Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Abigael Kerosi

Abigael Kerosi

Nairobi,Nairobi

Summary

Dedicated professional with expertise in cash handling and cash drawer reconciliation. Demonstrates a patient attitude and excels in loyalty scheme promotions, enhancing customer satisfaction and retention. Committed to leveraging skills to contribute effectively in a customer-focused environment.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Cashier

Naivas Limited
Nakuru, Nakuru District
11.2023 - 03.2025
  • Communicated product information to customers, driving informed purchases.
  • Processed payments swiftly for improved customer experience.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Balanced till at end of day, maintaining accurate records.

Customer service representative

Majid Al Futtaim
Nairobi, Nairobi Province
10.2021 - 09.2023
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.

Education

Certificate of Higher Education - Fashion and Design

Mwangaza College
Nakuru, Nakuru District
01.2020 - 09.2021

Skills

  • Cash drawer reconciliation
  • Loyalty scheme promotions
  • Patient attitude
  • Cash handling

Languages

English
Upper intermediate

Affiliations

  • Community involvement, writing and learning new languages

Timeline

Cashier

Naivas Limited
11.2023 - 03.2025

Customer service representative

Majid Al Futtaim
10.2021 - 09.2023

Certificate of Higher Education - Fashion and Design

Mwangaza College
01.2020 - 09.2021

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Abigael Kerosi