Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
AARON NG'ANG'A

AARON NG'ANG'A

NAIROBI

Summary

I am a Health Informatics Specialist with extensive experience in developing and implementing technology solutions for healthcare organizations. My background includes managing complex IT projects such as electronic health record (EHR) implementations and health information management systems (HIS). I have a proven track record in stakeholder engagement, advocating for HIS adoption, and fostering data demand strategies among healthcare providers. My skills in data analysis, performance measurement, and technical support enable me to effectively monitor HIS implementation status and facilitate stakeholder engagement forums. I am passionate about enhancing patient care and operational efficiency through innovative technology solutions and am eager to contribute to the success of CIGNAS's health informatics initiatives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

DIGITAL TECH OFFICER/ OPERATIONS

D2W RESIDENCY SUITES
NAIROBI
09.2018 - Current
  • Installed, configured, and maintained hardware and software systems, ensuring secure and reliable network infrastructure
  • Developed and maintained data security protocols to protect sensitive information
  • Collaborated with various departments to enhance operational efficiency through technology integration and user training
  • Generated reports and analyzed data to provide insights for decision-making, contributing to performance measurement and operational improvements

TECHNICAL SERVICE SUPPORT EXECUTIVE

SMART APPLICATION INTERNATIONAL LTD
01.2013 - 08.2018
  • Oversaw installing and maintaining smart patient identification and billing systems in medical centers.
  • Provided technical support to clients and users, facilitating stakeholder engagement for system adoption.
  • Conducted training sessions for users on health information management systems, ensuring effective utilization, and data security.
  • Monitored system performance, and implemented updates to enhance functionality and user experience.
  • Skilled in accurate note-taking, support ticket management, and ensuring timely follow-up for unresolved customer concerns.
  • Proficient in analyzing technical issues, applying systematic troubleshooting techniques, and providing creative solutions to complex problems.

CUSTOMER SUPPORT EXECUTIVE

TECHNO BRAIN LTD
01.2010 - 06.2013
  • Installed and maintained computer hardware and software, ensuring network stability and security
  • Provided support for end-users on IT-related issues, enhancing communication and operational efficiency
  • Collaborated with IT teams to resolve complex technical issues and participated in disaster recovery planning, contributing to business continuity efforts
  • Guiding customers through solutions effectively and handling objections to achieve resolution in a professional manner
  • Strong active listening abilities to understand customer concerns and provide clear, concise explanations of technical concepts in non-technical language
  • Skilled in maintaining a professional and empathetic tone while handling inquiries
  • Experienced in working with various systems, software, and technical documentation to resolve customer queries efficiently
  • Quick adaptability to new technologies and tools

INTERN (SUPPORT OFFICER)

AGAKHAN UNIVERSITY HOSPITAL
09.2009 - 01.2010
  • Provided technical support to hospital staff, assisting with troubleshooting and system maintenance
  • Helped implement data security measures to protect sensitive patient information
  • Participated in IT projects, contributing to the upgrade and implementation of new systems, and trained staff on various IT applications

Education

BACHELOR IN BUSINESS AND INFORMATION TECHNOLOGY -

Africa Nazarene University
NAIROBI, KENYA
12.2022

CERTIFICTE IN SOFTWARE DEVELOPMENT -

POWER LEARN PROJECT
NAIROBI, KENYA
12.2022

Skills

  • Fast Learner
  • Ability to Work in a Team
  • C
  • Microsoft Office
  • Git
  • SQL
  • Python
  • HIS Technical Support
  • Performance Measurement
  • Data Analysis
  • Stakeholder Engagement
  • Health Information Management

Languages

English

Certification

  • GOOGLE AI

Timeline

DIGITAL TECH OFFICER/ OPERATIONS

D2W RESIDENCY SUITES
09.2018 - Current

TECHNICAL SERVICE SUPPORT EXECUTIVE

SMART APPLICATION INTERNATIONAL LTD
01.2013 - 08.2018

CUSTOMER SUPPORT EXECUTIVE

TECHNO BRAIN LTD
01.2010 - 06.2013

INTERN (SUPPORT OFFICER)

AGAKHAN UNIVERSITY HOSPITAL
09.2009 - 01.2010

BACHELOR IN BUSINESS AND INFORMATION TECHNOLOGY -

Africa Nazarene University

CERTIFICTE IN SOFTWARE DEVELOPMENT -

POWER LEARN PROJECT

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