Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
ABDULMALIK KIBUNJA

ABDULMALIK KIBUNJA

Nairobi

Overview

10
10
years of professional experience

Work History

Founder

Relate
03.2015 - Current
  • As the Founder of Relate Power, a mental health foundation, I lead the organization in advocating for the rights of individuals with mental health disorders, raising awareness about mental health, and providing vital mental health support services
  • My responsibilities include:
  • Identifying and securing funding opportunities to support the foundation's activities and initiatives
  • Building and maintaining relationships with donors, sponsors, and partners to cultivate support for mental health initiatives
  • Organizing and coordinating impactful mental health awareness campaigns, events, and workshops to combat stigma and educate the public
  • Collaborating with mental health professionals, volunteers, and community stakeholders to develop effective group activities, discussions, and educational materials for mental health awareness and resilience promotion
  • Establishing partnerships with rehabilitation facilities, hospitals, and mental health service providers to ensure access to treatment and support for individuals with mental health disorders
  • Ensuring continuity of care and support for individuals referred to rehabilitation facilities throughout their recovery process
  • Advocating for the rights of people with mental disabilities through public speaking, lobbying, and collaborations with relevant organizations and policymakers
  • Developing and implementing strategic plans for the growth and expansion of Relate Power, ensuring its long-term sustainability and significant impact.

Youth Coordinator

Shahadah Foundation
09.2013 - Current
  • As dedicated Youth Coordinator, I work with underprivileged youth in Mukuru slums, Embakasi, addressing mental health challenges related to peer pressure, substance abuse, and religious extremism
  • responsibilities include:
  • Planning, coordinating, and facilitating regular support group sessions for youth dealing with mental health challenges
  • Creating safe and inclusive space where participants can openly share their experiences, thoughts, and emotions
  • Providing empathetic support, active listening, and emotional assistance to support group members
  • Collaborating with mental health professionals to ensure that the support group aligns with best practices and evidence-based interventions
  • Conducting initial screenings and assessments to determine eligibility and suitability for support group
  • Building strong networks and relationships with local organizations, mental health professionals, and community stakeholders to expand reach and effectiveness of support group
  • Referring participants to additional mental health resources and services as necessary, ensuring comprehensive support.

Customer Relations Officer

Zuku Contact Centre
01.2015 - 06.2015
  • I provided excellent customer service and resolved queries related to Internet, Telephone, and Television services
  • My role involved:
  • Responding to and addressing customer queries promptly, ensuring accurate information and timely resolution
  • Resolving billing inquiries, payment issues, and refund requests with efficiency and professionalism
  • Escalating complex issues to the appropriate departments or senior management and following up to ensure satisfactory resolution
  • Providing feedback and updates to customers on the progress of their escalated cases, demonstrating empathy and a customer-centric approach
  • Logging all customer feedback and complaints into the Customer Relationship Management (CRM) system to drive service improvement initiatives
  • Handling customer queries and concerns on a first-contact basis, striving for high success rates in issue resolution
  • Monitoring customer satisfaction levels and taking proactive actions to address any issues or concerns promptly
  • Collaborating with cross-functional teams to improve processes, resolve customer issues, and enhance the overall customer experience.

Hotel Supervisor

Mzima Springs Hotel
01.2014 - 12.2014
  • I was responsible for overseeing and managing the daily operations of a hotel
  • My responsibilities included:
  • Supervising and coordinating the activities of restaurant staff, including servers, hosts/hostesses, and kitchen staff
  • Maintaining a high level of customer service by interacting with guests, handling inquiries and complaints, and resolving any issues in a timely and satisfactory manner
  • Collaborating with the kitchen staff to ensure timely preparation and presentation of food, maintaining quality standards, and adhering to menu specifications
  • Monitoring inventory levels and coordinating with suppliers to ensure timely delivery of fresh ingredients and supplies
  • Assisting in menu planning, pricing, and specials, taking into consideration customer preferences and seasonal availability
  • Ensuring compliance with health and safety regulations, including proper food handling and sanitation practices
  • Maintaining a clean and organized restaurant environment, including dining areas, restrooms, and workstations
  • Handling cash transactions and overseeing the accuracy of billing and cash handling procedures.

Education

Diploma - Law

Inoorero University
Nairobi

Diploma - Web Design

Institute of Technology
Nairobi

Diploma - Arabic Literature

Azhar University/Markas Nile

Skills

Negotiation

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Affiliations

Passionate and dedicated professional with a strong commitment to promoting mental health and advocating for the rights of individuals with mental health disorders. With a background in law, I bring a unique perspective and expertise to the field of mental health, combining legal knowledge with a compassionate approach. Skilled in building collaborative relationships and networks to drive positive change and ensure the well-being of individuals. Demonstrates inspirational leadership, fostering personal accountability and empowering teams to make a lasting impact. Maintains the highest standards of integrity and ethical behaviour, ensuring the protection of individuals' rights and adherence to legal principles. Possesses a deep understanding of mental health issues and a proven track record in raising awareness, providing support services, and fostering resilience. Fluent in English and Swahili, with intermediate proficiency in Arabic. Key Competencies Results oriented Relationship building Mental health advocacy Inspirational leadership Integrity and ethical behavior Legal Expertise Emotional intelligence and self-awareness Quality assurance and standards Strong communication and interpersonal skills

Timeline

Founder

Relate
03.2015 - Current

Customer Relations Officer

Zuku Contact Centre
01.2015 - 06.2015

Hotel Supervisor

Mzima Springs Hotel
01.2014 - 12.2014

Youth Coordinator

Shahadah Foundation
09.2013 - Current

Diploma - Law

Inoorero University

Diploma - Web Design

Institute of Technology

Diploma - Arabic Literature

Azhar University/Markas Nile

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