ABRAHAM JAMES WANGA
Mombasa
Summary
Customer Service professional with extensive experience in overseeing daily operations and ensuring memorable guest experience. Known for fostering team collaboration and achieving operational goals. Reliable and adaptable, with focus on safety and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Driver
Ride Hailing Applications- Uber/Bolt/Little Cab-Mombasa-Kenya
02.2025 - Current
- Picking up clients with a warm welcome, in a clean and safe vehicle
- Offering conversation and an enjoyable ride 24 hours a day
- Dropping clients off at their destinations
- Promote special events and parties.
- Scheduling events and parties as well as book special guest.
- Promoting club package deals, including a reserved table and bottle of choice for reasonable prices.
- Interacting and engaging with party goers to insure they are having a great time as well as the party host.
- Key Duties
Park Operations Supervisor-Outdoor
Fujairah Adventure Park
12.2021 - 03.2024
- Conducted daily briefings.
- Oversaw the performance of 10 team leaders and 30 front-line staff.
- Prepared departmental reports as necessary.
- Contributed to the development and delivery of training materials for all relevant areas in admissions.
- Collaborated with Assistant Managers and supervisors to effectively manage the admissions team.
- Supported investigations and meetings as required.
- Facilitated communication to ensure achievement of team objectives.
- Cultivated a positive group environment within Admissions across all parks.
- Ensured the team was well-informed of company updates and equipped with the necessary knowledge.
- Coordinated cash handling and profit protection training and conducted refresher sessions for the team.
- Provided profit protection through documented paperwork for Admissions when needed.
- Reported any issues within assigned responsibilities to the appropriate line of authority.
- Ensured safety standards compliance, conducting routine inspections, and addressing any concerns promptly.
- Enhanced employee morale through creating a supportive work environment that fostered growth opportunities for team members.
- Reduced maintenance downtime through proactive identification of potential issues and timely resolution.
- Boosted overall park cleanliness by implementing a comprehensive waste management system.
- Improved staff performance by conducting regular training sessions and providing constructive feedback.
- Led emergency response drills, ensuring team preparedness for various safety scenarios within the park environment.
- Trained and mentored staff on operational procedures and customer service best practices.
- Supervised daily park operations, ensuring adherence to safety protocols and guest satisfaction standards.
Customer Service Agent (Park Attendant)
Legoland Dubai-Dubai Parks and Resorts
09.2021 - 11.2021
- Provided information about the park's attractions and events to guests to entice them to participate in games and other entertainment.
- Explained the park's regulations, policies, and procedures to guests and patrons.
- Directed patrons to rides, seats, or attractions and assisted those entering or exiting amusement rides or boats.
- Ensured an effective record of equipment inventory by storing and retrieving items and assembling and disassembling equipment as required.
- Monitored the park's operational quality and safety.
- Monitored the park's activities to ensure adherence to rules and safety procedures or arranged for the removal of unruly patrons.
- Stayed up to date on relevant park and department information.
- Regularly inspected the park's equipment to detect wear and damage and informed the maintenance department.
- Stayed informed of shutdown and emergency evacuation procedures.
- Helped to fasten safety devices for patrons or gave directions for fastening devices.
- Key Duties
Recreation Supervisor
New Lunar Amusement Park: Kenya
02.2016 - 03.2018
- Created and implemented several special events and programs for various age groups.
- Prepared and reviewed operational reports/schedules to ensure accuracy and efficiency.
- Developed Welcome Programs for new arrivals, introducing the program and encouraging participation.
- Organised and promoted sports, games, music, dramatics, and social recreation; addressed individual interests of diverse groups while maintaining a safe, secure, and supportive environment.
- Analysed internal processes and implemented procedural or policy changes to improve operations and morale.
- Supervised the pool staff, camp counsellors, waterslide attendants and towel hut staff.
- Interviewed, hired, trained, and supervised over 100 part-time staff.
- Planned and conducted complete inspections of facilities and equipment to ensure the quality working conditions and adherence to safety standards, coordinated ongoing repair and upkeep of those facilities.
- Created weekly schedules for all employees
- Supervised daily operations, ensuring compliance with safety standards and regulations.
Education
Diploma - Procurement and Supply Chain
The Chartered Institute of Purchasing And Supply
KenyaBachelor's Degree - Procurement and Supply Chain Management
Kampala International University
Uganda12.2015
Advance Level Certificate (A-Level) -
Crane High School
Uganda12.2011
Kenya Certificate of Secondary Education (O-Level) -
St. Charles Lwanga Secondary School
Kenya12.2008
Kenya Certificate of Primary Education - undefined
Kipevu Primary School
12.2003
Skills
- Customer service drive with outstanding communication and active listening skills
- Computer skills: MS Excel, MS Word MS PowerPoint, MS Outlook
- Excellent problem-solving and multitasking skills
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Valid Driver's license
- Employee training
- Incident reporting
- Policy enforcement
- Staff scheduling
- Operations supervision
- Teamwork
- Adaptability and flexibility
References
Available upon request
Languages
English
Swahili
Timeline
Driver
Ride Hailing Applications- Uber/Bolt/Little Cab-Mombasa-Kenya
02.2025 - Current
Park Operations Supervisor-Outdoor
Fujairah Adventure Park
12.2021 - 03.2024
Customer Service Agent (Park Attendant)
Legoland Dubai-Dubai Parks and Resorts
09.2021 - 11.2021
Recreation Supervisor
New Lunar Amusement Park: Kenya
02.2016 - 03.2018
Kenya Certificate of Primary Education - undefined
Kipevu Primary School
Diploma - Procurement and Supply Chain
The Chartered Institute of Purchasing And Supply
Bachelor's Degree - Procurement and Supply Chain Management
Kampala International University
Advance Level Certificate (A-Level) -
Crane High School
Kenya Certificate of Secondary Education (O-Level) -
St. Charles Lwanga Secondary School