AGNES NDUNGE MUSAU Accountant
Nairobi, Nairobi Province
Summary
Experienced in laws and procedures governing business operations, tax filings, and regulatory compliance. Knowledgeable accountant with a meticulous and organized mindset, ensuring precision in every detail. Leverage expertise to make a positive impact on business operations through resourcefulness and diligence.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
Macau Entertainment
05.2024 - 12.2024
- Provide customer support via phone, email, and chat, resolving inquiries efficiently
- Assist with order processing, account management, and billing inquiries
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain accurate records in CRM systems and document customer interactions
- Deliver professional and empathetic communication to enhance customer satisfaction
- Stay updated on products, services, and company policies for accurate support
- Manage multiple customer queries efficiently while meeting response time goals
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Business sales executive
Cooperative Bank of Kenya
05.2023 - 02.2024
- Recruit and train business customers into bank channels and ensure they are active and transacting
- Recruit groups and ensure they are active
- Recruit business customers into MSME Digital engine and ensure they repay bank facilities
- Activate dormant accounts and dormant agents
- Open new funded accounts and onboard all on collection solutions
- Loan appraisals to Business customers
- Calculated sales commission for sales team of 105 representatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Accounts Payable/Receivable Clerk
NZILU NZIOKA & COMPANY ADVOCATES
02.2021 - 04.2023
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Conducted financial reconciliations and ledge verification, identifying discrepancies and ensuring compliance with law firm policies.
- Assisted in preparing financial statements and cash flow reports, supporting budgeting and providing accounts payable/receivable insights to senior management.
- Processed invoices, expense reports, and payment disbursements, collaborating with attorneys and case managers for proper fund allocation and financial accuracy.
- Managed accounts payable and receivable functions, ensuring timely processing of vendor invoices, client payments, and financial reconciliation in compliance with legal industry regulations.
Sales Representative
Platinum Credit Limited
09.2020 - 01.2021
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Automated contact management system, resulting in the better client organization and goal alignment
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Accounting Intern
Kitui Teachers' Sacco
05.2019 - 07.2019
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance
- Supported finance department payroll administration while monitoring reportable hours of 35 full-time employees
- Collaborated with data analysts to review and generate ad hoc account reports and statements
- Applied principles of accounting to analyze financial information and prepare financial reports
- Assisted with month-end closing and reporting duties.
Education
Microsoft Office Packages -
Kitui Institute of Professional Studies
Kitui03.2011
Certified Public Accountant - CPA
KCA UNIVERSITY
NAIROBI12.2022
Bachelor's degree - Accounting and Finance
Taita Taveta University
TAITA TAVETA, VOI05.2021
Skills
- General ledger maintenance
- Accounts receivable & payable
- Bank reconciliation
- Purchase order management
- Cash flow management
- Quickbooks
- GAAP principles
- Account resolution
- Budget monitoring
- Call logging
- Email correspondence
- Custom order management
- Billing coordination
- CRM software
- Time management
- Pipeline building
- Vendor invoice payment
Websites
Accomplishments
- Expertise in Excel, Word, PowerPoint, and MS Project.
- Proficient in Hyperion, SAP, and Sage accounting systems.
- Experienced in general ledger and bespoke accounting systems.
- Proven track record in improving financial processes and efficiency.
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
Customer Care Executive
Macau Entertainment
05.2024 - 12.2024
Business sales executive
Cooperative Bank of Kenya
05.2023 - 02.2024
Accounts Payable/Receivable Clerk
NZILU NZIOKA & COMPANY ADVOCATES
02.2021 - 04.2023
Sales Representative
Platinum Credit Limited
09.2020 - 01.2021
Accounting Intern
Kitui Teachers' Sacco
05.2019 - 07.2019
Microsoft Office Packages -
Kitui Institute of Professional Studies
Certified Public Accountant - CPA
KCA UNIVERSITY
Bachelor's degree - Accounting and Finance
Taita Taveta University
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