AGNES WANJIRU
HOSPITALITY
THIKA
Summary
Versatile professional with a diploma in cosmetology and a strong background in customer service, dedicated to delivering exceptional service and ensuring customer satisfaction. Possesses expertise in customer service, inventory management, and product knowledge, enabling effective support in fast-paced environments. Eager to leverage skills and passion for helping others within a dynamic supermarket team. Committed to contributing positively to team goals while enhancing the overall shopping experience for customers.
Overview
2
2
years of professional experience
Work History
Intern
Seer Saloon
01.2024 - 04.2024
- File organization
- Engaging clients through outstanding customer support
- Facilitating initial orientation for newly hired employees
- Hairdressing
- Manicure and pedicure
- Maintaining precise human resource records and documentation
Volunteer
EMMANUEL SUPERMARKET
09.2022 - 12.2022
- Guided customers in product location and addressed inquiries
- Managed shelf inventory and ensured orderly product presentation.
- Processed transactions at cash registers, ensuring accuracy and speed in service. Handled returns promptly, maintaining a positive customer experience.
- Managed inventory levels and supplied items as needed
- Upheld cleanliness and organization within shopping environment
- Executed promotional activities and in-store events
Intern
DOWN TOWN WHOLESALE AND RETAIL
06.2022 - 08.2022
- Managed inventory, ensuring stock levels were maintained
- Assisted customers with bulk purchases and provided product information
- Processed sales transactions and handled payment methods
- Coordinated with suppliers for restocking and special orders
- Maintained a clean and organized warehouse and sales floor
- Ensured compliance with health and safety regulations
Education
Diploma - Cosmetology
Thika Institute of Business Studies
05.2024
Kenya Certificate of Secondary Education - K.C.S.E
Kariko High School
01.2022
Kenya Certificate of Primary Education - K.C.P.E
Kairo Primary School
01.2016
Skills
- Customer service
- Inventory management
- Product knowledge
- Good communication skills
- Cash handling
- Quick learner
- Team player
- Skilled in prioritizing concurrent responsibilities
References
- URTHER, NDEGWA, Businessman, +254 713 367 205
- MONICAH, NDUNGU, Lecturer, +254 768 738 335, Thika Institute of Business Studies
- ANDREW, KIHATO, Lecturer, +254 702 578 844, Katarina University
Personal Strengths
- Outstanding customer service
- Attention to detail
- Excellent communication
- Sales background
- Ability to work under pressure
- Adaptability
Timeline
Intern
Seer Saloon
01.2024 - 04.2024
Volunteer
EMMANUEL SUPERMARKET
09.2022 - 12.2022
Intern
DOWN TOWN WHOLESALE AND RETAIL
06.2022 - 08.2022
Kenya Certificate of Secondary Education - K.C.S.E
Kariko High School
Kenya Certificate of Primary Education - K.C.P.E
Kairo Primary School
Diploma - Cosmetology
Thika Institute of Business Studies
Similar Profiles
HABEEBULLAH MOHAMMEDHABEEBULLAH MOHAMMED
Van sales representative at AL SEER TRADING AGENCIESVan sales representative at AL SEER TRADING AGENCIES
Susan DangSusan Dang
Senior Research Associate / Scientist II at Seer Inc.Senior Research Associate / Scientist II at Seer Inc.
SATNAM SINGHSATNAM SINGH
Heavy Bus Driver at AL Seer Marine Supplies & equipment's pjscHeavy Bus Driver at AL Seer Marine Supplies & equipment's pjsc
Muigai LinusMuigai Linus
Motorbike Sales Representative at Kaskazi Networks LimitedMotorbike Sales Representative at Kaskazi Networks Limited
Craig OmondiCraig Omondi
Clinical Nutritionist/Nutrition consultant at Jabali Joy Care CBOClinical Nutritionist/Nutrition consultant at Jabali Joy Care CBO