Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Abdirahman Hassan

Accountant
Nairobi,Nairobi County

Summary

Adept Customer Service Representative from Faras Cabs, recognized for enhancing customer loyalty by swiftly resolving complaints and inquiries. Excelled in a high-stress environment, demonstrating exceptional complaint resolution and professional telephone demeanor. Skilled in account management and training development, contributing to significant improvements in customer satisfaction and operational efficiency.

Overview

3
Languages

Work History

Faras Cabs
Nairobi, Kenya

Customer Service Representative
09.2023 - 12.2023

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.

Education

Nairobi Aviation College
Nairobi , Cbd

Bachelor Of Applied Science In Information Technology from High Performance And Custom Engine Technology
12.2020

Skills

Recordkeeping strengths

Timeline

Customer Service Representative

Faras Cabs
09.2023 - 12.2023

Nairobi Aviation College

Bachelor Of Applied Science In Information Technology from High Performance And Custom Engine Technology

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Abdirahman HassanAccountant