Check-in Agent
Yes
Nairobi, Nairobi
12.2025 - Current
- Assisted passengers with check-in procedures and answered inquiries efficiently.
- Coordinated with ground staff to ensure smooth boarding processes.
- Facilitated baggage handling by verifying tags and managing lost luggage claims.
- Maintained a clean and organized check-in area to enhance passenger experience.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coached staff on strategies to enhance performance and improve customer relations.
- Printed itineraries and tickets for passengers each day.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Worked diligently to resolve booking, fare, and regulations issues alongside passengers and travel agents.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Provided information on airport services, such as currency exchange, ground transportation, dining options.
- Identified opportunities for process improvement within the department.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Answered incoming calls from customers regarding flight statuses, cancellations and delays.
- Performed ticket sales duties as needed during peak times.
- Checked passengers in for flights using airline computer systems.
- Updated flight manifests with any changes in seating arrangements or passenger numbers.
- Processed payments for additional services requested by customers.
- Verified customer identification documents and travel itineraries.
- Resolved customer complaints or issues in a timely manner.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Greeted customers and provided assistance in completing check-in procedures.
- Followed up on lost luggage inquiries from customers promptly.
- Maintained accurate records of passenger check-ins and departures.
- Provided wheelchair service for disabled passengers when needed.
- Engaged with passengers to foster a welcoming and positive atmosphere.
- Processed ticketing and reservations for passengers with complex itineraries.
- Conducted regular audits of check-in systems to maintain data accuracy.
- Supported special assistance requests for elderly or disabled passengers.
- Educated passengers on airline policies regarding baggage and ticketing.
- Monitored passenger flow to minimize wait times and improve efficiency.
- Collaborated with security personnel to ensure safety during check-in.
- Trained new staff on check-in procedures and customer service protocols.
- Resolved customer complaints by offering viable solutions and support.
- Verified travel documents to ensure compliance with airline regulations.
- Provided timely updates to passengers regarding flight schedules and gate changes.
- Helped travelers find locations within airport complex.