AGNELLA WACHARO MUTAHI
Nairobi
Summary
A diligent, confident, reliable, responsible and highly organized professional with experience in busy hospital environments.
To be involved in a renowned institution that aims at brilliance and hard work, here team work and efficiency are of priority. To provide my services to your satisfaction with minimum supervision. To offer my services whenever requested or its required of me. Willingness to learn and acquire skills in diverse fields.
Overview
15
15
years of professional experience
Work History
Healthcare Assistant/Medical Assistant
Agakhan Hospital
04.2015 - Current
- Assisting the doctors in the consulting rooms
- Triaging patients and taking vitals
- Doing ECGs for patients
- Doing spirometry test for patients
- Scheduling appointments
- Billing of patients invoices and updating their accounts
- Receiving, recording and banking of days’ collection
- Processing medical documentation
- Participating in safety drills
- Attending to customers queries and referring them to relevant offices
- Receiving and making calls from and to the relevant offices where applicable
- Serving and taking actions from different clients.
- Filling and recording correspondence
- Writing daily and weekly reports to the management
- Handling smart cards operations
- Reminding patients of their appointments.
- Rescheduling patients and doctor’s appointment
- Assisting patients to specific locations e.g. for admissions, radiology services, lab services and pharmacy services.
- Procurement services e.g Ordering patient’s vaccines, office stationery, medical staff, medical equipments
- Booking procedures for patients
Administrative Intern/Medical assistant
Aga Khan University Hospital
04.2014 - 04.2015
- Billing of patients' invoices and updating their accounts
- Receiving, recording and banking of days’ collection
- Taking patients to EEG room and to the Endoscopy unit
- Attending to customers queries and referring them to relevant offices
- Receiving and making calls from and to the relevant offices where applicable
- Serving and taking actions from different clients.
- Filling and recording correspondence
- Writing daily and weekly reports to the management
- Handling smart cards operations
- Reminding patients of their appointments
- Rescheduling patient’s appointments
Research Associate
World vision
03.2014 - 03.2014
- Data collection in slum areas in Nairobi
Customer Care/Healthcare Assistant
Canaan Health Providers
08.2011 - 02.2014
- Taking vitals
- Helping doctors in the consulting rooms
- Scheduling Appointments
- Billing of patients invoices and updating their accounts
- Receiving, recording and banking of days collection
- Reconciliation of bank slips with the cash book
- Follow up of billed invoices
- Preparing duty rota for all staff.
- Attending to customers queries and referring them to relevant offices
- Receiving and making calls from and to the relevant offices where applicable
- Serving and taking actions from different clients.
- Filling and recording correspondence
- Writing daily and weekly reports to the management
- Handling smart cards operations
Front Office Administrator
Twins Enterprise
01.2011 - 07.2011
- Receiving, recording and filling of records
- Receiving and making calls
- Recording and banking days’ collection
- Any other duty assigned to me from time to time
Education
Nursing Studies - Patient care and hygiene
Alison
03.2019
Certificate - HIV/AIDS
WHO/POLHN
02.2019
Diploma - Human Resources
Alison
08.2018
Diploma - Front Office Operations and Administration
East African institute of certified studies
02.2013
Diploma - Printing Technology
Consolata Institute of Communication and Printing Technology
11.2010
Certificate - Computer Application Packages
Partners Computer College
08.2008
Skills
- Proficient in computer skills
- Proficient in analyzing data which can aid in decision making
- Typesetting
- Proficient in spoken and written English and Kiswahili
- Can work under minimum supervision
- Can withstand tight deadlines
- Time management
- Social to everyone thus good relationship
Accomplishments
- Minimum default from creditors
- No shortage of cash was reported as per the records
- Positive feedback from patients and doctors
PERSONAL DETAILS
Spoken and written English and Kiswahili
Timeline
Healthcare Assistant/Medical Assistant
Agakhan Hospital
04.2015 - Current
Administrative Intern/Medical assistant
Aga Khan University Hospital
04.2014 - 04.2015
Research Associate
World vision
03.2014 - 03.2014
Customer Care/Healthcare Assistant
Canaan Health Providers
08.2011 - 02.2014
Front Office Administrator
Twins Enterprise
01.2011 - 07.2011
Certificate - HIV/AIDS
WHO/POLHN
Diploma - Human Resources
Alison
Diploma - Front Office Operations and Administration
East African institute of certified studies
Diploma - Printing Technology
Consolata Institute of Communication and Printing Technology
Certificate - Computer Application Packages
Partners Computer College
Nursing Studies - Patient care and hygiene
Alison
References
- John, Tole, Director, 0733 420 041, Aga Khan University Hospital
- John, Mwasi, Lecturer, 0723 335 453, Nairobi University
- Joyce, Mbogo, Director, 0711 092 775, Healthy Beginnings, Aga Khan Doctors Plaza
HOBBIES
Participating in community development activities, Travelling and adventuring, Listening to music, Visiting the sick and encouraging them, Cooking with the street kids and sharing a meal together, Counselling the street kids and listening to their stories