Cooking and Baking
Aahil Mirza
Restaurant Hospitality & Customer Relations
Summary
Hard working and dedicated young mind. eager to learn and strive for excellence in the workplace. And well experienced in customer service jobs, with a proficient knowledge in culinary practices and experience.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Stock Control Manager & Sales Operator
Candy Sticks Ltd.
01.2024 - 04.2024
- Spearheaded efforts to reduce obsolete inventory through targeted sales promotions, product bundling, or donations, maximizing financial returns while minimizing waste.
- Streamlined order fulfillment process, ensuring timely delivery of products to customers.
- Coordinated with cross-functional teams during new product launches to ensure adequate stock was available at launch time.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Travel Agent Intern
Elif Safaris Ltd.
08.2023 - 12.2023
- Assisted clients in resolving travel-related issues with promptness and professionalism.
- Initiated cost-saving measures by identifying alternative booking options that aligned with client preferences without compromising quality or convenience.
- Collaborated with senior agents to develop tailored travel packages for clients, resulting in repeat business.
- Promoted agency''s services through targeted marketing initiatives, leading to an increase in new bookings.
- Conducted thorough research on potential destinations, accommodations, transportation options, and activities for optimal client satisfaction.
- Made numerous visas for clients seeking to travel for business and pleasure, to countries such as Thailand, USA.
- Managed diverse client portfolios, tailoring services to meet individual needs and preferences.
- Provided exceptional customer service by promptly addressing inquiries and concerns, ensuring client satisfaction.
- Efficiently used vast computer knowledge to streamline and efficiently complete tasks to meet given deadlines.
Entertainment Systems Manager
Go Kart
06.2023 - 08.2023
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
- Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
- Implemented monitoring tools to proactively identify potential issues before they escalated into larger problems, minimizing disruptions to daily operations.
- Maintained excellent customer service and customer relations, to ensure positive feedback and well enjoyed experiences with a variety of entertainment systems.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Customer Service
IHTI
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate of Completion of Secondary Education -
Mudzini School
Kilifi, Kilifi District, Kenya 04.2001 -
Skills
Expense Control
POS Systems
Sales proficiency
Cultural Awareness
Visa processing
Food Delivery
Hospitality service expertise
Table setting knowledge
Food Delivery
Guest Relations
Additional Information
Despite my current lack of higher a qualification. I make up for it with my hardworking work ethic and my mindset to go above and beyond my current capabilities. I am currently working to save up to go to university.
Interests
Art (Sculpting, Woodworking, Graphic Design)
Animals
Architecture
Cooking
Since the age of 11. I have always been into cooking, and like many things, i failed a lot at first. But i never gave up. i kept at it and can confidently say i am more than capable of handling my way around a kitchen single handedly.
Timeline
Stock Control Manager & Sales Operator
Candy Sticks Ltd.
01.2024 - 04.2024
Travel Agent Intern
Elif Safaris Ltd.
08.2023 - 12.2023
Entertainment Systems Manager
Go Kart
06.2023 - 08.2023
No Degree - Customer Service
IHTI
04.2001 -
Certificate of Completion of Secondary Education -
Mudzini School
04.2001 -