Aisha Loko Munyao

•Management and enhancement of customer service.
•Marketing and engagement with Agents, Brokers, Banks and direct clients.
•Advising clients on various products offered by insurance companies.
•Dealing with and handling customer care complaints.
•Team management of a team of three.
•Advising clients on claims processes and assisting them in completing the claims form and subsequent follow up on the same.
•Guiding the renewal process and following up on them to make sure the business is retained in the books.
•Following up on outstanding Premiums for various accounts.
•Receiving and analyzing of all claims documents and forwarding of the same to the respective insurance companies for processing and liaising with the claims department for speedy settlement of the claims.
•Training of new staff.
•Preparing reports on new businesses booked and all expected renewals for the month.
•Ensuring proper maintenance of office records.

Duties & Responsibilities:
•Issuing of Custom Bonds and Processing.
•Debiting of business
•Printing and issuing certificates
•Liaising with underwriting Manager on quotations
•Attending to enquiries from Direct Clients, Brokers and Agents.
•Handling Quotations and Tenders
•Processing Policy Documents
•Build and maintain contacts and relationship with Brokers and Agents.
•Issuing renewal documents and endorsements.
•Handling of a Branch i.e. Mombasa

•Debiting of Non-Motor Policies
•Issuing of Credit Notes

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.