience
Work History
Account Manager
Ensibuuko Technologies Ltd
Kampala
03.2023 - Current
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships, improving customer satisfaction
- Assist with challenging client requests and issue escalations
- Educate farmers and SACCO clients on Ensibuuko’s digital services and crop insurance benefits
- Make weekly departmental reports to Management, including insights on sales trends, customer feedback, and product performance
- Forecast and track key account metrics such as quarterly sales results and annual forecasts, contributing to strategic planning
- Follow up on the compensation process for affected farmers enrolled in the crop insurance product
- Provide detailed insurance product knowledge to customers and agents
- Train agents across districts to promote and explain crop insurance to farmer groups
- Promote Ensibuuko’s digital services to SACCOs and farmer groups to enhance financial inclusion through digital wallets and mobile money banking
- Organize and conduct meetings with mobile banking and SACCO partners
- Digitize SACCO operations and supported onboarding processes
- Schedule client meetings and guide them through application and onboarding documentation
Business Development Associate
Ensibuuko Technologies Ltd
Kampala
08.2020 - 03.2023
- Prepared and submitted weekly departmental reports to Management for review and decision-making
- Acted as the primary point of contact for all customer account matters, ensuring prompt resolution of client issues
- Drove revenue growth by onboarding new clients and optimizing service delivery for existing customers, particularly under the crop insurance product
- Scheduled and conducted client meetings to present service offerings and support application processes
- Educated farmers on the value of insurance and actively promoted crop insurance enrollment
- Trained agents across districts to enhance farmer awareness and uptake of insurance services
Internship Training
Ministry of Internal Affairs
Kampala
06.2018 - 09.2018
- Organized departmental meetings and prepared agendas, invites, and minutes
- Coordinated interdepartmental government votes and joint activities
- Provided administrative support by drafting budgets
- Summarized key government policy documents
Operations Supervisor
Jasmir And Jemimah Ltd
Kampala
01.2016 - 07.2017
- Maintained strong supplier relationships to ensure quality deliveries
- Oversaw inventory and stock taking across all storage units
- Managed daily and monthly cash reconciliations
- Supervised sales team to meet targets
- Promoted business-aligned ideas and improvements
- Handled customer, vendor, and stakeholder relationships
- Drafted invoices and tracked discrepancies
Education
BBA - Business Administration and Management
Makerere University Business School (MUBS)
Kampala, Uganda04.2025
Uganda Advanced Certificate of Education -
Makerere College School
Kampala, Uganda01.2015
Uganda Certificate of Education -
Makerere College School
Kampala, Uganda01.2013
Skills
- Microsoft Office applications
- Strategic Networking
- Critical Thinking
- Customer Rapport-Building
- Customer Service and Assistance
- Public Presentations
- Managing Service Level Agreements
References
- Sserwanja Quraish
- Engur Isaac, Credit Manager, Ensibuuko Tech Ltd, 0788334954, engur@ensibuuko.com
Languages
- Luganda
- English
Personal Information
- Gender: Female
- Nationality: Ugandan
Timeline
Account Manager
Ensibuuko Technologies Ltd
03.2023 - Current
Business Development Associate
Ensibuuko Technologies Ltd
08.2020 - 03.2023
Internship Training
Ministry of Internal Affairs
06.2018 - 09.2018
Operations Supervisor
Jasmir And Jemimah Ltd
01.2016 - 07.2017
BBA - Business Administration and Management
Makerere University Business School (MUBS)
Uganda Advanced Certificate of Education -
Makerere College School
Uganda Certificate of Education -
Makerere College School
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