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Well-organized, reliable, and versatile Professional with 5 + years of work experience in; Client service & relationship management, Office Administration, Business Development, Sourcing / Procurement, and Business operations management.
Hi, I’m
Abigail Kiboko
Sales And Operations Management
Nairobi,Nairobi
Summary
Overview
13
years of professional experience
11
years of post-secondary education
2
Languages
Work History
FAHARI DECORNairobi
OPERATIONS COORDINATOR
01.2018 - Current
Job overview
- In charge of day –day operations in the business, business development, client service/relationship management, business planning, materials sourcing, and team management
- Additional key tasks; Prospecting, generating, qualifying, processing and actively following up on new and existing leads
- Researching customer segments, clients, and market opportunities to increase qualified leads with prospective clients
- Sourcing and procuring high-quality and cost-effective materials from suppliers at the most competitive prices so as to maximize savings and benefits arising from seamless purchasing activities
- Ensuring the retention of current customers through active and ongoing engagement, account support, and relationship management Working within a strong team to exceed all customer service expectations, proven by an increase in client growth of over 80% from less than 10%.
MARVEL LIFESTYLE LTD(Nakumatt Supermarket)Nairobi
SALES AND MARKETING OFFICER
01.2016 - 12.2017
Job overview
- Enhanced business growth, and maximized sales and profitability of interior decor products through prospecting, acquiring, and developing long-term sustainable business relationships with the company’s target clients
- Key contributions; Presented the Company Products (interior décor products - Custom Made Window Dressing & Treatment Products) to potential customers demonstrating clear business value, engaging in negotiations, and closing the deal
- Exceeded customers’ expectations in quality, delivery, cost, and service and built relationships through continuous improvement and customer interactions
- Handled massive emails from clients with less than a 1% error rate, inbound calls with an overall customer satisfaction score of 100%, and a call success rate of above 99%
- Conducted follow-up calls and emails resulting in 0 % unresolved client complaints/inquiries
- Identified and resolved potential customer-facing problems and discrepancies.
KEN TECH LTDNairobi
IT SALES OFFICER
01.2014 - 05.2015
Job overview
- Identified and recruited new clients for long-term success as well as managed existing key accounts to drive growth and maximize sales of the company products.
BAMBURI BEACH HOTELMombasa
GUEST RELATIONS/RESERVATION OFFICER
01.2011 - 12.2013
Job overview
- Reviewing arrival list and welcoming guests
- Providing information about amenities, area and venues and promoting services
- Offering assistance with some tasks like confirming travel arrangements
- Addressing guest complains and ensure their expectations are met to satisfaction.
Education
NAIROBI UNIVERSITY
Masters of Business Administration from procurement and supply chain management
01.2015 - 05.2017
University Overview
ICM (Institute of commercial management)
Diploma in Marketing
07.2012 - 05.2012
University Overview
UTALII COLLEGE
IATA Diploma
10.2011 - 05.2012
University Overview
MAKERERE UNIVERSITY
Bachelor in Tourism from TOURS OPERATIONS AND HOSPITALITY MANAGEMENT
08.2006 - 04.2010
University Overview
MANAFWA HIGH SCHOOL
A LEVELS
01.2004 - 05.2005
University Overview
Grade: 4 PRINCIPALS
MULANGO GILRS HIGH SCHOOL
O-LEVELS
01.1999 - 05.2002
University Overview
Grade: C+ (PLUS)
Skills
Client service skills with hands-on experience in customer need assessment and handling customer inquiries/complaints while delivering high-quality and consistent customer service
Key accounts and territory management, B2B & B2C Sales and Marketing, and new account development
Telemarketing, negotiation, active listening, consultative & solution selling, follow-up, and problem-solving skills with the ability to handle a large volume of Inbound calls and Emails
Proficiency in using MS Office, CRM, Virtual meeting / Communication tools, multiple tabs, and browsers to handle customer complaints/inquiries
Volunteer Experience
Volunteer Experience
FIELD OFFICER, 10/2015, 12/2015, EVIDENCE ACTION, MOMBASA, Kenya, sensitizing and creating awareness of elephantiasis diseases.Timeline
OPERATIONS COORDINATOR
FAHARI DECOR
01.2018 - Current
SALES AND MARKETING OFFICER
MARVEL LIFESTYLE LTD(Nakumatt Supermarket)
01.2016 - 12.2017
NAIROBI UNIVERSITY
Masters of Business Administration from procurement and supply chain management
01.2015 - 05.2017
IT SALES OFFICER
KEN TECH LTD
01.2014 - 05.2015
ICM (Institute of commercial management)
Diploma in Marketing
07.2012 - 05.2012
UTALII COLLEGE
IATA Diploma
10.2011 - 05.2012
GUEST RELATIONS/RESERVATION OFFICER
BAMBURI BEACH HOTEL
01.2011 - 12.2013
MAKERERE UNIVERSITY
Bachelor in Tourism from TOURS OPERATIONS AND HOSPITALITY MANAGEMENT
08.2006 - 04.2010
MANAFWA HIGH SCHOOL
A LEVELS
01.2004 - 05.2005
MULANGO GILRS HIGH SCHOOL
O-LEVELS
01.1999 - 05.2002
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Travel
Reading
Software
Zendesk
Salesforce