Summary
Overview
Work History
Education
Skills
Timeline
Generic

AGNES N. NJOROGE

ADMINISTRATION
Nairobi,Kenya

Summary

Exceptional Operations Manager offering over Eleven years of experience and focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

17
17
years of professional experience
36
36
years of post-secondary education

Work History

Administration / Operations Manager

CLASSIC MOULDINGS
05.2012 - Current
  • Oversee all the Operations and Administrative functions:
  • Demonstrate exceptional knowledge of the Executive Business Administrator Role.
  • Human Resource Role (Interview and hire strong candidates for team openings, typing out different letters and MEMOS).
  • International and Local travel coordination.
  • Take overall responsibility to provide logistics and administrative support to office and site personnel
  • Processing documentation for renewing Directors work permits.
  • Developed a system of keeping check of stationary and maintaining a proper record of issuance and also ensuring the company has a good supply at all times.
  • Following up and coordinate with the clearing agent on clearing International consignments from suppliers.
  • Coordinate with the company mechanic to ensure all the company vehicles are in good working condition.
  • Brought on board an efficient car tracking system and ensured it is working efficiently to reduce the misuse of company vehicles and re-fueling discrepancies to avoid fuel theft long term.
  • Ensure company vehicles have all licenses required (Insurance with an extension of passenger legal liability, Speed Governor, annual inspection).
  • Managing the Biometric System and providing attendance reports.
  • Manage, train, motivate and delegate tasks to the receptionist and cleaning personnel to streamline daily progress and efficiency and continuously improve knowledge and abilities.
  • Developed an organizational system to boost efficiency and keep a proper and efficient filing system of clients’ quotes and personnel files.
  • Coordinate with site supervisors, foremen and store manager on allocation of drivers and ensure vehicles are effectively used.
  • Developed and implemented a system of checking kitchen Sundries and restocking accordingly.
  • Renewing and keeping track of all license renewals including business permit.
  • Cultivate and strengthen lasting relationships with good suppliers/vendors.
  • Any other duty as may be assigned to me.


Receptionist

CLASSIC MOULDINGS LTD
04.2011 - 04.2012
  • Pushed the agenda of giving the reception area a facelift and was incharge of the implementation.
  • Pushed the agenda of investing in an efficient central telephone system and added more company telephone lines to make it easier fro clients to reach the company.
  • Answered central telephone system and directed calls accordingly.
  • Monitored the showroom, screened visitors to maintain security and direct them to respective departments accordingly.
  • Managed the CEO's diary.
  • Dispatch incoming and outgoing mail
  • Any other duty as may be assigned to me.

Receptionist/Administrator

IFRTD
10.2005 - 03.2011
  • Responded to urgent e-mails
  • Filing.
  • Handling petty cash.
  • Supervising support staff.
  • Handling all administrative functions.

Computer Data Entry Assistant

PROCTER AND GAMBLE (EA) LTD
10.2001 - 12.2001

. Did data entry after a rigorous marketing campaign and research.

Front Office

OLUTUKAI LODGE
01.2000 - 04.2000
  • Receiving guests
  • Ooking and handling of customer queries
  • Elephone operations

Education

Higher Diploma - Business Management

KENYA INSTITUTE OF MANAGEMENT (KIM)
08.2003 - 01.2022

Diploma - French

06.2005 - 01.2022

a Certificate in Computer Operations with emphasis - undefined

EAST AFRICAN COMMERCIAL COLLEGE
09.2000 - 02.2001

MS Dos, Windows 95/98, Word, Excel and Access) - undefined

RELATED - undefined

AIR
09.1999 - 09.2000

Diploma - Front Office Operations

Diploma - Customer Service

Attained a Certificate in Customer Care Attained a Certificate in German - undefined

Mr. Peter Njenga

Skills

Impeccable Organization skills

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Timeline

Administration / Operations Manager

CLASSIC MOULDINGS
05.2012 - Current

Receptionist

CLASSIC MOULDINGS LTD
04.2011 - 04.2012

Receptionist/Administrator

IFRTD
10.2005 - 03.2011

Diploma - French

06.2005 - 01.2022

Higher Diploma - Business Management

KENYA INSTITUTE OF MANAGEMENT (KIM)
08.2003 - 01.2022

Computer Data Entry Assistant

PROCTER AND GAMBLE (EA) LTD
10.2001 - 12.2001

a Certificate in Computer Operations with emphasis - undefined

EAST AFRICAN COMMERCIAL COLLEGE
09.2000 - 02.2001

Front Office

OLUTUKAI LODGE
01.2000 - 04.2000

RELATED - undefined

AIR
09.1999 - 09.2000

MS Dos, Windows 95/98, Word, Excel and Access) - undefined

Diploma - Front Office Operations

Diploma - Customer Service

Attained a Certificate in Customer Care Attained a Certificate in German - undefined

Mr. Peter Njenga
AGNES N. NJOROGE ADMINISTRATION