AGNES KENDI LUNG'ERUA
VIRTUAL ASSISTANT, CUSTOMER SUPPORT SPECIALIST, CONTENT PRODUCER
Nairobi,30
Summary
Certified Executive Virtual Assistant and Customer Support Specialist with over 7 years experience in real estate, medical, and startup operations. Skilled in managing listings, client communications, and executive schedules while maintaining exceptional organizational standards. Proficient in Google Workspace, Trello, Asana, and Canva. Recognized for professionalism, adaptability, and a proactive approach to administrative and client-facing support that enhances efficiency and strengthens client relationships.
Overview
7
7
years of professional experience
Work History
Executive Virtual Assistant
Oxford Management Team - Oxford Writing Service
Virtual, Virtual
04.2024 - Current
- Provide comprehensive administrative and executive support to senior leadership, managing calendars, emails, and day-to-day operations leading to 30% improved efficiency.
- Coordinate virtual and in-person meetings, prepare agendas, take minutes, and ensure timely follow-up on action items.
- Draft, edit, and proofread business correspondence, reports, and presentations with a high level of accuracy and professionalism.
- Conduct online research, prepare summaries, and assist with decision-making materials for the executive team enabling 25% faster decision making.
- Handle confidential information and communications with discretion and integrity.
Executive Customer Experience Specialist
Trans Nation Sacco, Kenya
Meru, Meru
03.2019 - 03.2024
- Served as the primary support to executives, managing calendars, scheduling meetings, and coordinating client visits with precision and discretion while managing approximately 25 client calls per day.
- Prepared meeting minutes, reports, and project schedules, ensuring accurate documentation and effective follow-up on key action items.
- Provided exceptional customer service, resolving member inquiries and delivering timely, professional responses that strengthened client satisfaction and trust.
- Collaborated with management to streamline administrative workflows, improving efficiency and internal communication.
- Maintained a high level of organization and confidentiality while handling sensitive information and multitasking across multiple projects.
Education
Bachelor - Entrepreneurship & Enterprises Management
Murang’a University
KenyaVirtual Assistant -
Alx Africa
Fundamentals of Digital Marketing -
Google
Skills
Task prioritization & time management
Calendar & schedule management
Email & inbox organization
References
Joseph, Maina, Editorial Director, muchokimuchoki2@gmail.com, 0715-969-875, Oxford Writing Service
TOOLS
- Canva
- Trello
- Google Workspace
- Zoho CRM
- Zoom
- Ms Office tools(Teams,excel)
Timeline
Executive Virtual Assistant
Oxford Management Team - Oxford Writing Service
04.2024 - Current
Executive Customer Experience Specialist
Trans Nation Sacco, Kenya
03.2019 - 03.2024
Bachelor - Entrepreneurship & Enterprises Management
Murang’a University
Virtual Assistant -
Alx Africa
Fundamentals of Digital Marketing -
Google