Abel O. F. McIntosh Balongo (Mr.)

• Developed and strengthened business relationships with existing and prospective intermediaries, contributing to achievement of revenue targets.
• Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio.
• Achieving branch service standards within set turnaround times.
• Managed business portfolio through prudent underwriting to achieve targeted business mix and maintain optimal loss ratio.
• Exploring opportunities presented by the market and to guide the company in developing innovative products and solutions that respond to customer needs.
• Developing and constantly updating underwriting service standards and manuals in line with the customer service charter.
• Explored market opportunities to guide company in developing innovative products and solutions aligned with customer needs.
• Managing the implementation of internal and external audit and risk recommendations within the agreed timelines.
• Oversaw operations across nine counties in Eldoret, Kenya, ensuring effective management and coordination.
• Participated as a committee member for ISO 9001:2015 QMS certification, focusing on commercial lines.
• In collaboration with the other committee members, provide strategic insights on the best approach to ensure process/systems efficiency, responsive to ISO 9001:2015 standards expectations.
• Development of SOPs to guide Commercial lines operation value chains.

Identified operational gaps impacting branch networks, enabling targeted improvements.

Ensure that the company strategy is effectively cascaded down to all branches.

Act as a link between top Management and branch teams to ensure efficient information flow.

Collect feedback from branches on; what should be changed, what should be maintained and propose new ideas for branches.

Facilitated communication between top management and branch teams, ensuring streamlined information flow.

• Recruited and supervised agents to meet production targets, training and guiding the team to achieve company objectives.
• Ensure that the structure, systems, operations of the General Business team are supportive of the strategy and deliver an effective and efficient performance.
• Effectively manage relationships with key strategic clients; SMEs, Corporates or Individuals across the full customer experience chain of claims, settlement and renewals where deemed necessary.
• As Business Lead, guided by the Head of Branch Networks, manages key relationships between the company and customers in the entire North rift region.
• Oversaw relationships with key strategic clients, including SMEs, corporates, and individuals throughout the customer experience chain of claims, settlements, and renewals.
• Led coordination and execution of go-to-market strategies for key launches, ensuring effective delivery of market actualization plans.
• Taking overall lead in coordination and execution of go-to-market strategies of key launches and ensure delivery on strong market actualization plans.
• Effectively manage direct reports across all key managerial duties such as appraisal reviews for Agents, training, coaching and feed into Group Head of Retail General Business and Human Resource on any resource or efficiency gaps and advise on corrective fixes.
• Eldoret Branch,, Eldoret (Kenya)
• Eldoret Branch., Eldoret (Kenya)
• Acted as the pulse of emerging market trends and opportunities whilst directly feeding into the internal thinking and development of new and improving existing white label propositions.
• Developed and nurtured client relationships.

• Suggest proactive measurements that prevent incidents before they manifest as accidents
• Ensure the health and safety of workers, decrease accident risks and improve onsite productivity
• Conduct accident, incidents and near misses investigations
• Coordinate all health and safety aspects of all construction projects at ILRI
• Draft health and safety plans and verify any existing or proposed plans
• Ensured compliance with relevant HSE construction regulations and requirements at ILRI, enhancing safety standards.
• Ensure full certification, verification and validation of all engineering facilities and equipment at ILRI e.g. Cranes, fume chambers, generators and vehicles
• Reviewing Environmental Impact Assessment, Audit reports and risk assessment reports.
• Carrying out a Daily water quality analysis - both physical and bacteriological, with greater emphasis on E. coli and Coliforms detection.
• Prepared timely and auditable water analysis reports, advising engineering and facilities department on water quality inconsistencies, while developing SOPs and operational protocols for quality water analysis.
• Develop SOPs and protocols for wastewater analysis.
• Carrying out a fortnight waste water sampling and analysis mainly for Biological Oxygen demand (BOD) and Chemical Oxygen Demand (COD).
• Preparing auditable reports for the waste water analysis which are to be reviewed by regulatory agencies like NEMA.
• Ensure proper management of solid waste facilities e.g. incinerators, and burial pits.
• Carrying out regular biological material/sample audits for all material in ILRI cold storage systems i.e. freezers, fridges, cold rooms and liquid nitrogen
• Develop and manage cold storage data management software for all respective data sets from cold storage systems
• Ensure compliance to the Biosafety Act of 2009 and other subsidiary legislations
• Prepare and follow up payments to contractors offering services to ILRI – EHS.
• Maintain auditable records for all procured items, including approved budgets and supporting documentation: purchase requisitions and purchase orders.
• Prepare monthly/Quarterly/Bi-annually and annually water quality management newsletters and reports.
• Carry out project monitoring, reviews, risk assessments and strategic assessments in line with the ILRI, National and International policies and regulations.
• Maintain and continuously update waste water, water quality, and energy consumption database.
• Ensure ILRI complies with national, international and institutional EHS policies, laws and regulations.
• ISO Training & Auditing: ISO 9001: 2008- Quality Management System (QMS), ISO 14001: 2004 – Environmental Management System (EMS).
• Introduced and operationalized waste/Effluent water management at ILRI and formulated operating procedures and protocols to be followed.
• Pioneered implementation of cold storage system for biological material, conducting freezer audits that reclaimed lost samples, disposed of unwanted samples, created freezer space, and reduced electricity consumption.
• Nairobi (Kenya)

• Drove personal sales across general, life, and medical value propositions, enhancing client portfolio diversity.
• Delivered customer service aligned with company procedures, fostering client satisfaction and loyalty.
• Participated in promotional activities through camping and market activation, contributing to market niche expansion.
• Nairobi (Kenya)

• Assisted customers in loan applications, documentation, processing and scoring, and opening personal accounts; managed credit card applications, internet banking, and Hello Money service requests.
• Verification, Authentication, and Validation of original documents; National Identification
• Cards, Travel passports, Driving Licenses, Pay slips and Utility bills.
• Ensured accuracy of certified copies of important documents.
• Making presentations in newly signed scheme companies.
• Provided credit advice to customers on investment opportunities and recommended suitable bank accounts and optimal timing for credit card applications.
• Monitored controls for fake currencies and fraudulent documents, ensured compliance with regulations regarding sanctioned individuals and regions, and safeguarded customer documents.
• Organizing and actively participating in team building events and sports e.g. football.
• Nairobi (Kenya)

• Managed the reception, dispatch, and approval of Environmental Impact Assessment (EIA) Reports and Environmental Audits (EA).
• Implemented Noise Pollution Regulations and conducted environmental inspections around the city, contributing to climate change mitigation efforts.
• Organized and presented at Multi-Sectored Environmental Conferences, engaging with stakeholders during public hearings.
• Introduced and operationalized a comprehensive computer database for storing electronic EIAs, EAs and Strategic Assessments.
• Nairobi (Kenya)

• Executed the applications and use of the Environmental Management and Coordination Act (EMCA, 1999) in all projects for the city council of Nairobi
• Solid waste, Quality water and waste water management around the city, and Nairobi River restoration Project Implementation
• Enforced Air, Land and Water Pollution Standards using Public Health Act to safeguard environmental health in Nairobi
• Nairobi (Kenya)