Patricia Wanjiru
Nairobi
Summary
Experienced Executive Administrative Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Freelancer
Upwork, Fiver, Freelancer
01.2024 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Generated detailed reports to highlight product performance and usage metrics.
- Evaluated customer needs and feedback to drive product and service improvements.
Executive Personal Assistant/Virtual Executive Assistant
David Melvin Miller
07.2022 - 11.2023
- Arranged domestic and international travel plans and itineraries.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Conducted research on industry trends and competitors to inform strategic initiatives.
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on projects.
Volunteer Clerical Assistant
Kilimanjaro Wow Foundation
01.2023 - 06.2023
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or to provide information.
- Cultivated a welcoming atmosphere for new volunteers through mentorship and guidance, fostering a sense of belonging within the organization.
- Volunteered to help with special projects of varying degrees of complexity.
- Monitored security to help maintain equipment, data and information safety.
- Ensured timely completion of assigned tasks by coordinating schedules and deadlines with team members.
Administrative Coordinator
MFI Group Of Companies
02.2019 - 06.2022
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Email Management.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Intern-Accounts Department
County Government of Nakuru
03.2018 - 12.2018
- Created presentations and printed important documents to prepare for staff meetings.
- Helped formulate expenditure reports to submit to manager.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Executed administrative tasks under managerial supervision to optimize workflow.
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
Education
No Degree - Customer Service Management
Alison Courses
01.2023
Bachelor's - Economics And Finance
Kenyatta University
12.2018
No Degree - Taxation
St Marys College
Nakuru03.2018
Skills
- Business Correspondence
- Records Filing
- Customer Service
- Extensive Research
- Bookkeeping
- Administrative Support
- Stock Maintenance
- Meeting Planning
- Invoice Preparation
- Cash Management
- Business Operations
- Virtual Assistance
- Attention to Detail
- Organizational Skills
Websites
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid time offWork from home optionStock Options / Equity / Profit SharingCompany CultureTeam Building / Company RetreatsPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Freelancer
Upwork, Fiver, Freelancer
01.2024 - Current
Volunteer Clerical Assistant
Kilimanjaro Wow Foundation
01.2023 - 06.2023
Executive Personal Assistant/Virtual Executive Assistant
David Melvin Miller
07.2022 - 11.2023
Administrative Coordinator
MFI Group Of Companies
02.2019 - 06.2022
Intern-Accounts Department
County Government of Nakuru
03.2018 - 12.2018
No Degree - Customer Service Management
Alison Courses
Bachelor's - Economics And Finance
Kenyatta University
No Degree - Taxation
St Marys College
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