Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Cooking
Timeline
Generic
Aahil Mirza

Aahil Mirza

Restaurant Hospitality & Customer Relations

Summary

Hard working and dedicated young mind. eager to learn and strive for excellence in the workplace. And well experienced in customer service jobs, with a proficient knowledge in culinary practices and experience.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Stock Control Manager & Sales Operator

Candy Sticks Ltd.
01.2024 - 04.2024
  • Spearheaded efforts to reduce obsolete inventory through targeted sales promotions, product bundling, or donations, maximizing financial returns while minimizing waste.
  • Streamlined order fulfillment process, ensuring timely delivery of products to customers.
  • Coordinated with cross-functional teams during new product launches to ensure adequate stock was available at launch time.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Travel Agent Intern

Elif Safaris Ltd.
08.2023 - 12.2023
  • Assisted clients in resolving travel-related issues with promptness and professionalism.
  • Initiated cost-saving measures by identifying alternative booking options that aligned with client preferences without compromising quality or convenience.
  • Collaborated with senior agents to develop tailored travel packages for clients, resulting in repeat business.
  • Promoted agency''s services through targeted marketing initiatives, leading to an increase in new bookings.
  • Conducted thorough research on potential destinations, accommodations, transportation options, and activities for optimal client satisfaction.
  • Made numerous visas for clients seeking to travel for business and pleasure, to countries such as Thailand, USA.
  • Managed diverse client portfolios, tailoring services to meet individual needs and preferences.
  • Provided exceptional customer service by promptly addressing inquiries and concerns, ensuring client satisfaction.
  • Efficiently used vast computer knowledge to streamline and efficiently complete tasks to meet given deadlines.


Entertainment Systems Manager

Go Kart
06.2023 - 08.2023
  • Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
  • Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
  • Implemented monitoring tools to proactively identify potential issues before they escalated into larger problems, minimizing disruptions to daily operations.
  • Maintained excellent customer service and customer relations, to ensure positive feedback and well enjoyed experiences with a variety of entertainment systems.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

No Degree - Customer Service

IHTI
Nairobi, Nairobi Province, Kenya
04.2001 -

Certificate of Completion of Secondary Education -

Mudzini School
Kilifi, Kilifi District, Kenya
04.2001 -

Skills

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Additional Information

Despite my current lack of higher a qualification. I make up for it with my hardworking work ethic and my mindset to go above and beyond my current capabilities. I am currently working to save up to go to university.

Interests

Cooking and Baking

Art (Sculpting, Woodworking, Graphic Design)

Animals

Architecture

Cooking

Since the age of 11. I have always been into cooking, and like many things, i failed a lot at first. But i never gave up. i kept at it and can confidently say i am more than capable of handling my way around a kitchen single handedly.


Timeline

Stock Control Manager & Sales Operator

Candy Sticks Ltd.
01.2024 - 04.2024

Travel Agent Intern

Elif Safaris Ltd.
08.2023 - 12.2023

Entertainment Systems Manager

Go Kart
06.2023 - 08.2023

No Degree - Customer Service

IHTI
04.2001 -

Certificate of Completion of Secondary Education -

Mudzini School
04.2001 -

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Aahil MirzaRestaurant Hospitality & Customer Relations