Achoki Momanyi
Nakuru,13298
Summary
Business Process and Operations Leader with over 10 years’ progressive experience in banking operations, clearing, compliance, and customer service. Proven ability to optimize processes, ensure regulatory compliance, and deliver measurable cost savings and efficiency gains. Skilled in leading cross-functional teams, implementing process improvements, and driving customer experience initiatives while mentoring and developing staff for sustainable performance.
Overview
14
14
years of professional experience
Work History
Team Leader - Clearing & Validation Department
Bank of Africa Kenya
05.2022 - Current
- Spearhead inward, in-house, and outward clearing processes while mitigating risks and ensuring regulatory compliance.
- Train and mentor new and existing staff, improving departmental efficiency and knowledge retention.
- Supported implementation of new systems and procedures, enhancing transaction turnaround time (TAT).
- Streamlined reconciliation reviews, achieving reduction in outstanding items.
- Drove customer satisfaction through proactive problem-solving and high service standards.
Operations Officer - Clearing Department
Bank of Africa Kenya
10.2018 - 05.2022
- Facilitated central clearing processes (inward & outward) through clearing and core banking systems.
- Conducted daily reconciliations, settlements, and exception handling within agreed timelines to avoid exposure.
- Monitored compliance with bank policies and CBK regulations.
- Contributed to process reviews and efficiency improvement initiatives.
Teller - Retail & Branch Banking
Bank of Africa Kenya
06.2014 - 09.2018
- Handled branch petty cash and processed diverse customer transactions.
- Promoted financial products and supported referral programs, contributing to branch growth.
- Ensured regulatory compliance and safeguarding of bank/customer assets.
Direct Sales Representative
Cooperative Bank of Kenya
09.2011 - 06.2014
- Marketed financial products, conducted customer outreach, and built awareness of product offerings.
- Researched competitors to identify opportunities for business growth.
Education
Bachelor of Commerce - Banking And Finance
Egerton University
Skills
- Operational Efficiency & Risk Management
- Process Analysis & Re-engineering
- Customer Experience Enhancement
- Training, Mentorship & Staff Development
- Performance Metrics & KPI Monitoring
- Project Management Support
References
- Available upon request.
Timeline
Team Leader - Clearing & Validation Department
Bank of Africa Kenya
05.2022 - Current
Operations Officer - Clearing Department
Bank of Africa Kenya
10.2018 - 05.2022
Teller - Retail & Branch Banking
Bank of Africa Kenya
06.2014 - 09.2018
Direct Sales Representative
Cooperative Bank of Kenya
09.2011 - 06.2014
Bachelor of Commerce - Banking And Finance
Egerton University