Summary
Overview
Work History
Education
Skills
Timeline
Generic

AGNES N. NJOROGE

ADMINISTRATION
Nairobi,Kenya

Summary

Exceptional Operations Manager offering over Eleven years of experience and focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

17
17
years of professional experience
36
36
years of post-secondary education

Work History

Administration / Operations Manager

CLASSIC MOULDINGS
05.2012 - Current
  • Oversee all the Operations and Administrative functions:
  • Demonstrate exceptional knowledge of the Executive Business Administrator Role.
  • Human Resource Role (Interview and hire strong candidates for team openings, typing out different letters and MEMOS).
  • International and Local travel coordination.
  • Take overall responsibility to provide logistics and administrative support to office and site personnel
  • Processing documentation for renewing Directors work permits.
  • Developed a system of keeping check of stationary and maintaining a proper record of issuance and also ensuring the company has a good supply at all times.
  • Following up and coordinate with the clearing agent on clearing International consignments from suppliers.
  • Coordinate with the company mechanic to ensure all the company vehicles are in good working condition.
  • Brought on board an efficient car tracking system and ensured it is working efficiently to reduce the misuse of company vehicles and re-fueling discrepancies to avoid fuel theft long term.
  • Ensure company vehicles have all licenses required (Insurance with an extension of passenger legal liability, Speed Governor, annual inspection).
  • Managing the Biometric System and providing attendance reports.
  • Manage, train, motivate and delegate tasks to the receptionist and cleaning personnel to streamline daily progress and efficiency and continuously improve knowledge and abilities.
  • Developed an organizational system to boost efficiency and keep a proper and efficient filing system of clients’ quotes and personnel files.
  • Coordinate with site supervisors, foremen and store manager on allocation of drivers and ensure vehicles are effectively used.
  • Developed and implemented a system of checking kitchen Sundries and restocking accordingly.
  • Renewing and keeping track of all license renewals including business permit.
  • Cultivate and strengthen lasting relationships with good suppliers/vendors.
  • Any other duty as may be assigned to me.

Receptionist

CLASSIC MOULDINGS LTD
04.2011 - 04.2012
  • Pushed the agenda of giving the reception area a facelift and was incharge of the implementation.
  • Pushed the agenda of investing in an efficient central telephone system and added more company telephone lines to make it easier fro clients to reach the company.
  • Answered central telephone system and directed calls accordingly.
  • Monitored the showroom, screened visitors to maintain security and direct them to respective departments accordingly.
  • Managed the CEO's diary.
  • Dispatch incoming and outgoing mail
  • Any other duty as may be assigned to me.

Receptionist/Administrator

IFRTD
10.2005 - 03.2011
  • Responded to urgent e-mails
  • Filing.
  • Handling petty cash.
  • Supervising support staff.
  • Handling all administrative functions.

Computer Data Entry Assistant

PROCTER AND GAMBLE (EA) LTD
10.2001 - 12.2001

. Did data entry after a rigorous marketing campaign and research.

Front Office

OLUTUKAI LODGE
01.2000 - 04.2000
  • Receiving guests
  • Ooking and handling of customer queries
  • Elephone operations

Education

Higher Diploma - Business Management

KENYA INSTITUTE OF MANAGEMENT (KIM)
08.2003 - 01.2022

Diploma - French

06.2005 - 01.2022

a Certificate in Computer Operations with emphasis - undefined

EAST AFRICAN COMMERCIAL COLLEGE
09.2000 - 02.2001

MS Dos, Windows 95/98, Word, Excel and Access) - undefined

RELATED - undefined

AIR
09.1999 - 09.2000

Diploma - Front Office Operations

Diploma - Customer Service

Attained a Certificate in Customer Care Attained a Certificate in German - undefined

Mr. Peter Njenga

Skills

Impeccable Organization skills

Good Communication skills (Verbal, Written and Visuyal)

Good Team Work skills

Strong Customer Service Skills

Good Time Management and Multitasking skills

Timeline

Administration / Operations Manager

CLASSIC MOULDINGS
05.2012 - Current

Receptionist

CLASSIC MOULDINGS LTD
04.2011 - 04.2012

Receptionist/Administrator

IFRTD
10.2005 - 03.2011

Diploma - French

06.2005 - 01.2022

Higher Diploma - Business Management

KENYA INSTITUTE OF MANAGEMENT (KIM)
08.2003 - 01.2022

Computer Data Entry Assistant

PROCTER AND GAMBLE (EA) LTD
10.2001 - 12.2001

a Certificate in Computer Operations with emphasis - undefined

EAST AFRICAN COMMERCIAL COLLEGE
09.2000 - 02.2001

Front Office

OLUTUKAI LODGE
01.2000 - 04.2000

RELATED - undefined

AIR
09.1999 - 09.2000

MS Dos, Windows 95/98, Word, Excel and Access) - undefined

Diploma - Front Office Operations

Diploma - Customer Service

Attained a Certificate in Customer Care Attained a Certificate in German - undefined

Mr. Peter Njenga
AGNES N. NJOROGE ADMINISTRATION