Aaron Kilonzi

• The ICT QA Manager role includes working with the development managers, project managers and business stakeholders to provide plans for the testing of software projects and managing a team of testers for QA and Testing in multiple projects to ensure quality standards are upheld across the product lifecycle to assure the quality of products released to production
• This involves collaboration across teams, managing upwards and downward communication while at the same time maintaining quality standards
• It is also my responsibility to ensure quality standards and procedures are adhered to across the organization for all project implementations as the Chair of the ICT Change Advisory Board(CAB)
• In driving the company strategy, am tasked with building capacity in Functional and non-functional testing, test automation, performance testing and managing strategic partnerships to ensure the company is on track in achieving its vision of driving test adoption and build testing and test automation capacity
• Assess the technical infrastructure management to ensure that critical devices are operating at optimum levels as well as the service desk to ensure customer requirements are met and provide successful customer outcomes
• Assess applications management to ensure they are robust and performing according to the Bank's needs
• Develop the Bank's application lifecycle management strategy to ensure that development, testing, quality and operation teams work in concert to deliver robust, mature products and services to the end users
• Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• Support capacity planning and the development of long term strategic goals for systems and software in conjunction with end-users and Heads of departments as well as collaborate with technology team members, end users, and other stakeholders to integrate systems and data
• Test, identify and diagnose functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• Systems Assurance, the role entails Performing quality checks via examination for QA conformity based on objective evidence on System management, Service Level agreement and Licensing, a custodian of the banks approved quality control processes, procedures, and policies to ensure controls are correctly implemented to safeguard ICT operations.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Provide Leadership for Co-op Bank's digital factory (The HIVE) made up of 30+ resourcing by aligning the team to deliver the bank's digital strategy of digitizing the business through automation, process reengineering, improved use of alternate banking channels to drive sales, use of data and advanced analytics to make better informed decisions, and more generally fostering an innovation culture
• Work Closely with Business Segments Owners in designing and delivering digitized customer journeys to improve the customer and business experience; attracting customers through digital and creating opportunities to increase revenues
• Upward management and progress reporting to Board of Management, Project steering committees and weekly checkouts with product houses
• Safeguard Agile practices for continuous delivery of innovative products and feedback mechanism for continuous improvement through resourcing of the Factory with required skills, guard against resource Mobility and cross skilling of delivery and IT operations resources.
• Proven ability to learn quickly and adapt to new situations.

• Lead in technical transformation of customer journey pain-points into best in class, customer centric experiences
• Bridge between digital channel and legacy systems gaps by collaboratively confirming their capability to meet expected Omni channel contracts
• Ensure a strong security posture of the product by incorporating security, risk, and compliance teams into the design thinking session
• Interpreted technical implications of User journeys to Product owners (Corporate & Retail) whilst supporting lasting and distinctive customer experience
• Identify problem patterns and work expeditiously in root cause analysis & fixes.
• Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.

· Team Leader of 20+ operations team in maintenance including service level agreement(SLA), uptime and Annual Maintenance Contracts(AMC) for the Realtime transaction processing system(RTPS), Cards management system, Mobile banking, internet Banking ATMS, Agent and Merchant Point of Sale(POS)

· Offer guidance on real time payments solution designs and review of technical inputs for Business Requirements Document (BRD) and Change Requests (CRs)

· Collaborate with Product owners to conceive and test innovations and new digital projects to meet business objectives

· Maintain a strong security posture through Compliance and Risk mitigation by keeping up to date control, procedures, and processes

· Adopt the bank strategy on IT service Management through ITIL framework as a change champion for continuous improvement through Problem & Incident Management.

• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.

• Responsible for the overall management of the Card Payment and transaction applications with a target uptime of 98%, that includedTM, 10,000 POS agency network, 2000 Merchant POS, Internet, and
• Mobile Banking Team Lead for all the 20+ Technical Analyst to deliver business value Technical lead for all Card system setups and integrations Involved in continuous improvement initiatives to refine existing processes and tools and to keep up with changing business demands Supported the Back-Office operation team to answer queries from merchants regarding payments through ticketed service desk request.

• Project Plan Execution, Status reporting, configuration management
• Output Review and Certification for member banks on The PesaPoint
• ATM network This include Banks like NIC, Fina Bank, Diamond Trust, Imperial , Prime
• Bank, Guardian , Paramount , Equatorial Bank, ABC, Baroda others including Kenswitch and CSC (for Mastercard) Developing certification scripts to test subscribing banks readiness to use the PesaPoint network This is based on iso8583 message types Developing and reviewing specification document to be used when integrating with various banking hosts or switches including Bankers
• Realm, Flexcube, Finnacle, Equinox, Postilion, Electra Support for CTL's Visa card systems CTL's PRIME 3.0 (credit card management) and Online (credit card authorization), Configuration and Management of Oasis/IST 7.3
• Switching Software running on Sun Solaris platform and oracle 9i, 10i databases Analysis of the PesaPoint Network in terms of Wide Area Network connectivity, security, failover and DRP center Setting up of GPRS/EDGE communication units from Sarian for Remote location communication ATM configuration on the switch, screen flow, state-tables, currency setup and management of Terminal Master Keys on Racal 7000 HSM.
• Leveraged diagnostic tools to troubleshoot network connectivity issues, restoring critical services for clients quickly and efficiently.
• Assisted in product testing efforts prior to release, helping identify potential bugs or user experience improvements needed.
• Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
• Configured and tested new software and hardware.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Resolved complex technical issues for clients, enhancing overall system performance.
• Stayed current with industry trends and emerging technology advancements to better serve client needs when troubleshooting challenges arose.
• Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
• Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
• Patched software and installed new versions to eliminate security problems and protect data.

• Project Delivery i.e Status reporting, configuration management, Output Review and User acceptance Testing (UAT) for member banks joining the national switch i.e Trans-national Bank, Commercial Bank of Africa, Chase Bank, EABS Bank
• Consolidated Bank, Dubai bank, and K-rep Bank Imparting Knowledge on switching concepts including iso8583 message standards and Triple-DES security on nanoteq HSM to the team Postilion switching software installation, setup and administration Configuration of ATM's, which included building screen flow, state tables and management of security Keys for ATM models such as NCR, Diebold
• Triton and Wincor Nixdorf System Administrator in charge of, windows 2000 & 2003 servers, SQLdatabase, Exchange 2000, Postfix Mail Server, ISA, IAS & RAS, Linux red hat 7.2 & 9.0 servers.
• Implemented networking and server changes to meet client budgets and needs.
• Optimized networked software and operating systems by applying updates and patches.
• Conducted end-user reviews for modified and new systems.
• Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.