ACHIM ODUOR OTIENO
Kisumu
Summary
A proven IT Manage with extensive knowledge of project management, complex IT system, hardware and software testing, networking and technical support. Possessing the required technological, budgetary, and supervisory expertise I can ensure the smooth running of both large- and small-scale IT systems within the manufacturing industry. I can provide a wide range of IT services that will improve the productivity and performance of the company while ensuring cost-effective, streamlined IT operations. Knowledgeable Data Manager bringing Number years and thorough, hands-on approach to analysis and handling of data-retention systems. Successful in pinpointing and addressing complex information management flaws. Expert navigation of complex data storage, disposal and security guidelines to maintain compliance with confidentiality mandates. Critical qualitative analytical support and testing to resolve troublesome content access concerns. Top-notch Job Title with solid background in designing and implementing data management solutions. Strong knowledge of database security, backup and recovery. Collaborative and dedicated to improving and optimizing database performance. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
7
7
years of professional experience
Work History
Data Manager
Micron Trading Limited
02.2023 - Current
- Analyzed stakeholder contribution to 2 major policy documents; CPD & Accreditation, as an internal rapporteur which informed business development strategies
- Performed secretarial duties, including minute taking for the Professional Standards (PSC), The National Dialogue Organizing, Finance Data Cleanup and Integrity Assurance Committees
- Data analysis and reporting for the PSC via Google sheets, ERP and Microsoft tools, which informed strategic decision making
- Identified the capacity building needs of the supply chain practitioners through feedback analysis and benchmarking and used the to draft the 2023 Training Calendar
- Facilitated and reported post training evaluations of trainers and delivered content among others; as well as developing the templates to be used
- Translated physical records to consolidated electronic records for credible demand forecasting.
ICT Management Specialist
Britcom (K) Limited
06.2020 - 01.2023
- Developed and delivered training sessions for 50+ employees, improving their proficiency in IT tools and systems
- Led troubleshooting efforts for network connectivity issues, resulting in a 25% decrease in downtime across the organization
- Implemented a new software deployment system, reducing deployment time by 30% and improving user satisfaction
- Successfully resolved 100+ technical support issues weekly, maintaining a 95%+ customer satisfaction rate
- Orchestrated hardware upgrades for 300+ computers, improving overall system performance by 40%
- Conducted regular system audits, identifying and resolving 90% of potential issues before they impacted operations
- Assisted in the migration of company data to a new storage system, ensuring data integrity and minimal downtime
- Collaborated with cross-functional teams to implement security measures, resulting in a 50% reduction in cybersecurity incidents
- Orchestrated the setup and support of teleconferencing systems, improving virtual collaboration efficiency by 30%
- Executed data backup and disaster recovery procedures, ensuring uninterrupted operations during critical situations
- Implemented remote support tools, reducing the need for on-site visits by 40% while maintaining high customer satisfaction
- Streamlined computer repair and maintenance processes, reducing average repair time by 40%
- Developed and documented standard operating procedures for IT processes, ensuring consistency and efficiency
- Collaborated with vendors to procure cost-effective hardware and software solutions, saving the company 20% on IT expenses
- Maintained up-to-date knowledge of industry trends and best practices, contributing to the implementation of innovative solutions.
Intern
Britcom Kenya Limited
09.2018 - 01.2019
- Verified actual process in data collection by accompanying, Spot-checking and telephone back-checking, ensuring over 80% data reliability
- Effectively supervised a team of 5 researchers, providing an environment that amplified individual members sense of belonging establishing healthy working relationships with colleagues
- Utilised the Corruption Perceptions Index (CPI) tool and Global Corruption Barometer (GCB) to interview the executive and assess feedback.
Intern
City Hall
09.2017 - 01.2018
- Maintained equipment assigned for use in a manner that enhanced their lifespan and saving on costs that would otherwise have been lost through unnecessary wear, tear and damages
- Analysed, studied and mastered scripts, enabling role playing which enhanced team-work
- Collated feedback and provided useful feedback to 100% of queries raised by audiences/clients, ensuring customer satisfaction.
Education
Barchelor of Science in Information Communication and Technology -
KCA University
08.2024
CCNA -
The Kisumu National Polytechnic
08.2024
Diploma In Information Communication Technology -
The Kisumu National Polytechnic
01.2020
Skills
- Software development
- Communication
- Customer Service
- Risk Analysis
- Application Development
- Creativity
- Data Quality Assurance
- Data Security
- Statistical Analysis
- Data Cleansing
- DBMS
- SQL Proficiency
Languages
English Language
Kiswahili Language
References
- Mr. Tophil Ochieng, Ag. Director, Britcom Kenya, +254726309366, ochiengtophil@gmail.com
- Mr. Kevin Otiende, General Manager, Micron Trading, +254723389765, kevinotiende@gmail.com
Interests
Information Computer and Technology
Timeline
Data Manager
Micron Trading Limited
02.2023 - Current
ICT Management Specialist
Britcom (K) Limited
06.2020 - 01.2023
Intern
Britcom Kenya Limited
09.2018 - 01.2019
Intern
City Hall
09.2017 - 01.2018
Barchelor of Science in Information Communication and Technology -
KCA University
CCNA -
The Kisumu National Polytechnic
Diploma In Information Communication Technology -
The Kisumu National Polytechnic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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