Summary
Overview
Work History
Education
Skills
References
Personal Strengths
Timeline
Generic

AGNES WANJIRU

HOSPITALITY
THIKA

Summary

Versatile professional with a diploma in cosmetology and a strong background in customer service, dedicated to delivering exceptional service and ensuring customer satisfaction. Possesses expertise in customer service, inventory management, and product knowledge, enabling effective support in fast-paced environments. Eager to leverage skills and passion for helping others within a dynamic supermarket team. Committed to contributing positively to team goals while enhancing the overall shopping experience for customers.

Overview

2
2
years of professional experience

Work History

Intern

Seer Saloon
01.2024 - 04.2024
  • File organization
  • Engaging clients through outstanding customer support
  • Facilitating initial orientation for newly hired employees
  • Hairdressing
  • Manicure and pedicure
  • Maintaining precise human resource records and documentation

Volunteer

EMMANUEL SUPERMARKET
09.2022 - 12.2022
  • Guided customers in product location and addressed inquiries
  • Managed shelf inventory and ensured orderly product presentation.
  • Processed transactions at cash registers, ensuring accuracy and speed in service. Handled returns promptly, maintaining a positive customer experience.
  • Managed inventory levels and supplied items as needed
  • Upheld cleanliness and organization within shopping environment
  • Executed promotional activities and in-store events

Intern

DOWN TOWN WHOLESALE AND RETAIL
06.2022 - 08.2022
  • Managed inventory, ensuring stock levels were maintained
  • Assisted customers with bulk purchases and provided product information
  • Processed sales transactions and handled payment methods
  • Coordinated with suppliers for restocking and special orders
  • Maintained a clean and organized warehouse and sales floor
  • Ensured compliance with health and safety regulations

Education

Diploma - Cosmetology

Thika Institute of Business Studies
05.2024

Kenya Certificate of Secondary Education - K.C.S.E

Kariko High School
01.2022

Kenya Certificate of Primary Education - K.C.P.E

Kairo Primary School
01.2016

Skills

  • Customer service
  • Inventory management
  • Product knowledge
  • Good communication skills
  • Cash handling
  • Quick learner
  • Team player
  • Skilled in prioritizing concurrent responsibilities

References

  • URTHER, NDEGWA, Businessman, +254 713 367 205
  • MONICAH, NDUNGU, Lecturer, +254 768 738 335, Thika Institute of Business Studies
  • ANDREW, KIHATO, Lecturer, +254 702 578 844, Katarina University

Personal Strengths

  • Outstanding customer service
  • Attention to detail
  • Excellent communication
  • Sales background
  • Ability to work under pressure
  • Adaptability

Timeline

Intern

Seer Saloon
01.2024 - 04.2024

Volunteer

EMMANUEL SUPERMARKET
09.2022 - 12.2022

Intern

DOWN TOWN WHOLESALE AND RETAIL
06.2022 - 08.2022

Kenya Certificate of Secondary Education - K.C.S.E

Kariko High School

Kenya Certificate of Primary Education - K.C.P.E

Kairo Primary School

Diploma - Cosmetology

Thika Institute of Business Studies
AGNES WANJIRUHOSPITALITY