Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Careerstrengths
Work Preference
Timeline
AISHA CHELANGAT HASSAN

AISHA CHELANGAT HASSAN

HOTEL RECEPTIONIST
Dubai,DU

Summary

Developed strong customer service and communication skills in fast-paced hotel environment. Skilled in managing reservations, coordinating guest services, and resolving issues efficiently. Looking to leverage these transferrable skills in new and challenging field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Receptionist

Lake Bogoria Spa
01.2019 - 01.2025
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Organized incoming mail distribution system that streamlined delivery of important documents among employees.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.

Restaurant Hostess

ONXY LOUNGE & RESTAURANT
01.2022 - 12.2024
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

WAITRESS

Artcaffe - The Oval
01.2017 - 12.2017
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Bachelor of Business Administration - Project Management

Moi University
01-2025

High School Diploma -

ALISON
11-2024

ADMINISTRATION AND OFFICE MANAGEMENT

Advanced Diploma in Business Management -

Kenya Institute Of Management
01.2022

Skills

  • Empathy and patience
  • Multilingual proficiency
  • Complaint handling
  • Guest relations management
  • Professional appearance
  • Data entry efficiency
  • Reservation management
  • Microsoft office
  • Guest relations
  • Teamwork
  • Front desk operations
  • Flexibility

Telephone skills

Appointment scheduling

Listening skills

Problem-solving skills

Certification

International Computer Driving License (ICDL), Computer Pride, 01/01/16

Languages

English
Swahili

Personal Information

Careerstrengths

  • Exceptional Organizational Skills: Proven ability to streamline workflows, optimize scheduling, and implement efficient office systems to enhance productivity and maintain smooth operations.
  • Effective Communication: Skilled in professional correspondence, stakeholder engagement, and fostering strong relationships, ensuring seamless information exchange and collaboration.
  • Strategic Decision-Making: Adept at supporting executive leadership through insightful research, data-driven analysis, and proactive problem-solving in dynamic and fast-paced environments.
  • Confidentiality and Discretion: Demonstrates unwavering commitment to handling sensitive information with utmost confidentiality and professionalism, safeguarding organizational integrity.
  • Adaptability and Multitasking: Thrives in high-pressure settings by prioritizing tasks effectively, managing multiple responsibilities simultaneously, and maintaining focus on achieving organizational goals.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-Site

Important To Me

Career advancementWork-life balancePaid sick leavePersonal development programs

Timeline

Restaurant Hostess - ONXY LOUNGE & RESTAURANT
01.2022 - 12.2024
Front Office Receptionist - Lake Bogoria Spa
01.2019 - 01.2025
WAITRESS - Artcaffe - The Oval
01.2017 - 12.2017
Moi University - Bachelor of Business Administration, Project Management
ALISON - High School Diploma,
Kenya Institute Of Management - Advanced Diploma in Business Management,

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AISHA CHELANGAT HASSANHOTEL RECEPTIONIST