AGNES WANJIRU
HOSPITALITY
THIKA
Summary
Versatile professional with a diploma in cosmetology and a strong background in customer service, dedicated to delivering exceptional service and ensuring customer satisfaction. Possesses expertise in customer service, inventory management, and product knowledge, enabling effective support in fast-paced environments. Eager to leverage skills and passion for helping others within a dynamic supermarket team. Committed to contributing positively to team goals while enhancing the overall shopping experience for customers.
Overview
2
2
years of professional experience
Work History
Intern
Seer Saloon
01.2024 - 04.2024
- File organization
- Engaging clients through outstanding customer support
- Facilitating initial orientation for newly hired employees
- Hairdressing
- Manicure and pedicure
- Maintaining precise human resource records and documentation
Volunteer
EMMANUEL SUPERMARKET
09.2022 - 12.2022
- Guided customers in product location and addressed inquiries
- Managed shelf inventory and ensured orderly product presentation.
- Processed transactions at cash registers, ensuring accuracy and speed in service. Handled returns promptly, maintaining a positive customer experience.
- Managed inventory levels and supplied items as needed
- Upheld cleanliness and organization within shopping environment
- Executed promotional activities and in-store events
Intern
DOWN TOWN WHOLESALE AND RETAIL
06.2022 - 08.2022
- Managed inventory, ensuring stock levels were maintained
- Assisted customers with bulk purchases and provided product information
- Processed sales transactions and handled payment methods
- Coordinated with suppliers for restocking and special orders
- Maintained a clean and organized warehouse and sales floor
- Ensured compliance with health and safety regulations
Education
Diploma - Cosmetology
Thika Institute of Business Studies
05.2024
Kenya Certificate of Secondary Education - K.C.S.E
Kariko High School
01.2022
Kenya Certificate of Primary Education - K.C.P.E
Kairo Primary School
01.2016
Skills
- Customer service
- Inventory management
- Product knowledge
- Good communication skills
- Cash handling
- Quick learner
- Team player
- Skilled in prioritizing concurrent responsibilities
References
- URTHER, NDEGWA, Businessman, +254 713 367 205
- MONICAH, NDUNGU, Lecturer, +254 768 738 335, Thika Institute of Business Studies
- ANDREW, KIHATO, Lecturer, +254 702 578 844, Katarina University
Personal Strengths
- Outstanding customer service
- Attention to detail
- Excellent communication
- Sales background
- Ability to work under pressure
- Adaptability
Timeline
Intern
Seer Saloon
01.2024 - 04.2024
Volunteer
EMMANUEL SUPERMARKET
09.2022 - 12.2022
Intern
DOWN TOWN WHOLESALE AND RETAIL
06.2022 - 08.2022
Kenya Certificate of Secondary Education - K.C.S.E
Kariko High School
Kenya Certificate of Primary Education - K.C.P.E
Kairo Primary School
Diploma - Cosmetology
Thika Institute of Business Studies