AHMED SALIM
Doha
Summary
Experienced hospitality specialist with a passion for enhancing guest experiences and driving service excellence. Demonstrated ability to adapt seamlessly to changing needs, foster team collaboration, and maintain high service standards. Recognized for strong communication skills, attentive service, and a calm demeanor under pressure. Consistently achieves results through effective multitasking and a guest-focused approach.
Overview
6
6
years of professional experience
Work History
Senior waiter
Four Seasons Hotels and Resorts
07.2023 - Current
- Developed a streamlined process for taking and delivering food orders, reducing wait times by an average of 15%
- Led a team of 10 staff members in maintaining safe food handling standards, achieving a 95% compliance rate on health inspections
- Managed inventory and purchasing for dining services, cutting food waste by 25% while ensuring quality and variety
- Received recognition in contribution towards achieving the prestigious 2024 Forbes Travel Guide Five-Star Award
- Handled customer complaints professionally, resulting in satisfactory resolution
Waiter
Banana Island Resort Doha By Anantara
11.2020 - 04.2023
- Coordinated with the kitchen staff to ensure timely delivery of special dietary requests, accommodating 100+ unique requirements monthly
- Organized staff training on menu items and ingredients, leading to a 20% increase in up-sells on premium beverage and food pairings
- Promoted guest satisfaction by personalizing dining experiences for 200+ guests daily while maintaining a quick service pace
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
Assistant Waiter
Four Seasons Hotels and Resorts
07.2019 - 08.2020
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service
- Boosted team morale and efficiency through the introduction of performance incentives, resulting in a 15% increase in positive guest reviews
- Efficiently addressed and resolved customer dining complaints, maintaining a high level of guest satisfaction
Education
Diploma in Higher Education - Hotel Management
Boma International Hospitality College
04.2019
Higher Secondary Education Certificate -
Tudor Day Secondary School
11.2016
Skills
- Team Leadership
- Conflict Resolution
- Cash-handling expertise
- Familiarity with POS systems
- Food safety understanding
- Dining customer service
- Adaptability to new menus
- Cultural Sensitivity
- Efficient table service
- Hospitality mindset
- Sales techniques
Accomplishments
- Inventory Reduction Achieved, Reduced food waste by 25% through effective inventory management.
- Health Compliance Lead, Led team to 95% compliance on health inspections.
- Sales Growth Initiator, Increased up-sells by 20% with staff training initiatives.
- Award Winning Contribution, Contributed to winning 2024 Forbes Five-Star Award.
Timeline
Senior waiter
Four Seasons Hotels and Resorts
07.2023 - Current
Waiter
Banana Island Resort Doha By Anantara
11.2020 - 04.2023
Assistant Waiter
Four Seasons Hotels and Resorts
07.2019 - 08.2020
Higher Secondary Education Certificate -
Tudor Day Secondary School
Diploma in Higher Education - Hotel Management
Boma International Hospitality College
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