ABIGAL MUTHEU MUSYOKI
Summary
I am a highly dedicated professional, having graduated with a Bachelor of Science in Entrepreneurship studies. I am self-driven, ambitious, innovative, analytical and a fast learner. I pride myself as a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into. I desire to work in a highly competitive and dynamic organization, specializing in providing quality standards so as to gain exposure in shaping me to face current needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tekonstruct Limited
Nairobi, KE
07.2025 - 11.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed order processing and tracked shipments for timely delivery.
- Communicated product information to enhance customer understanding.
Cashier
Tekonstruct Limited
01.2023 - 09.2024
- Processing and receiving payments and issuing receipts to customers.
- Using computerized systems to take bets and pay out winnings.
- Banking
- Customer service management
- Team leader
Industrial Attachment / Volunteering
National Social Security Fund
09.2021 - 01.2022
- Updated and maintained zonal records including employer's list, contribution registers, defaulter's lists, and penalty and bounced cheques.
- E-service; generating e-slips
- Banking and reconciliation of income
- Customer service; attending to members and employer's claims, information needs and complaints.
- Data management through Electronic Document Management System (EDMS)
- Registration of new members with Social Security and Pension Administration System (SSPAS)
- Fulfilled other tasks set out by supervisors from other departments.
- Contributed to good customer service
- Complimented by supervisor for being disciplined, hardworking, authentic and a fast learner.
Education
Bachelor of Science - Entrepreneurship Studies
Moi University
Kenya Certificate of Secondary Education -
Mumela Secondary Schools
Skills
- Analytical skills
- Decision Making
- Communication Skills
- Teamwork
- Time Management
- Problem Solving Skills
References
- Dr. Kimeu Muindi, Entrepreneurship Studies Consultant, Moi University, +254 722 788 405, Kmuindi@gmail.com, P.O Box 1185, 80100
- Mathew M Musyoka, Branch Manager, NSSF-Makueni County, +254 722 740 651, Musyoka.m@nssfkenya.co.ke
- Timothy Simiyu, Retail Manager, Tekonstruct Limited, +254 724 684 568, timothy@tekonstruct.co.ke
Additional Information - Hobbies
- Reading
- Community service
- Learning new culture
Languages
Swahili
First Language
English
Proficient
C2
Timeline
Customer Service Representative
Tekonstruct Limited
07.2025 - 11.2025
Cashier
Tekonstruct Limited
01.2023 - 09.2024
Industrial Attachment / Volunteering
National Social Security Fund
09.2021 - 01.2022
Bachelor of Science - Entrepreneurship Studies
Moi University
Kenya Certificate of Secondary Education -
Mumela Secondary Schools