Abdulkadir Dauod Garro
Mombasa, Mombasa District
Summary
Dynamic IT professional with experience at MOTREX, enhancing network performance and streamlining processes through automation. Skilled in remote desktop support and problem-solving, I excel in delivering exceptional customer service and collaborating with teams to implement innovative solutions, significantly reducing downtime and improving user satisfaction.
Experienced with IT system management and user support, ensuring seamless operations. Utilizes comprehensive troubleshooting techniques and proactive maintenance strategies. Strong understanding of network administration and system security, contributing to stable and secure IT environment.
Overview
7
7
years of professional experience
Work History
Assistant IT Administrator
MOTREX
10.2020 - Current
- Enhanced network performance by implementing regular maintenance routines and updates.
- Supported business continuity planning efforts by working closely with management to identify potential risks and develop appropriate mitigation strategies.
- Provided excellent customer service by promptly addressing user requests and troubleshooting technical issues.
- Managed inventory of hardware assets, ensuring timely replacement or repair when needed.
- Streamlined IT processes for increased efficiency through automation of repetitive tasks.
IT Technical Support Intern
ECOBIZ
09.2019 - 11.2019
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Supported company-wide initiatives through consistent application of best practices in IT service delivery.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Streamlined communication with clients through clear and concise email correspondence and phone calls.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
Education
Bachelor of Science - Computer Science
UMMA UNIVERSITY
Kajiado, Kajiado District, Kenya11-2020
Bachelor of Science - Computer Science
UMMA UNIVERSITY
Kajiado, Kajiado District, Kenya11-2020
Skills
- Active listening
- Network troubleshooting
- Remote desktop support
- Help desk support
- Hardware installation
- End-user training
- Mobile device management
- System administration
- Remote support
- Software installation
- Hardware troubleshooting
- Data management
- Problem-solving
- Time management
- Attention to detail
Languages
Arabic
Intermediate (B1)
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Assistant IT Administrator
MOTREX
10.2020 - Current
IT Technical Support Intern
ECOBIZ
09.2019 - 11.2019
Bachelor of Science - Computer Science
UMMA UNIVERSITY
Bachelor of Science - Computer Science
UMMA UNIVERSITY