AGNES NJERI NYAMBURA
Manager In Tax Administration
CITY SQUARE
Summary
Dynamic management professional with a proven track record of delivering strategic leadership and operational excellence to drive organizational success. Expertise in project management, team collaboration, and process optimization ensures a results-oriented approach to challenges. Recognized for navigating complex situations while fostering a culture of accountability and adaptability to meet evolving business demands. Strong decision-making abilities, effective communication skills, and a commitment to building high-performing teams to contribute to sustained growth and innovation.
Overview
20
20
years of professional experience
Work History
Ag. Chief Manager: Medium Taxpayers Office
KENYA REVENUE AUTHORITY (KRA)
09.2022 - Current
- Ensure effective and efficient management of the cluster by providing strong leadership to enhance team productivity and morale.
- Coordination of revenue and administrative activities within the Cluster.
- Participate in the review and formulation of the Departmental policies and procedures.
- Ensure consistent interpretation and uniform application of the relevant tax laws, policies and procedures.
- Advice the Deputy Commissioner on technical matters relating to the operations of the division and interpretation of policies relative to revenue acts.
- Review existing tax legislation and make recommendations for amendments.
- Foster strong working relationships with stakeholders for the benefit of the Authority.
- Spearheading change management within the cluster.
- Evaluate cluster performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
- Collaborate with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
- Reviewed and analyzed reports, records and directives to obtain data required for revenue enhanvement activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager: Large Taxpayers Office (LTO)
KENYA REVENUE AUTHORITY (KRA)
04.2020 - 09.2022
- Managed audits and revenue collection operations in the sector.
- Led, guided, mentored and coached the allocated team.
- Enhanced compliance through data driven initiatives.
- Facilitated initiatives to improve ethics, culture, and change management in the unit.
- Fostered strong and good working relationships with stakeholders through complains resolutions.
- Day to day operations and supervision of staff in the sector.
Assistant Manager: Medium Taxpayers Office (MTO)
Kenya Revenue Authority
08.2016 - 04.2020
- Coordinated various strategic activities for the unit.
- Profiled taxpayers, monitored profiled information and compiled reports.
- Coordinated and participated in developing appropriate guidelines, policies and procedures for the unit.
Supervisor: East of Nairobi (EON)
Kenya Revenue Authority
06.2011 - 10.2015
- Oversaw daily operations of the audit team, ensuring smooth workflow and timely completion of tasks.
- Continuously reviewed cases in order to forestall undue delay in settlement.
- Appraised officers and compiled reports on their performance.
Revenue Officer I
Kenya Revenue Authority
01.2006 - 06.2011
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Improved data accuracy by validating taxpayer information and updating records as needed.
Education
MBA -
Strathmore University
Nairobi, Nairobi Province 04.2001 -
Bachelor of Arts - Economics & Sociology
University of Nairobi
Nairobi, Nairobi Province 04.2001 -
Skills
- Experience in risk management compliance
Hobbies/Interests
Travelling, Swimming, Golf, Running, Gym Activities, Reading
Timeline
Ag. Chief Manager: Medium Taxpayers Office
KENYA REVENUE AUTHORITY (KRA)
09.2022 - Current
Manager: Large Taxpayers Office (LTO)
KENYA REVENUE AUTHORITY (KRA)
04.2020 - 09.2022
Assistant Manager: Medium Taxpayers Office (MTO)
Kenya Revenue Authority
08.2016 - 04.2020
Supervisor: East of Nairobi (EON)
Kenya Revenue Authority
06.2011 - 10.2015
Revenue Officer I
Kenya Revenue Authority
01.2006 - 06.2011
MBA -
Strathmore University
04.2001 -
Bachelor of Arts - Economics & Sociology
University of Nairobi
04.2001 -
Similar Profiles
Joan MwangiJoan Mwangi
Domestic Tax Compliance Officer at Kenya Revenue Authority (KRA)Domestic Tax Compliance Officer at Kenya Revenue Authority (KRA)
Isaac NjokaIsaac Njoka
Manager, Investigation Customs and Excise at Kenya Revenue Authority (KRA)Manager, Investigation Customs and Excise at Kenya Revenue Authority (KRA)
ODONYA NAFULA CLEMENTINAODONYA NAFULA CLEMENTINA
Manager- Tax Dispute Management- Intelligence, Strategic Operations, Investigations and Enforcement Department at Kenya Revenue Authority (KRA)Manager- Tax Dispute Management- Intelligence, Strategic Operations, Investigations and Enforcement Department at Kenya Revenue Authority (KRA)
SOLOMON O. OMARIBASOLOMON O. OMARIBA
COUNTRY DIRECTOR AND LEAD at HELEN KELLER INTERNATIONALCOUNTRY DIRECTOR AND LEAD at HELEN KELLER INTERNATIONAL
NIKHITHA WILSONNIKHITHA WILSON
Assistant Employer and Accounts Officer at APACHEAssistant Employer and Accounts Officer at APACHE