Process improvement, hiking, reading journals and novels, voluntary service
Agnes Ndung'u
Nairobi
Summary
Perceptive Mathematician and data analyst with proven ability to communicate with both technical professionals and end users to identify and translate organization requirements. Offering relevant experience and competencies in driving data accuracy and integrity. I have proven ability to build and lead cross-functional teams of talented professionals to develop valuable process solutions to meet set objectives. Highly motivated with strong work ethics and creative problem solving skills.
Providing insights into any business' mission through the use of advanced statistical analysis, data mining and data visualization techniques. I have always been lured by the limitless opportunities in Data Analysis that has led me to self-learn most frameworks and continuously practicing the same.
Overview
2
2
years of professional experience
3
3
Roles and Responsibilities
2
2
Certifications
2
2
Languages
Work History
Contact Center Agent
Call Center International
Nairobi
10.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Recommended products to customers, thoroughly explaining details.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Addressed customer account discrepancies and concerns.
- Assisted customers by answering questions and responding to inquiries.
- Maintained and managed customer files and databases.
Credit Analyst
Spear Enterprises Limited
Nairobi
07.2020 - 10.2021
- Analyzing customer data such as financial statements to determine level of risk involved for extending credit.
- Compiling, editing and preparing reports related to assigned task.
- Gathering and analyzing financial information from clients to assess their ability to honor financial obligations.
- Determining the creditworthiness of loan applicants.
- Reviewing credit limits to existing clients.
- Developing and preparing spreadsheets and models to support analysis of new and existing credit applications.
- Reconciling credit files and identity discrepancies and variances.
- Preparing and submission of daily, weekly and monthly reports to the management
Assistant Loan Officer (Intern)
Spear Enterprises Limited
Nairobi
06.2019 - 08.2019
- Carried out day-day-day duties accurately and efficiently.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions Issuing loans.
- Managing company's operations.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Junior Accounts Assistant (Intern)
Ruiru Feeds Limited
Nairobi
09.2018 - 10.2018
- Administered online banking functions.
- Posting accounting entries with relevant support documents i.e supplier invoices, sales invoices, expenses etc.
- Documented business expenses and sales
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Education
Bachelor of Science - Applied Mathematics With IT
Masinde Muliro University of Science & Technology
09.2016 - 08.2021
KCSE -
Kahuhia Girls High School
02.2012 - 12.2015
KCPE -
Midas Golden Academy
Nairobi 01.2004 - 11.2011
Skills
Customer support
undefinedCertification
Introduction to Business Analysis Using Spreadsheets
Interests
Leadership and Volunteer Experience
Masinde Muliro University of Science and Technology : Math And Science Students Association Research Director Developed networks between the Math and Science Students Association and researchers/potential employers in both public and private sectors, thus enhancing internship opportunities to more than 100 students.
Represented the interests of the academic organization internally with MSSA and the academic administration.
Referees
Rose Wamuyu - Director
Spear Enterprises Limited,
Nairobi, Kenya
Cell: +254 722 347 129
Dr. Franklin Tireito - Lecturer
Masinde Muliro University of Science and Technology,
Kakamega, Kenya
ftireito@mmust.ac.ke, +254 720 515 162
Madam Mary Njeri - Accountant
Ruiru Feeds Limited
Nairobi, Kenya
Cell: +254 726 476 938
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Contact Center Agent
Call Center International
10.2022 - Current
Introduction to Business Analysis Using Spreadsheets
06-2022
Customer Service Skills
06-2021
Credit Analyst
Spear Enterprises Limited
07.2020 - 10.2021
Assistant Loan Officer (Intern)
Spear Enterprises Limited
06.2019 - 08.2019
Junior Accounts Assistant (Intern)
Ruiru Feeds Limited
09.2018 - 10.2018
Bachelor of Science - Applied Mathematics With IT
Masinde Muliro University of Science & Technology
09.2016 - 08.2021
KCSE -
Kahuhia Girls High School
02.2012 - 12.2015
KCPE -
Midas Golden Academy
01.2004 - 11.2011
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