Summary

Overview

Work History

Education

Skills

Attachment experience

Skills achieved

Achievements as supervisor

Personal Information

Cellphoneno

References

Certification

Timeline

ADELAIDE REHEMA

HOTELIER

Nairobi

Summary

PROFESSIONAL SUMMARY.

To achieve the goals of managerial and supervision positions through maximum utilization of the skills acquired. To work in a challenging and dynamic environment, focused to meet deadlines in an efficient way. Determination and hard work being the core values. Highly motivated and result-oriented individual with a passion to succeed, fast learner, able to work independently and highly adaptable to new environment. Capable Office Administration with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Dedicated hotelier professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Most importantly, I'm God-fearing

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Office Administrator Cum Front Office Manager

Smith Aegis Marketing Company

Nairobi, 30

08.2023 - Current

Interacted with customers by phone, managing over 20 customer calls per day which helped to increases company sales by 65%, as well as emails, or in-person to provide information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Currently serving as Office Administrator cum Front Office Manager at Smith Aegis Marketing Company-Nairobi.
Enhanced administrative efficiency and office operations through effective management of office supplies, scheduling, and administrative tasks.
Streamlined front office operations, ensuring smooth handling of inquiries, appointments, and visitor management.
Implemented effective communication strategies, ensuring clear and timely dissemination of information within organization.
Played key role in organizing company events, meetings, and conferences, contributing to improved team collaboration and morale.

Manager

Boys Lounge Club Kakamega

01.2022 - 03.2023

Managed both internal and external relationships, worked with high net worth clients, well coordinated and supervised workers
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth which in turn brought about 70% sales profit.
Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Championed diversity and inclusion efforts within workplace, resulting in inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Assisted in organizing and overseeing assignments to drive operational excellence.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Office Assistant cum Receptionist

Law Firm

01.2021 - 12.2021

Demonstrated proficiency in all office administration functions including document preparation, tasks prioritization, meeting scheduling and managing office while advocates are in court
Facilitated smooth operations by efficiently handling more than 30 calls incoming phone calls as well as visitor inquiries.
Delivered clerical support by handling range of routine and special requirements.
Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Boosted employee morale with thoughtful event planning and team-building activities.
Reduced operational costs through effective inventory management and negotiation with vendors.
Created and maintained detailed records of all office activities.
Reviewed files, records and other documents to obtain information to respond to requests.

Secretary

Kitale International Secondary

09.2020 - 12.2020

Successfully managed to prioritize workloads, manage databases, type, prepare and collect reports as well as filing
Demonstrated proficiency in all core office administration functions including document preparation, data and records management, and meeting scheduling.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Bachelor of Hospitality and Institutional Management - HOSPITALITY AND INSTITUTIONAL MANAGEMENT

Masinde Muliro University of Science And Technology

KAKAMEGA

09.2016 - 08.2020

Mean grade B plain - SECONDARY EDUCATION

Kolanya Girls High School

BUSIA COUNTY

01.2012 - 11.2015

Mean grade B - PRIMARY EDUCATION

Epsons Academy

ELDORET

01.2003 - 01.2011