Open To Work
ABDUL RAHAMAN OPURU
Nairobi,Kenya
Work Preference
Summary
Detail-oriented professional with experience in customer service and cash handling. As a Restaurant Cashier, developed strong communication and multitasking skills while ensuring customer satisfaction. Recent graduate in Travel and Tours Operations Management, with knowledge in sales and client relations. Served as Vice Chairperson of Moi University Travel & Tours Association, enhancing teamwork and planning abilities for successful group tours.
Efficient Restaurant Cashier recognized for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, cash handling, and order processing. Excel in communication, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Restaurant Cashier
The Well Holding Ltd
Eldoret
05.2025 - Current
- Ensured compliance with company cash handling and reconciliation procedures
- Processed high-volume transactions accurately (cash, M-Pesa, card)
- Maintained financial accountability by balancing daily cash reports
- Supported supervision of service flow during peak hours
- Assisted in maintaining cleanliness, hygiene, and service standards
- Assisted in communication with French speaking Clients ensuring customer satisfaction
Waiter & Cashier
Grandpa Pas Restaurant
01.2024 - 05.2025
- Delivered high-quality customer service, ensuring timely food and beverage service
- Handled customer complaints professionally, improving customer satisfaction
- Handled customer complaints professionally, leading to increased customer satisfaction
- Coordinated with kitchen staff for accurate, timely order delivery
- Prepared end-of-day financial reports and identified discrepancies
- Maintained hygiene standards and ensured compliance with food safety procedures
- Supported management by monitoring sales and identifying service efficiency improvements
- Supported shift operations and ensured smooth coordination during busy hours
Chairperson
Moi University Travel & Tours Association (MUTTA)
Eldoret, KE
02.2023 - 03.2024
- Led strategic planning sessions for travel programs and initiatives.
- Coordinated teams to enhance operational efficiency across initiatives
- Organized meetings to facilitate effective execution of activities
- Coordinated teams to enhance operational efficiency across initiatives
- Organized meetings to facilitate effective execution of activities
- Facilitated team-building activities to enhance collaboration and communication among members
- Developed partnerships with local tourism providers and vendors to support program goals.
Tour Guide & Marketing Assistant
Kenya Wildlife Service
Kakamega Forest
05.2023 - 12.2023
- Guided tourists, ensuring safety and delivering quality service
- Designed and promoted tour packages that enhanced customer engagement
- Developed structured itineraries and coordinated logistics
- Promoted environmental conservation efforts and upheld compliance standards
Education
Diploma - Hospitality Management
Alison
Kenya , Kenya 01.2025 - 06.2026
Bachelor's Degree - Travel & Tours Operations Management
Moi University
Eldoret , Kenya 09.2021 - 01.2025
Certificate - Computer Science
M-Comps Technologies
Busia , Kenya 05.2021 - 09.2021
Fr. Okodoi Secondary School
Busia, KenyaSkills
- POS systems
- Supplier relations
- Transaction processing
- Order validation
- Price verification
- Cash reconciliation
- Cash drawer balancing
- Coin and currency counting
- Food safety standards
- Teller onboarding
- Health & Safety Compliance
- Restaurant Operations Management
- Team leadership
- Staff supervision
- Performance Monitoring
- Supplier relations
- Customer service
- Customer support
- Communication skills
- Complaint Resolution
- Teller onboarding
- Security monitoring
- Financial analysis
- Menu knowledge
- POS operation
- Security monitoring
- Transaction processing
- Customer service
Accomplishments
- Improved customer satisfaction through effective complaint handling
- Maintained 100% accuracy in daily cash reconciliation
- Successfully trained new staff on service and POS operations
- Contributed to improved service efficiency during peak hours
Leadership Experience
Chairperson, Moi University Travel & Tours Association (MUTTA), 02/01/23, Led planning and execution of tours, logistics, and budgeting, Coordinated teams and improved operational efficiency, Organized meetings and ensured smooth execution of activities, Promoted teamwork, leadership, and performance improvement
Languages
French
Upper Intermediate
B2
Timeline
Restaurant Cashier
The Well Holding Ltd
05.2025 - Current
Diploma - Hospitality Management
Alison
01.2025 - 06.2026
Waiter & Cashier
Grandpa Pas Restaurant
01.2024 - 05.2025
Tour Guide & Marketing Assistant
Kenya Wildlife Service
05.2023 - 12.2023
Chairperson
Moi University Travel & Tours Association (MUTTA)
02.2023 - 03.2024
Bachelor's Degree - Travel & Tours Operations Management
Moi University
09.2021 - 01.2025
Certificate - Computer Science
M-Comps Technologies
05.2021 - 09.2021
Fr. Okodoi Secondary School