ADAMS KIMONI KING'OO
Beauty And Massage Therapist
Nairobi
Summary
Knowledgeable and dependable massage therapist and beauty therapist with customer service experience to recognize customer needs by engaging professionally and amicably to provide effective solutions to their needs. Offering extensive understanding of personalized and detailed body care with talent for upselling products while maintaining long-term customer relationships. Seeking to use skills to provide treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Massage Therapist
Freelancer
Nairobi
11.2020 - 10.2021
- Maintained client treatment records and designed long-term care programs for return customers.
- Scheduled appointments, took calls, welcomed clients, processed payments, and made tickets for customer service.Managed 10 customer calls per day.
- Utilized deep tissue , Swedish and facial massage therapy techniques to provide options to customers.
- Exhibited understanding of anatomy and physiology to better comprehend body and guide massage techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Beauty Therapist
SUNHINE BEAUTY SPA
Nairobi
01.2018 - 01.2020
- Welcomed clients and responded to their inquiries
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers by 20% and revenue with diverse selection
- Supported reception desk, receiving phone calls(manged over 25 calls per day), entering appointments, and collecting payments for services rendered.
- Provided personalized care packages for 5 clients daily from skincare to overall relaxation techniques
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Kept records of Customer transactions, interactions, comments, and complaints
- Ensured customers were satisfied with every part of therapy session
- Provided feedback to improve customer service experience.
Sales Agent and Assistant Marketing Researcher
KIMPRIM INVESTMENTS LTD
Nairobi
01.2016 - 01.2018
- Collected data and analyzed new markets of stationery and office wares
- Assisted call-in customers with questions and orders. Received over 20 calls per day
- Assisted in the drafting of market feasibility study reports by reviewing daily newspaper &other related journals in stationery sector
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Hubspot CRM software to record personal information and purchases of contacted prospects.
- Recommended solutions within customer’s budgets and proactively followed leads
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 30%.
- Posting Status Updates on Facebook and Instagram
- Explained features and advantages of stationery products or services to promote sales
- Responded to product queries
- Involved in process of onboarding new agents.
Property Manager's Assistant
PATRICIA REAL ESTATE
Nairobi
01.2014 - 01.2015
- Ensured rent was collected and submitted monthly basis reports
- Maintained the rental accounts records
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Ensured the property was well maintained
- Planned, monitored and analyzed project costs to meet financial goals.
- Compensated liable parties in cases of damages
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Assistant Administrator
SUNSHINE ACADEMY DAGAHAELEY DADAAB CAMP
Garissa
01.2012 - 01.2014
- Coordinated office activities and operations
- Created and updated records
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Supervised administrative staff and divided responsibilities
- Calculated hours and submitted payroll to achieve timely distribution of funds for 10-person team.
- Assisted colleagues when necessary
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained computer office equipment and placed orders for materials in short supply to manage office supply inventory.
- Ideated introduction of computer packages in school which increased number of students by 40%
Education
ITEC Diploma - Holistic Massage and Beauty Therapy (Allison
Allison Caroline Institute
Nairobi 02.2022 - 11.2022
Certificate in Nail Technology -
Ashley School of Beauty
Nairobi 05.2020 - 11.2020
Certificate in Beauty Therapy -
Masinga TVET
Machakos 01.2020 - 05.2020
Certificate in Digital training (Ajira Digital) -
Ajira Digital
Nairobi 02.2018 - 10.2018
Shang Tao Media (Certificate in Animation) -
Shang Tao Media
Nairobi 02.2014 - 04.2015
Skills
Anatomy and Physiologyundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
ITEC Diploma - Holistic Massage and Beauty Therapy (Allison
Allison Caroline Institute
02.2022 - 11.2022
Massage Therapist
Freelancer
11.2020 - 10.2021
Certificate in Nail Technology -
Ashley School of Beauty
05.2020 - 11.2020
Certificate in Beauty Therapy -
Masinga TVET
01.2020 - 05.2020
Certificate in Digital training (Ajira Digital) -
Ajira Digital
02.2018 - 10.2018
Beauty Therapist
SUNHINE BEAUTY SPA
01.2018 - 01.2020
Sales Agent and Assistant Marketing Researcher
KIMPRIM INVESTMENTS LTD
01.2016 - 01.2018
Shang Tao Media (Certificate in Animation) -
Shang Tao Media
02.2014 - 04.2015
Property Manager's Assistant
PATRICIA REAL ESTATE
01.2014 - 01.2015
Assistant Administrator
SUNSHINE ACADEMY DAGAHAELEY DADAAB CAMP
01.2012 - 01.2014
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