Summary
Overview
Work History
Education
Skills
Personal Information
Languageskills
Timeline
Generic
Agnes Kalinda Joseph

Agnes Kalinda Joseph

Nairobi

Summary

Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Location with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Location history, architecture and events.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2025
2025
years of professional experience

Work History

Gallary attendant

Carnival dream
  • Cleaning: Washing, rinsing, and sanitizing dishes, pots, pans, and other utensils
  • They also clean kitchen equipment and machines
  • Handling chemicals and food waste: Safely handling and disposing of chemicals and food waste
  • Safety: Participating in safety drills and trainings
  • Other duties: Completing other duties assigned by chefs

Galley attendant

12.2023 - 08.2024
  • Cleaning: Washing, rinsing, and sanitizing dishes, pots, pans, and other utensils
  • They also clean kitchen equipment and machines
  • Handling chemicals and food waste: Safely handling and disposing of chemicals and food waste
  • Safety: Participating in safety drills and trainings
  • Other duties: Completing other duties assigned by chefs

Sales team leader

Faces integrated limited
03.2023 - 12.2023
  • Managing the sales team: Overseeing the sales team and motivating them to improve their performance
  • Setting goals: Setting sales targets and performance goals for the team
  • Developing sales strategies: Developing and implementing sales strategies to expand the customer base and maintain a strong industry presence
  • Analyzing sales data: Analyzing sales metrics and data to identify trends and opportunities
  • Building relationships: Building and maintaining relationships with clients and partners
  • Managing budgets: Managing team budgets and resources
  • Onboarding and training: Assisting with the onboarding and training of new team members
  • Coaching and mentoring: Coaching and mentoring team members to improve their performance
  • Resolving customer issues: Resolving customer escalations
  • Promoting a culture of learning: Fostering a culture of continuous learning within the team
  • Providing expert knowledge: Sharing expert knowledge of products, distribution strategies, and competitive intelligence with team members

Bar Server

Quiver lounge & Grill
02.2022 - 02.2023
  • Preparing drinks: Mixing ingredients to make cocktails, and preparing light bites
  • Taking orders: Taking orders from guests at tables or standing in bars
  • Making recommendations: Using knowledge of the beverage menu to make recommendations and upsell premium drinks
  • Providing attentive service: Ensuring a positive guest experience by addressing any requests or concerns promptly and professionally
  • Following regulations: Following all health, safety, and legal regulations related to the service of alcoholic beverages
  • Verifying identification: Verifying guest identification to confirm legal drinking age
  • Processing payments: Using a till to take orders and payments
  • Keeping the bar clean: Keeping the bar clean and well stocked
  • Collecting glasses: Collecting glasses and washing up

Activation team leader

Glacier products ltd
06.2021 - 01.2022
  • Setting goals: Set sales targets and goals for the team
  • Developing strategy: Create sales strategies and plans to expand the customer base and maintain the company's industry presence
  • Delegating tasks: Assign tasks based on each team member's role, experience, and strengths
  • Managing resources: Manage the team's budget and resources
  • Motivating team: Motivate and coach team members to improve performance
  • Analyzing data: Analyze sales data and metrics to identify trends and opportunities
  • Building relationships: Build and maintain relationships with clients and partners
  • Onboarding new team members: Assist with the onboarding and training of new team members
  • Maintaining customer relations: Handle customer queries and grievances, and maintain positive ties with customers
  • Creating sales reports: Create and deliver a thorough sales report

Customer relations specialist

Grays Oak Hotel
01.2018 - 05.2020
  • Customer service: Answering calls, processing payments, and resolving customer complaints
  • Account management: Setting up new accounts and maintaining customer account data
  • Sales incentive programs: Developing sales incentive programs
  • Customer relations: Handling customer disputes, assessing consumer needs, and developing better customer support processes
  • Communication: Providing product or service information and maintaining professional, advisory relationships with customers

Cashier / Restaurant Hostess

Tamarind Restaurant
09.2012 - 06.2017
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store

Hostess / Waitress

Mercury Lounge
07.2012 - 08.2012
  • Greet all guests and treat them with excellent hospitality
  • Willingness to learn computerized reservation and table management system
  • Initiate and maintain wait lists
  • Manage reservations
  • Coordinate with wait staff about available seating
  • Guide customers to tables and provide menus
  • Cater to guests who require special attention (e.g., the elderly or children)
  • Answer incoming calls and address customer questions
  • Distribute to-go orders

Education

Certificate -

K.C.S.E

Certificate -

K.C.P.E

Certificate - Food & Beverage Service and Guest Relations

Paragon Hospitality Training Programme
06.2012

Skills

  • Verbal and written communication skills
  • Excellent customer service skills
  • Time management skills
  • Attention to details
  • Interpersonal skills

Personal Information

  • Date of Birth: 05/09/89
  • Nationality: Kenyan

Languageskills

  • English
  • Swahili

Timeline

Galley attendant

12.2023 - 08.2024

Sales team leader

Faces integrated limited
03.2023 - 12.2023

Bar Server

Quiver lounge & Grill
02.2022 - 02.2023

Activation team leader

Glacier products ltd
06.2021 - 01.2022

Customer relations specialist

Grays Oak Hotel
01.2018 - 05.2020

Cashier / Restaurant Hostess

Tamarind Restaurant
09.2012 - 06.2017

Hostess / Waitress

Mercury Lounge
07.2012 - 08.2012

Certificate -

K.C.S.E

Certificate -

K.C.P.E

Certificate - Food & Beverage Service and Guest Relations

Paragon Hospitality Training Programme

Gallary attendant

Carnival dream
Agnes Kalinda Joseph