AGNES NJERI NYAMBURA
Manager In Tax Administration
CITY SQUARE
Summary
Dynamic management professional with a proven track record of delivering strategic leadership and operational excellence to drive organizational success. Expertise in project management, team collaboration, and process optimization ensures a results-oriented approach to challenges. Recognized for navigating complex situations while fostering a culture of accountability and adaptability to meet evolving business demands. Strong decision-making abilities, effective communication skills, and a commitment to building high-performing teams to contribute to sustained growth and innovation.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Ag. Chief Manager: Medium Taxpayers Office
KENYA REVENUE AUTHORITY (KRA)
09.2022 - Current
- Ensure effective and efficient management of the cluster by providing strong leadership to enhance team productivity and morale.
- Coordination of revenue and administrative activities within the Cluster.
- Participate in the review and formulation of the Departmental policies and procedures.
- Ensure consistent interpretation and uniform application of the relevant tax laws, policies and procedures.
- Advice the Deputy Commissioner on technical matters relating to the operations of the division and interpretation of policies relative to revenue acts.
- Review existing tax legislation and make recommendations for amendments.
- Foster strong working relationships with stakeholders for the benefit of the Authority.
- Spearheading change management within the cluster.
- Evaluate cluster performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
- Collaborate with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
- Reviewed and analyzed reports, records and directives to obtain data required for revenue enhanvement activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager: Large Taxpayers Office (LTO)
KENYA REVENUE AUTHORITY (KRA)
04.2020 - 09.2022
- Managed audits and revenue collection operations in the sector.
- Led, guided, mentored and coached the allocated team.
- Enhanced compliance through data driven initiatives.
- Facilitated initiatives to improve ethics, culture, and change management in the unit.
- Fostered strong and good working relationships with stakeholders through complains resolutions.
- Day to day operations and supervision of staff in the sector.
Assistant Manager: Medium Taxpayers Office (MTO)
Kenya Revenue Authority
08.2016 - 04.2020
- Coordinated various strategic activities for the unit.
- Profiled taxpayers, monitored profiled information and compiled reports.
- Coordinated and participated in developing appropriate guidelines, policies and procedures for the unit.
Supervisor: East of Nairobi (EON)
Kenya Revenue Authority
06.2011 - 10.2015
- Oversaw daily operations of the audit team, ensuring smooth workflow and timely completion of tasks.
- Continuously reviewed cases in order to forestall undue delay in settlement.
- Appraised officers and compiled reports on their performance.
Revenue Officer I
Kenya Revenue Authority
01.2006 - 06.2011
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Improved data accuracy by validating taxpayer information and updating records as needed.
Education
MBA -
Strathmore University
Nairobi, Nairobi Province 04.2001 -
Bachelor of Arts - Economics & Sociology
University of Nairobi
Nairobi, Nairobi Province 04.2001 -
Skills
- Experience in risk management compliance
- Strategic planning
- Effective communication and a capacity for initiative and hard work
- Collaborative teamwork across functions, but also able to influence others and make independent decisions where necessary
- Ability to learn fast and can easily stretch towards new challenges
- Experience in corporate governance frameworks
Hobbies/Interests
Travelling, Swimming, Golf, Running, Gym Activities, Reading
Accomplishments
- Achieved 103% of revenue collection in the financial year 2024/25 from compliance initiatives through effective use of data-driven risk profiling and guidance to my team of eighty personnel, in quality audits and timely completion of profiled cases.
- Supervised a team of eighty staff in the financial year 2024/25 members and mentored them to embrace the right attitude and culture for improved performance.
- Collaborated with other departments by identifying the high risk taxpayers through data analytics for targeted audits.
- Collaborated with stakeholders in the year 2015/16 to develop a module within an already existing system (iTax), in order to enhance collection of Capital Gains Tax.
Certification
Certified Public Accountant- Kenya: CPA Section 5
Timeline
Ag. Chief Manager: Medium Taxpayers Office
KENYA REVENUE AUTHORITY (KRA)
09.2022 - Current
Manager: Large Taxpayers Office (LTO)
KENYA REVENUE AUTHORITY (KRA)
04.2020 - 09.2022
Assistant Manager: Medium Taxpayers Office (MTO)
Kenya Revenue Authority
08.2016 - 04.2020
Supervisor: East of Nairobi (EON)
Kenya Revenue Authority
06.2011 - 10.2015
Certified Public Accountant- Kenya: CPA Section 5
12-2008
Revenue Officer I
Kenya Revenue Authority
01.2006 - 06.2011
MBA -
Strathmore University
04.2001 -
Bachelor of Arts - Economics & Sociology
University of Nairobi
04.2001 -